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6855 results

  • Message types

  • Service Messages

  • Disruptions and maintenance

  1. Requesting Guarantee information availability is under investigation

    20-04-2023 -

    The availability of the process Requesting Guarantee information is under investigation from Thursday 20-04-2023 09:20.Signals about a possible disruption have been received.

  2. Customs E-Commerce (Deco) availability is under investigation

    20-04-2023 -

    The availability of the process Customs E-Commerce (Deco) is under investigation from Thursday 20-04-2023 09:20.Signals about a possible disruption have been received.

  3. Transport of excisable goods (EMCS) availability is under investigation

    20-04-2023 -

    The availability of the process Transport of excisable goods (EMCS) is under investigation from Thursday 20-04-2023 09:20.Signals about a possible disruption have been received.

  4. Entry of goods to the EU (Single Window) availability is under investigation

    20-04-2023 -

    The availability of the process Entry of goods to the EU (Single Window) is under investigation from Thursday 20-04-2023 09:20.Signals about a possible disruption have been received.

  5. Entry of goods to the EU (ICS2) availability is under investigation

    20-04-2023 -

    The availability of the process Entry of goods to the EU (ICS2) is under investigation from Thursday 20-04-2023 09:20.Signals about a possible disruption have been received.

  6. Exit from the EU (Single Window) availability is under investigation

    20-04-2023 -

    The availability of the process Exit from the EU (Single Window) is under investigation from Thursday 20-04-2023 09:20.Signals about a possible disruption have been received.

  7. Import to EU, Export from EU and Storage (DMS) availability is under investigation

    20-04-2023 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is under investigation from Thursday 20-04-2023 09:20.Signals about a possible disruption have been received.

  8. Import to EU, Export from EU and Storage (AGS) availability is under investigation

    20-04-2023 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is under investigation from Thursday 20-04-2023 09:14.Signals about a possible disruption have been received.

  9. NHD Opening hours: Closed April 27 and May 5

    19-04-2023 -
    Service message
     - 

    The National Customs Helpdesk (NHD) will be closed on Thursday 27 April and Friday 5 May and can only be reached for prio 1 disruptions in one of the declaration systems. This also means that...

  10. Payment term experation notice: March 2023

    19-04-2023 -
    Service message
     - 

    Please note!  One-time postponement until April 20 Due to a transition to a new financial administration, the sending of the Expiration Announcement for the month of March has been delayed. For this reason, we are...

  11. DMS: Problem in processing the presentation notification (IE432)

    19-04-2023 -
    Service message
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  12. Transport of excisable goods (EMCS) is available (again)

    13-04-2023 -

    The process Transport of excisable goods (EMCS) is available (again) from Thursday 13-04-2023 12:45.Maintenance has been completed.

  13. ( CANCELED ) Scheduled maintenance Transport (NCTS)

    13-04-2023 -

    Previous message: ----------------------- Required maintenance on Government systems will be performed from Saturday 22-04-2023 12:00 until (expected end-time) Saturday 22-04-2023 15:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver...

  14. Scheduled maintenance Transport (NCTS)

    13-04-2023 -

    Required maintenance on Government systems will be performed from Saturday 22-04-2023 12:00 until (expected end-time) Saturday 22-04-2023 15:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  15. Transport of excisable goods (EMCS) is unavailable

    13-04-2023 -

    The process Transport of excisable goods (EMCS) is unavailable from Thursday 13-04-2023 12:00.Due to emergency maintenance temporarily unavailable between 12:00h and 13:00h.

  16. Scheduled maintenance Transport of excisable goods (EMCS)

    13-04-2023 -

    Required maintenance on Government systems will be performed from Thursday 13-04-2023 12:00 until (expected end-time) Thursday 13-04-2023 13:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Due to emergency maintenance temporarily unavailable between 12:00h...

  17. Customs Decision Management System (CDMS) is available (again)

    12-04-2023 -

    The process Customs Decision Management System (CDMS) is available (again) from Wednesday 12-04-2023 21:00.The process is available again.

  18. EU Trader Portal is available (again)

    12-04-2023 -

    The process EU Trader Portal is available (again) from Wednesday 12-04-2023 21:00.The process is available again.

  19. Customs Decision Management System (CDMS) is unavailable

    12-04-2023 -

    The process Customs Decision Management System (CDMS) is unavailable from Wednesday 12-04-2023 19:30.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. Infrastructure maintenance

  20. EU Trader Portal is unavailable

    12-04-2023 -

    The process EU Trader Portal is unavailable from Wednesday 12-04-2023 19:30.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. Infrastructure maintenance

  21. UPDATE: Processing urgent payments AGS

    12-04-2023 -
    Service message
     - 

    The issue below have been solved. We hope to have informed you sufficiently with this update.

  22. DMS Import is available (again)

    12-04-2023 -

    The process DMS Import is available (again) from Wednesday 12-04-2023 08:01.The disruption has been resolved. We apologise for any inconvenience.

  23. DMS Import availability is limited

    12-04-2023 -

    The availability of the process DMS Import is limited from Wednesday 12-04-2023 07:45.Unable to communicate with NVWA (PD). ou can submit the declarations with a link to the NVWA via the AGS system, a solution...

  24. Mijn Douane is available (again)

    11-04-2023 -

    The process Mijn Douane is available (again) from Tuesday 11-04-2023 17:55.The process is available again.

  25. Scheduled maintenance Mijn Douane

    11-04-2023 -

    Required maintenance on Government systems will be performed from Tuesday 11-04-2023 17:55 until (expected end-time) Tuesday 11-04-2023 17:54.As a result the following Dutch Custom mainprocess(es) are unavailable: The process is available again. You will be...