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Dutch Customs National Helpdesk

Here you can address IT issues regarding Customs declaration processes

Declaration systems

Find out what developments there are. And what the implications are for your business. And see what will change for your customs declaration.

Availability

Visit the actual overview availability declaration processes of the Dutch Customs and processes of Single Window partners Rijkswaterstaat and Border Control.

Release information and maintenance

View future maintenance dates in Customs systems and/or anticipated ICT applications for the next few years in the External Release Calendar.

Contact

The National Customs Helpdesk is available on working days during office hours from 8 a.m. to 4 p.m.

Availability

Process status overview
Processes Status Last update Details
Entry of goods to the EU (ICS2)
Availability limited
Mon 05-05-2025 - 09:00
Requesting VAT Party information
Available
Tue 17-09-2024 - 10:33
Requesting Guarantee information
Available
Tue 17-09-2024 - 10:33
Entry of goods to the EU (Single Window)
Available
Sun 04-05-2025 - 16:11
Customs E-Commerce (Deco)
Available
Sun 04-05-2025 - 12:46
Download Tariff information
Available
Thu 03-04-2025 - 09:17
Reporting persons on board (Single Window – PAX)
Available
Mon 24-03-2025 - 21:03
ICS2 Shared Trader Interface / Portal (STI-STP)
Available
Tue 22-04-2025 - 12:29
Import to EU, Export from EU and Storage (DMS)
Available
Sun 04-05-2025 - 12:46
Import to EU, Export from EU and Storage (AGS)
Available
Sun 04-05-2025 - 12:55
Scan in Rotterdam
Available
Sun 04-05-2025 - 14:58
Ship stores (Single Window)
Available
Fri 31-01-2025 - 12:48
Consulting Tariff information
Available
Sun 04-05-2025 - 12:55
Consulting Exchange Rates
Available
Tue 03-10-2023 - 16:00
SPOC SafeSeaNet reports (Single Window)
Available
Tue 03-10-2023 - 16:00
Exit from the EU (Single Window)
Available
Sun 04-05-2025 - 16:11
Venue (Couriers and E-Commerce)
Available
Tue 03-10-2023 - 16:00
Transport (NCTS phase 4)
Available
Tue 29-04-2025 - 19:03
Transport (NCTS phase 5)
Available
Wed 30-04-2025 - 10:04
Transport of excisable goods (EMCS)
Available
Tue 29-04-2025 - 13:17

Stay informed

Want to stay informed about the availability of customs systems or when there is maintenance?

Planned maintenance

May