Dutch Customs National Helpdesk

Here you can address IT issues regarding Customs declaration processes

Declaration systems

Find out what developments there are. And what the implications are for your business. And see what will change for your customs declaration.

To developments IT systems

Availability

Visit the actual overview availability declaration processes of the Dutch Customs and processes of Single Window partners Rijkswaterstaat and Border Control.

To availability EU-portals and Mijn Douane

To overview availability

Release information and maintenance

View future maintenance dates in Customs systems and/or anticipated ICT applications for the next few years in the External Release Calendar.

Open External Release Calender

Open the maintenance calendar

Contact

The National Customs Helpdesk is available on working days during office hours from 8 a.m. to 4 p.m.

Communication protocol (Dutch)

More contact options

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Availability

Process status overview
Processes	Status	Last update	Details
Requesting VAT Party information	Available	Sat 13-09-2025 - 14:59	Read message
Requesting Guarantee information	Available	Sat 13-09-2025 - 14:59	Read message
Entry of goods to the EU (ICS2)	Available	Thu 04-12-2025 - 13:18	Read message
Entry of goods to the EU (Single Window)	Available	Sat 13-09-2025 - 14:59	Read message
Customs E-Commerce (Deco)	Available	Sat 22-11-2025 - 15:45	Read message
Download Tariff information	Available	Thu 20-11-2025 - 14:46	Read message
Reporting persons on board (Single Window – PAX)	Available	Mon 24-03-2025 - 21:03	Read message
ICS2 Shared Trader Interface / Portal (STI-STP)	Available	Tue 02-12-2025 - 16:18	Read message
Import to EU, Export from EU and Storage (DMS)	Available	Thu 27-11-2025 - 07:59	Read message
Import to EU, Export from EU and Storage (AGS)	Available	Sat 22-11-2025 - 15:45	Read message
Scan in Rotterdam	Available	Mon 01-12-2025 - 13:37	Read message
Ship stores (Single Window)	Available	Thu 25-09-2025 - 11:41	Read message
Consulting Tariff information	Available	Sat 22-11-2025 - 15:45	Read message
Consulting Exchange Rates	Available	Wed 24-09-2025 - 09:00	Read message
SPOC SafeSeaNet reports (Single Window)	Available	Tue 03-10-2023 - 16:00	Read message
Exit from the EU (Single Window)	Available	Sat 13-09-2025 - 14:59	Read message
Venue (Couriers and E-Commerce)	Available	Fri 24-10-2025 - 01:42	Read message
Transport (NCTS phase 5)	Available	Tue 25-11-2025 - 08:14	Read message
Transport of excisable goods (EMCS)	Available	Sat 22-11-2025 - 12:15	Read message