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Dutch Customs National Helpdesk
Here you can address IT issues regarding Customs declaration processes
Declaration systems
Find out what developments there are. And what the implications are for your business. And see what will change for your customs declaration.
Availability
Visit the actual overview availability declaration processes of the Dutch Customs and processes of Single Window partners Rijkswaterstaat and Border Control.
Release information and maintenance
View future maintenance dates in Customs systems and/or anticipated ICT applications for the next few years in the External Release Calendar.
Contact
The National Customs Helpdesk is available on working days during office hours from 8 a.m. to 4 p.m.
Directly to
Availability
| Processes | Status | Last update | Details |
|---|---|---|---|
| Requesting VAT Party information | Available | Sun 03-05-2026 - 14:44 | |
| Requesting Guarantee information | Available | Sun 03-05-2026 - 14:44 | |
| Entry of goods to the EU (ICS2) | Available | Sat 16-05-2026 - 14:37 | |
| Entry of goods to the EU (Single Window) | Available | Sat 16-05-2026 - 14:37 | |
| Customs E-Commerce (Deco) | Available | Sat 16-05-2026 - 14:35 | |
| Download Tariff information | Available | Tue 06-01-2026 - 09:35 | |
| Reporting persons on board (Single Window – PAX) | Available | Sat 20-12-2025 - 12:02 | |
| ICS2 Shared Trader Interface / Portal (STI-STP) | Available | Sun 12-04-2026 - 08:34 | |
| Import to EU, Export from EU and Storage (DMS) | Available | Sat 16-05-2026 - 15:57 | |
| Scan in Rotterdam | Available | Wed 11-03-2026 - 08:02 | |
| Ship stores (Single Window) | Available | Thu 21-05-2026 - 12:06 | |
| Consulting Tariff information | Available | Sat 28-03-2026 - 13:56 | |
| Consulting Exchange Rates | Available | Wed 24-09-2025 - 09:00 | |
| SPOC SafeSeaNet reports (Single Window) | Available | Tue 03-10-2023 - 16:00 | |
| Exit from the EU (Single Window) | Available | Thu 21-05-2026 - 12:07 | |
| Venue (Couriers and E-Commerce) | Available | Fri 24-10-2025 - 01:42 | |
| Transport (NCTS phase 6) | Available | Sat 16-05-2026 - 14:20 | |
| Transport of excisable goods (EMCS) | Available | Sun 03-05-2026 - 14:44 |
Stay informed
Want to stay informed about the availability of customs systems or when there is maintenance?
Service messages
- 22-05 08:00 NHD closed on Monday, 25 May
- 11-05 12:00 NHD closed on may 14th and 15th.
- 01-05 09:44 Update: ICS2 - Disruption processing ENS Filing 29-04-2026
- 30-04 13:06 Strengthening the verification of article numbers for container numbers in DMS.
- 30-04 09:19 ICS2 - Disruption processing ENS Filing 29-04-2026