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Dutch Customs National Helpdesk
Here you can address IT issues regarding Customs declaration processes
Declaration systems
Find out what developments there are. And what the implications are for your business. And see what will change for your customs declaration.
Availability
Visit the actual overview availability declaration processes of the Dutch Customs and processes of Single Window partners Rijkswaterstaat and Border Control.
Release information and maintenance
View future maintenance dates in Customs systems and/or anticipated ICT applications for the next few years in the External Release Calendar.
Contact
The National Customs Helpdesk is available on working days during office hours from 8 a.m. to 4 p.m.
Directly to
Availability
| Processes | Status | Last update | Details |
|---|---|---|---|
| Entry of goods to the EU (ICS2) | Availability under investigation | Sat 11-04-2026 - 02:19 | |
| ICS2 Shared Trader Interface / Portal (STI-STP) | Availability under investigation | Sat 11-04-2026 - 02:19 | |
| Requesting VAT Party information | Available | Wed 28-01-2026 - 11:20 | |
| Requesting Guarantee information | Available | Wed 28-01-2026 - 11:20 | |
| Entry of goods to the EU (Single Window) | Available | Tue 24-03-2026 - 12:53 | |
| Customs E-Commerce (Deco) | Available | Sun 01-02-2026 - 11:49 | |
| Download Tariff information | Available | Tue 06-01-2026 - 09:35 | |
| Reporting persons on board (Single Window – PAX) | Available | Sat 20-12-2025 - 12:02 | |
| Import to EU, Export from EU and Storage (DMS) | Available | Wed 01-04-2026 - 17:09 | |
| Scan in Rotterdam | Available | Wed 11-03-2026 - 08:02 | |
| Ship stores (Single Window) | Available | Wed 28-01-2026 - 10:18 | |
| Consulting Tariff information | Available | Sat 28-03-2026 - 13:56 | |
| Consulting Exchange Rates | Available | Wed 24-09-2025 - 09:00 | |
| SPOC SafeSeaNet reports (Single Window) | Available | Tue 03-10-2023 - 16:00 | |
| Exit from the EU (Single Window) | Available | Mon 09-03-2026 - 17:39 | |
| Venue (Couriers and E-Commerce) | Available | Fri 24-10-2025 - 01:42 | |
| Transport (NCTS phase 5) | Available | Mon 30-03-2026 - 16:05 | |
| Transport of excisable goods (EMCS) | Available | Sun 08-03-2026 - 10:22 |
Stay informed
Want to stay informed about the availability of customs systems or when there is maintenance?
Service messages
- 03-04 11:04 ICS2 - Disruption processing ENS Filing and Invalidation Request messages 30/03 to 02/04.
- 27-03 09:01 Update – Issue with CERTEX declarations containing COI/CHEDA resolved
- 26-03 09:42 DMS CERTEX declarations with COI/CHED-A
- 05-03 14:38 Proviand message disruption (resolved)
- 05-03 12:34 Disruption Proviand messages