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Contact

Publication date 16-04-2020 | Information

Are you using one of our Customs systems?
The NHD is here to help you with malfunctions or IT related questions about any of the Customs systems in the production environment. You can reach us by phone and email.

Opening hours

Monday through Friday from 8 a.m. to 4 p.m.

Warning!  Are you calling outside our business hours?

Are you experiencing a malfunction in one of the Customs systems outside our opening hours? Please leave your number and a member of our standby service will call you back as soon as possible.

Phone numbers

You can reach us at: 088-1566655
Choose the option in the phone menu that best matches your question. This helps us to assist you faster. Are you caling from abroad? Then call: +31 88 156 66 55

E-mail

For non-urgent questions you can send an e-mail to: NHD.apeldoorn@douane.nl.
The NHD will answer and process your e-mail messages as soon as possible during our regular opening hours.

Tip!  Do you have the right number?

Customs (NL) offers various ways for business customers to get in touch, depending on your inquiry. Check the Customs contact information to determine the best way to contact us.

Internet

General information about Customs can be found on douane.nl.

Software developers

Do you develop software? For you there is support for the pre-production phase in the developer community: Community for developers

More information about the National Customs Helpdesk can be found on the About Us page.