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Are you using one of our Customs systems?
The NHD is here to help you with malfunctions or IT related questions about any of the Customs systems in the production environment. You can reach us by phone and email.

Opening hours

Monday through Friday from 8 a.m. to 4 p.m.

Warning!  Are you calling outside our business hours?

Are you experiencing a malfunction in one of the Customs systems outside our opening hours? Please leave your number and a member of our standby service will call you back as soon as possible.

Phone numbers

You can reach us at: 088-1566655
Are you abroad? Then call: +31 88 156 66 55


For non-urgent questions you can send an e-mail to: NHD.apeldoorn@douane.nl.
The NHD will only answer and process your e-mail messages during office hours.

Tip!  Do you have the right number?

Customs has several telephone numbers for business customers. It depends on your question which number you need to ring. Look at the Customs phone numbers for businesses to see which number you should use.


General information about Customs can be found on douane.nl. Information for businesses related to Customs can be found on Customs for Businesses.

Software developers

Do you develop software? For you there is support for the pre-production phase in the developer community: Community for developers

More information about the National Customs Helpdesk can be found on the About Us page.