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Do you have a question about one of our Customs systems in the production environment? Or do you experience a disruption in one of these systems? (AGS, NCTS, EMCS etc.)

Then you can reach us 24/7 on (088) 156 66 55.
If you are abroad? Please ring: +31 88 156 66 55.
The NHD is open from Monday to Friday from 8.00 to 16:00.

Warning!  About ringing outside office houres

Please, only ring outside office hours in urgent and pressing situations, e.g. in the event of serious disruptions. You can leave your number and a standby service employee will ring you back as soon as possible.


For non-urgent questions you can send an e-mail to: NHD.apeldoorn@douane.nl.
The NHD will only answer and process your e-mail messages during office hours.


General information about Customs can be found on douane.nl. Information for businesses related to Customs can be found on Customs for Businesses.

Software developers

Do you develop software? For you there is support for the pre-production phase in the developer community: Community for developers

Tip!  Do you have the right number?

Customs has several telephone numbers for business customers. It depends on your question which number you need to ring. Look at the Customs phone numbers for businesses to see which number you should use.

More information about the National Customs Helpdesk can be found on the About Us page.

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