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Dutch Customs National Helpdesk
Here you can address IT issues regarding Customs declaration processes
Declaration systems
Find out what developments there are. And what the implications are for your business. And see what will change for your customs declaration.
Availability
Visit the actual overview availability declaration processes of the Dutch Customs and processes of Single Window partners Rijkswaterstaat and Border Control.
Release information and maintenance
View future maintenance dates in Customs systems and/or anticipated ICT applications for the next few years in the External Release Calendar.
Contact
The National Customs Helpdesk is available on working days during office hours from 8 a.m. to 4 p.m.
Directly to
Availability
| Processes | Status | Last update | Details |
|---|---|---|---|
| Requesting VAT Party information | Available | Sun 03-05-2026 - 14:44 | |
| Requesting Guarantee information | Available | Sun 03-05-2026 - 14:44 | |
| Entry of goods to the EU (ICS2) | Available | Thu 24-09-2026 - 14:29 | |
| Entry of goods to the EU (Single Window) | Available | Sat 16-05-2026 - 14:37 | |
| Customs E-Commerce (Deco) | Available | Sat 19-09-2026 - 10:13 | |
| Download Tariff information | Available | Wed 23-09-2026 - 10:01 | |
| Reporting persons on board (Single Window – PAX) | Available | Sat 20-12-2025 - 12:02 | |
| ICS2 Shared Trader Interface / Portal (STI-STP) | Available | Thu 24-09-2026 - 11:52 | |
| Import to EU, Export from EU and Storage (DMS) | Available | Thu 01-10-2026 - 11:27 | |
| Scan in Rotterdam | Available | Mon 28-09-2026 - 13:17 | |
| Ship stores (Single Window) | Available | Thu 21-05-2026 - 12:06 | |
| Consulting Tariff information | Available | Sat 19-09-2026 - 10:13 | |
| Consulting Exchange Rates | Available | Wed 24-09-2025 - 09:00 | |
| SPOC SafeSeaNet reports (Single Window) | Available | Tue 03-10-2023 - 16:00 | |
| Exit from the EU (Single Window) | Available | Thu 21-05-2026 - 12:07 | |
| Venue (Couriers and E-Commerce) | Available | Fri 24-10-2025 - 01:42 | |
| Transport (NCTS phase 6) | Available | Sat 19-09-2026 - 11:50 | |
| Transport of excisable goods (EMCS) | Available | Sun 23-08-2026 - 13:23 |
Stay informed
Want to stay informed about the availability of customs systems or when there is maintenance?
Service messages
- 02-10 11:21 ICS2 - Delay in sending Assessment Complete notifications (IE3N03) (resolved)
- 29-09 13:16 ICS2 – Delay in Sending Assessment Complete Notifications (IE3N03)
- 18-09 15:57 ICS2 - Updated list of stop words
- 01-07 11:53 DECO users will need eHerkenning starting 5 August
- 29-06 11:51 Update on the disruption of 25‑06‑2026, Article 23 DMS