Dutch Customs National Helpdesk
Welcome to the Dutch Customs National Helpdesk (NHD)
The National Customs Helpdesk (NHD) is intended for business customers of Dutch Customs
Availability
Visit the actual overview availability declaration processes of the Dutch Customs and processes of Single Window partners Rijkswaterstaat and Border Control.
Planned maintenance
View the future maintenance moments to Dutch Customs systems in the maintenance calendar.
Contact
The National Customs Helpdesk is available on working days during office hours from 8 a.m. to 4 p.m.
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Availability
| Processes | Status | Last update | Details |
|---|---|---|---|
| DMS Pilot | Available | Last update: Mon 05-12-2022 - 14:07 | Read message |
| Entry of goods to the EU (Single Window) | Available | Last update: Wed 07-12-2022 - 15:42 | Read message |
| Import to EU, Export from EU and Storage (AGS) | Available | Last update: Mon 05-12-2022 - 14:07 | Read message |
| Exit from the EU (Single Window) | Available | Last update: Sat 19-11-2022 - 12:09 | Read message |
| Transport (NCTS) | Available | Last update: Sat 03-12-2022 - 14:01 | Read message |
| Transport of excisable goods (EMCS) | Available | Last update: Fri 02-12-2022 - 16:08 | Read message |
| Ship stores | Available | Last update: Sat 19-11-2022 - 12:09 | Read message |
| Venue (Couriers and E-Commerce) | Available | Last update: Sat 12-11-2022 - 12:54 | Read message |
| Requesting VAT Party information | Available | Last update: Sat 12-11-2022 - 12:54 | Read message |
| Requesting Guarantee information | Available | Last update: Sat 12-11-2022 - 12:54 | Read message |
| Consulting Exchange Rates | Available | Last update: Mon 21-03-2022 - 01:24 | Read message |
| Consulting Tariff information | Available | Last update: Sat 19-11-2022 - 20:51 | Read message |
| Download Tariff information | Available | Last update: Tue 13-09-2022 - 16:39 | Read message |
| Scan in Rotterdam | Available | Last update: Thu 08-12-2022 - 08:16 | Read message |
| SPOC SafeSeaNet reports (Single Window) | Available | Last update: Sat 12-11-2022 - 12:54 | Read message |
| Reporting persons on board (Single Window – PAX) | Available | Last update: Sat 12-11-2022 - 12:54 | Read message |
| Customs E-Commerce (Deco) | Available | Last update: Thu 24-11-2022 - 12:39 | Read message |
Planned maintenance
Calendar
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December
- Sat 10-12 08:00-Sat 10-12 12:00