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Dutch Customs National Helpdesk

Welcome to the Dutch Customs National Helpdesk (NHD)
The National Customs Helpdesk (NHD) is intended for business customers of Dutch Customs

Ready for Brexit?

21 DEC
As of the 1st of January 2021, customs formalities will be in effect for cargo transport to and from the United Kingdom. Are you ready for this?
Read more...

Availability

Visit the actual overview availability declaration processes of the Dutch Customs and processes of Single Window partners Rijkswaterstaat and Border Control.

Planned maintenance

View the future maintenance moments to Dutch Customs systems in the maintenance calendar.

Contact

The National Customs Helpdesk is available on working days during office hours from 7 a.m. to 5 p.m.

Directly to

Want to stay informed about the availability of customs systems or when there is maintenance? Then use the e-mail service or RSS.  Subscribe

Availability

Process status overview
ProcessesStatusLast updateDetails
Entry of goods to the EU (Single Window)
Available
Sat 16-01-2021 - 09:49Read message
Import to EU, Export from EU and Storage (AGS)
Availability limited
Tue 19-01-2021 - 12:00Read message
Exit from the EU (Single Window)
Available
Sat 16-01-2021 - 09:49Read message
Transport (NCTS)
Available
Sat 16-01-2021 - 09:50Read message
Transport of excisable goods (EMCS)
Available
Sat 16-01-2021 - 09:49Read message
Ship stores
Available
Sat 16-01-2021 - 09:49Read message
Venue (Couriers and E-Commerce)
Available
Fri 29-05-2020 - 08:47Read message
Requesting VAT Party information
Available
Tue 22-12-2020 - 18:15Read message
Requesting Guarantee information
Available
Tue 22-12-2020 - 18:15Read message
Consulting Exchange Rates
Available
Fri 29-05-2020 - 08:47Read message
Consulting Tariff information
Available
Sat 12-12-2020 - 11:23Read message
Download Tariff information
Available
Sat 12-12-2020 - 11:23Read message
Scan in Rotterdam
Available
Tue 19-01-2021 - 07:06Read message
SPOC SafeSeaNet reports (Single Window)
Available
Tue 22-12-2020 - 18:15Read message
Reporting persons on board (Single Window – PAX)
Available
Tue 22-12-2020 - 18:15Read message

Planned maintenance

Calendar

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Go to maintenance announcement overview