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Dutch Customs National Helpdesk

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The National Customs Helpdesk (NHD) is intended for business customers of Dutch Customs

13 OKT

No return message NCTS declaration 12-10-2020

Yesterday (12-10-2020) there was a delay within NCTS. This delay has been resolved. However, various transport declarations, which were mainly submitted in the morning, turned out not to have received any return messages.Read more...

Availability

Visit the actual overview availability declaration processes of the Dutch Customs and processes of Single Window partners Rijkswaterstaat and Border Control. Also check the availability of the EU portals via this website.

Planned maintenance

View the future maintenance moments to Dutch Customs systems in the maintenance calendar.

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The National Customs Helpdesk is available on working days during office hours from 7 a.m. to 5 p.m.

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Availability

Process status overview
ProcessesStatusLast updateDetails
Entry of goods to the EU (Single Window)
Available
Thu 08-10-2020 - 11:36Read message
Import to EU, Export from EU and Storage (AGS)
Available
Fri 23-10-2020 - 13:03Read message
Exit from the EU (Single Window)
Available
Thu 08-10-2020 - 11:36Read message
Transport (NCTS)
Available
Mon 12-10-2020 - 17:05Read message
Transport of excisable goods (EMCS)
Available
Thu 08-10-2020 - 11:36Read message
Ship stores
Available
Thu 08-10-2020 - 11:37Read message
Venue (Couriers and E-Commerce)
Available
Fri 29-05-2020 - 08:47Read message
Requesting VAT Party information
Available
Thu 08-10-2020 - 11:37Read message
Requesting Guarantee information
Available
Thu 08-10-2020 - 11:37Read message
Consulting Exchange Rates
Available
Fri 29-05-2020 - 08:47Read message
Consulting Tariff information
Available
Sat 22-08-2020 - 09:52Read message
Download Tariff information
Available
Fri 29-05-2020 - 08:47Read message
Scan in Rotterdam
Available
Thu 08-10-2020 - 16:24Read message
SPOC SafeSeaNet reports (Single Window)
Available
Mon 26-10-2020 - 15:45Read message
Reporting persons on board (Single Window – PAX)
Available
Mon 26-10-2020 - 15:45Read message

Planned maintenance

Calendar

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