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Dutch Customs National Helpdesk

Welcome to the Dutch Customs National Helpdesk (NHD)
The National Customs Helpdesk (NHD) is intended for business customers of Dutch Customs

Declaration systems

Find out what developments there are. And what the implications are for your business. And see what will change for your customs declaration.

Availability

Visit the actual overview availability declaration processes of the Dutch Customs and processes of Single Window partners Rijkswaterstaat and Border Control.

Release information and maintenance

View future maintenance dates in Customs systems and/or anticipated ICT applications for the next few years in the External Release Calendar.

Contact

The National Customs Helpdesk is available on working days during office hours from 8 a.m. to 4 p.m.

Availability

Process status overview
Processes Status Last update Details
Import to EU, Export from EU and Storage (DMS)
Available
Tue 18-06-2024 - 13:08
Entry of goods to the EU (Single Window)
Available
Tue 18-06-2024 - 17:55
Entry of goods to the EU (ICS2)
Available
Sat 22-06-2024 - 14:01
Import to EU, Export from EU and Storage (AGS)
Available
Mon 17-06-2024 - 14:54
Exit from the EU (Single Window)
Available
Tue 18-06-2024 - 17:55
Transport (NCTS)
Available
Mon 17-06-2024 - 14:54
Transport of excisable goods (EMCS)
Available
Mon 17-06-2024 - 14:54
Ship stores (Single Window)
Available
Tue 18-06-2024 - 11:56
Venue (Couriers and E-Commerce)
Available
Tue 03-10-2023 - 16:00
Requesting VAT Party information
Available
Mon 17-06-2024 - 14:54
Requesting Guarantee information
Available
Mon 17-06-2024 - 14:54
Consulting Exchange Rates
Available
Tue 03-10-2023 - 16:00
Consulting Tariff information
Available
Sat 08-06-2024 - 13:22
Scan in Rotterdam
Available
Tue 04-06-2024 - 11:44
SPOC SafeSeaNet reports (Single Window)
Available
Tue 03-10-2023 - 16:00
Reporting persons on board (Single Window – PAX)
Available
Tue 28-11-2023 - 14:30
Customs E-Commerce (Deco)
Available
Mon 17-06-2024 - 14:54
ICS2 Shared Trader Interface / Portal (STI-STP)
Available
Wed 19-06-2024 - 02:16

Stay informed

Want to stay informed about the availability of customs systems or when there is maintenance?

Planned maintenance

No scheduled maintenance.