Go directly to content Go directly to footer

Dutch Customs National Helpdesk

Welcome to the Dutch Customs National Helpdesk (NHD)
The National Customs Helpdesk (NHD) is intended for business customers of Dutch Customs

From AGS and G(S)PA to DMS

See what changes for your customs declaration.

Availability

Visit the actual overview availability declaration processes of the Dutch Customs and processes of Single Window partners Rijkswaterstaat and Border Control.

Planned maintenance

View the future maintenance moments to Dutch Customs systems in the maintenance calendar.

Contact

The National Customs Helpdesk is available on working days during office hours from 8 a.m. to 4 p.m.

Availability

Process status overview
Processes Status Last update Details
Import to EU, Export from EU and Storage (DMS)
Available
Fri 16-02-2024 - 11:17
Entry of goods to the EU (Single Window)
Available
Sat 18-11-2023 - 16:57
Entry of goods to the EU (ICS2)
Available
Tue 20-02-2024 - 13:27
Import to EU, Export from EU and Storage (AGS)
Available
Thu 15-02-2024 - 11:24
Exit from the EU (Single Window)
Available
Sat 18-11-2023 - 17:53
Transport (NCTS)
Available
Sun 04-02-2024 - 12:28
Transport of excisable goods (EMCS)
Available
Tue 13-02-2024 - 16:03
Ship stores
Available
Sat 18-11-2023 - 16:57
Venue (Couriers and E-Commerce)
Available
Tue 03-10-2023 - 16:00
Requesting VAT Party information
Available
Tue 03-10-2023 - 16:00
Requesting Guarantee information
Available
Tue 03-10-2023 - 16:00
Consulting Exchange Rates
Available
Tue 03-10-2023 - 16:00
Consulting Tariff information
Available
Thu 15-02-2024 - 11:43
Scan in Rotterdam
Available
Tue 23-01-2024 - 14:38
SPOC SafeSeaNet reports (Single Window)
Available
Tue 03-10-2023 - 16:00
Reporting persons on board (Single Window – PAX)
Available
Tue 28-11-2023 - 14:30
Customs E-Commerce (Deco)
Available
Thu 15-02-2024 - 11:43
ICS2 Shared Trader Interface / Portal (STI-STP)
Available
Mon 12-02-2024 - 09:56

Stay informed

Want to stay informed about the availability of customs systems or when there is maintenance?

Planned maintenance

No scheduled maintenance.