Go directly to content
Customs Administration of the Netherlands Ministry of Finance, part of the Government of The Netherlands - To the homepage

Dutch Customs National Helpdesk

Welcome to the Dutch Customs National Helpdesk (NHD)
The National Customs Helpdesk (NHD) is intended for business customers of Dutch Customs

Douane e-commerce (DECO)

23 JUN
On 1 July 2021, Customs has started with a new declaration system for the import of e-commerce goods: DECO. More information about e-commerce can be found at Customs for businesses.

Availability

Visit the actual overview availability declaration processes of the Dutch Customs and processes of Single Window partners Rijkswaterstaat and Border Control.

Planned maintenance

View the future maintenance moments to Dutch Customs systems in the maintenance calendar.

Contact

The National Customs Helpdesk is available on working days during office hours from 8 a.m. to 5 p.m.

Directly to

Want to stay informed about the availability of customs systems or when there is maintenance? Then use the e-mail service or RSS.  Subscribe

Availability

Process status overview
ProcessesStatusLast updateDetails
Entry of goods to the EU (Single Window)
Available
Sun 11-07-2021 - 19:44Read message
Import to EU, Export from EU and Storage (AGS)
Available
Wed 14-07-2021 - 21:35Read message
Exit from the EU (Single Window)
Available
Sun 11-07-2021 - 19:44Read message
Transport (NCTS)
Available
Thu 22-07-2021 - 08:59Read message
Transport of excisable goods (EMCS)
Available
Sat 26-06-2021 - 09:30Read message
Ship stores
Available
Sun 11-07-2021 - 21:37Read message
Venue (Couriers and E-Commerce)
Available
Fri 29-05-2020 - 08:47Read message
Requesting VAT Party information
Available
Wed 10-02-2021 - 06:00Read message
Requesting Guarantee information
Available
Tue 22-12-2020 - 18:15Read message
Consulting Exchange Rates
Available
Fri 29-05-2020 - 08:47Read message
Consulting Tariff information
Available
Wed 14-07-2021 - 21:37Read message
Download Tariff information
Available
Wed 14-07-2021 - 21:37Read message
Scan in Rotterdam
Availability limited
Thu 22-07-2021 - 13:25Read message
SPOC SafeSeaNet reports (Single Window)
Available
Mon 10-05-2021 - 15:48Read message
Reporting persons on board (Single Window – PAX)
Available
Sun 09-05-2021 - 11:08Read message
Customs E-Commerce (Deco)
Available
Thu 22-07-2021 - 20:16Read message

Planned maintenance

Calendar

Remove filter

July

Go to maintenance announcement overview