Dutch Customs National Helpdesk
Welcome to the Dutch Customs National Helpdesk (NHD)
The National Customs Helpdesk (NHD) is intended for business customers of Dutch Customs
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No return message NCTS declaration 12-10-2020
Yesterday (12-10-2020) there was a delay within NCTS. This delay has been resolved. However, various transport declarations, which were mainly submitted in the morning, turned out not to have received any return messages.Read more...
Availability
Visit the actual overview availability declaration processes of the Dutch Customs and processes of Single Window partners Rijkswaterstaat and Border Control. Also check the availability of the EU portals via this website.
Planned maintenance
View the future maintenance moments to Dutch Customs systems in the maintenance calendar.
Contact
The National Customs Helpdesk is available on working days during office hours from 7 a.m. to 5 p.m.
Want to stay informed about the availability of customs systems or when there is maintenance? Then use the e-mail service or RSS. Subscribe
Availability
| Processes | Status | Last update | Details |
|---|---|---|---|
| Entry of goods to the EU (Single Window) | Available | Last update: Thu 08-10-2020 - 11:36 | Read message |
| Import to EU, Export from EU and Storage (AGS) | Available | Last update: Fri 23-10-2020 - 13:03 | Read message |
| Exit from the EU (Single Window) | Available | Last update: Thu 08-10-2020 - 11:36 | Read message |
| Transport (NCTS) | Available | Last update: Mon 12-10-2020 - 17:05 | Read message |
| Transport of excisable goods (EMCS) | Available | Last update: Thu 08-10-2020 - 11:36 | Read message |
| Ship stores | Available | Last update: Thu 08-10-2020 - 11:37 | Read message |
| Venue (Couriers and E-Commerce) | Available | Last update: Fri 29-05-2020 - 08:47 | Read message |
| Requesting VAT Party information | Available | Last update: Thu 08-10-2020 - 11:37 | Read message |
| Requesting Guarantee information | Available | Last update: Thu 08-10-2020 - 11:37 | Read message |
| Consulting Exchange Rates | Available | Last update: Fri 29-05-2020 - 08:47 | Read message |
| Consulting Tariff information | Available | Last update: Sat 22-08-2020 - 09:52 | Read message |
| Download Tariff information | Available | Last update: Fri 29-05-2020 - 08:47 | Read message |
| Scan in Rotterdam | Available | Last update: Thu 08-10-2020 - 16:24 | Read message |
| SPOC SafeSeaNet reports (Single Window) | Available | Last update: Mon 26-10-2020 - 15:45 | Read message |
| Reporting persons on board (Single Window – PAX) | Available | Last update: Mon 26-10-2020 - 15:45 | Read message |
Planned maintenance
Calendar
Remove filter
November
- Tue 03-11 12:00-Tue 03-11 13:00
Service messages
- No return message NCTS declaration 12-10-2020
(October 13, 2020 9:56 am ) - Changes to validation of CDIU permits in AGS declaration
(August 27, 2020 11:09 am ) - Solution of the VAT reverse charge
(August 12, 2020 9:22 am ) - Solution of the VAT reverse charge
(August 5, 2020 10:33 am ) - NHD is currently difficult to reach
(July 27, 2020 9:32 am )