Service messages

Customs will shorten the deadline for submitting presentation notifications for goods leaving the EU. This change is due to the ‘AES Exit’ regulations. The first change has happened as of October

Due to a team meeting, the National Customs Helpdesk will be closed on Thursday, October 26 from 12:00 p.m. to 13:00 p.m. We can only be reached by telephone between 12:00 PM and 13:00 PM for

The problems with not receiving a Confirmation of Exit (IE599) in DMS have been resolved. A recovery action has been initiated to be able to send the missing messages. If you have not received a

The problem regarding the disrupton in AGS has been found and fixed. We are working to clear the backlogs. We see that the new declarations are running smoothly in AGS. If you have not received an

The problems with the telephony are solved.

There are problems with the telephony due to maintenance. If you leave your telephone number, the picket worker will not receive a message. We are working on a solution. The messages regarding the

The problem with error messages on Finnish EORI numbers in DMS has been resolved. You can submit these declarations again in DMS. We apologize for the inconvenience.

When you submit a declaration in DMS with a Finnish EORI number, it may be rejected due to a known error. A solution is being worked on. You can submit these declarations via AGS.

The delivery problem between our banker and Customs has been resolved. This means that the (urgent) payments are being received by us again. You can use our payment services again. Once again our

To a delivery disruption between our banker and customer, no urgent payments are currently being deliverd to customs. Payments with the correct reference number on the regular bank account number are