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16-06-2026 -
Due to a teambuilding event, the NHD will be closed today (Tuesday June 16th) from 14:00 onwards. We are only reachable in the event of Priority‑1 disruptions; the telephone menu will indicate in which situations this...
11-06-2026 -
Due to a teambuilding event, the NHD will be closed on Tuesday 16 June from 14:00 onwards. We are only reachable in the event of Priority‑1 disruptions; the telephone menu will indicate in which situations...
01-06-2026 -
Since 16 May 2026, Dutch Customs has introduced the Digital Dossier. This means that companies submitting their import and export declarations through the Customs Declaration Management System (DMS) must now submit their documents digitally via...
22-05-2026 -
On Monday, 25 May (Pentecost), the NHD will be closed. We are only available for Priority‑1 disruptions; the phone menu will indicate in which cases this applies. Please check nh.douane.nl for the current availability of...
11-05-2026 -
On Thursday, 14 May (Ascension Day), and the day after; Friday, 15 May (bridge day), the NHD will be closed. We are only reachable for Priority‑1 disruptions; the phone message explains in which cases this...
01-05-2026 -
On 29-04 at 18:57 CET, a problem occurred with the coherence cache, which led to issues. As a result, some ENS requests were incorrectly rejected, even though all encoded data and identifiers were correct. The...
30-04-2026 -
Starting Friday, 1 May 2026 at 06:30, we will tighten an existing validation check. When entering the Transport Equipment (container number), the GoodsItemNumber (item number) must also be provided.If the GoodsItemNumber is not entered, the...
30-04-2026 -
Last Wednesday (29‑04‑2026, 13:55–18:30 CET), a disruption occurred at the STI that impacted the processing of ENS Filing messages (ICS). During the disruption, ENS Filing messages were incorrectly rejected with error code 12: ‘codelist violation’....
14-04-2026 -
On Tuesday, April 14, we will have limited phone availability between 11:00 a.m. and 1:00 p.m. due to a nationwide strike called by the labor unions. The strike follows stalled collective bargaining negotiations for civil...
03-04-2026 -
During the period from 30-03-2026 to 02-04-2026, a disruption occurred with the STI-CR, which impacted the processing of ENS Filing & Invalidation Request messages. During the disruption, (update) ENS Filing & Invalidation Request messages were...