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Service messages

NHD: Reachable by phone again

July 23, 2021 9:25 am Read more 

NHD: Not available by phone

July 22, 2021 10:55 am  - At the moment, the National Helpdesk Customs cannot be reached by telephone due to a technical malfunction. Do you have an urgent question? Then our advice is to email this to:… Read more 

NHD: Adjusted opening hours from the 19th of July till the 6th of August

July 15, 2021 2:54 pm  - Due to circumstances, the National Helpdesk Customs has adjusted opening hours for the period from Monday the 19th of July till Friday the 6th of August. We can be reached during this period from 8am… Read more 

NHD: Adjusted business hours on Wednesday14th July

July 12, 2021 12:09 pm  - Due to circumstances, the National Helpdesk Customs will have adjusted business hours on Wednesday 14th July. We are open this day from  8 am to 4pm.  We hope to have informed you sufficiently… Read more 

DECO: sending in a declaration before 01-07-2021 not possible

June 29, 2021 12:27 pm  - As of 1 July you can file a declaration for Customs e-commerce (DECO). Messages submitted before July 1 will not be processed. You will see an error message.… Read more 

NHD is available again

June 8, 2021 1:32 pm  - The National Helpdesk Customs is available again. The network failure has been resolved. We hope to have informed you sufficiently with this.… Read more 

NHD is currently limited available

June 8, 2021 12:53 pm  - The National Customs Helpdesk is currently limited in reach due to a network failure. It may take a little longer before you are helped. Sorry for the inconvenience.… Read more 

NHD not available at the moment

June 8, 2021 9:02 am  - At the moment the National Helpdesk Customs is not available due to a network failure, we apologize for the inconvenience. We are working on a solution and hope to be able to serve you again as soon… Read more 

Ascension Day and 14 May

May 11, 2021 9:27 am  - The tax authorities are closed on Thursday 13 and Friday 14 May. The National Customs Helpdesk (NHD) is open on Friday 14 May and has opening hours from 08:00 to 16:00 on this day. This also means… Read more 

Reminder: National Customs Helpdesk (NHD) closed on May 5th

May 3, 2021 8:41 am  - The tax authorities will be closed on Wednesday the 5th of May. The National Customs Helpdesk is also closed on these day and can only be reached for priority 1 malfunctions in one of the (Customs)… Read more