Service messages

October 6, 2021 2:15 pm  - *Update 7-10* The problem for the situation below has been solved. **************************************************** ******* At the moment, advance (incomplete) declarations (D and E) with…

September 9, 2021 2:10 pm  - There are currently problems with export declarations, using the following new documents: X060 X061 X062 X063 X064 X065 X066 X067 X068 X070 X071 X072 These declarations are not ongoing at the…

September 8, 2021 12:03 pm  - Due to circumstances, the National Helpdesk Customs has adjusted opening hours from 9 September until further notice. During this period we can be reached by telephone and e-mail from 08:00 a.m. to…

August 31, 2021 1:11 pm  - There was a brief outage in our system between 12:17 and 12:27 today. This malfunction related to the unjustified deduction of VAT on AGS returns OR The system rejected the AGS declaration…

August 4, 2021 2:04 pm

August 4, 2021 10:29 am  - At the moment, the National Helpdesk Customs is difficult to reach due to network problems. We do our best to solve this problem as soon as possible. Sorry for the inconvenience.…

August 3, 2021 10:35 am  - UPDATE 03.08.2021: The adjusted opening hours of the National Helpdesk Customs will be extended until Friday the 27th of August. During this period we can be reached by e-mail and telephone from 8am…

July 23, 2021 9:25 am

July 22, 2021 10:55 am  - At the moment, the National Helpdesk Customs cannot be reached by telephone due to a technical malfunction. Do you have an urgent question? Then our advice is to email this to:…

July 15, 2021 2:54 pm  - Due to circumstances, the National Helpdesk Customs has adjusted opening hours for the period from Monday the 19th of July till Friday the 6th of August. We can be reached during this period from 8am…