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Service messages

12-08-2022 - On 10 August, in an extra meeting of the ODB-IT, Customs further informed the representatives of the business community about the disruptions of recent weeks. At this point, the systems are working…
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04-08-2022 - In August 2022, Dutch Customs Administration will replace the public PKI government certificate for the SMTP-MSA/POP3 interface for the Trade and Transport Gateway. The PKI certificate will be…
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02-08-2022 - The problems surrounding the NCTS outage have now been solved. If you have submitted a declaration between 02:30am and 08:35am on which you have not received a return message, you may submit a new…
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29-07-2022 - A major release from Customs is planned for July 30th. This release leads to unavailability of the declaration systems. We realize that this is very unfortunate after the disruptions of the past few…
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21-06-2022 - The new timetable for the rollout of DMS 4.0 has been announced. This applies to declarants who are currently filing declarations via the normal procedure in the Declaration System (AGS). The…
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16-06-2022 - The problem with the Diacritics (punctuation marks) has been solved in AGS. Incoming messages are processed again with these punctuation marks. Many declarants still miss the ROG and CLE…
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25-05-2022 - Reminder: The National Customs Helpdesk is closed on Ascension Day 26 May and Friday 27 May. This also means that no (urgent) payments or guarantees will be processed by Customs on Ascension Day…
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17-05-2022 - Due to the malfunction in NCTS from yesterday 16-05-2022, you may still miss messages. These messages are currently being relisted. We ask you to wait for this and not to inquire by telephone or…
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12-05-2022 - he National Customs Helpdesk will be closed on Ascension Day (May 26) and Friday May 27. This also means that no (urgent) payments or guarantees will be processed by Customs on Ascension Day and 27…
04-05-2022 - The malfunction in AGS of this morning, 04 May, has been resolved and most of the messages have been resubmitted by us for processing. Did you submit a declaration this morning, during the outage,…
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