Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

7040 results

  • Keyword

  • Message types

  • Service Messages

  • Disruptions and maintenance

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Scheduled maintenance Ship stores

    04-04-2023 -

    Required maintenance on Government systems will be performed from Saturday 22-04-2023 08:00 until (expected end-time) Saturday 22-04-2023 15:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  2. Scheduled maintenance Transport of excisable goods (EMCS)

    04-04-2023 -

    Required maintenance on Government systems will be performed from Saturday 22-04-2023 08:00 until (expected end-time) Saturday 22-04-2023 15:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Currently, there is no messaging possible due to...

  3. Scheduled maintenance Entry of goods to the EU (Single Window), Entry of goods to the EU (ICS2), Exit from the EU (Single Window)

    04-04-2023 -

    Required maintenance on Government systems will be performed from Saturday 22-04-2023 08:00 until (expected end-time) Saturday 22-04-2023 15:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  4. Scheduled maintenance Customs E-Commerce (Deco)

    04-04-2023 -

    Required maintenance on Government systems will be performed from Saturday 22-04-2023 08:00 until (expected end-time) Saturday 22-04-2023 15:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  5. Scheduled maintenance Import to EU, Export from EU and Storage (AGS)

    04-04-2023 -

    Required maintenance on Government systems will be performed from Saturday 22-04-2023 08:00 until (expected end-time) Saturday 22-04-2023 15:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  6. Scheduled maintenance Consulting Tariff information

    04-04-2023 -

    Required maintenance on Government systems will be performed from Saturday 22-04-2023 08:00 until (expected end-time) Saturday 22-04-2023 15:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  7. Scheduled maintenance Import to EU, Export from EU and Storage (DMS)

    04-04-2023 -

    Required maintenance on Government systems will be performed from Saturday 22-04-2023 08:00 until (expected end-time) Saturday 22-04-2023 15:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  8. Processing urgent payments AGS

    04-04-2023 -
    Service message
     - 

    At this moment, due a problem, you will not receive an automatic confirmation after processing your urgent payment. With this message we inform you that urgant payments will be processed within about 1 hour. As...

  9. Information document (INF) is available (again)

    30-03-2023 -

    The process Information document (INF) is available (again) from Thursday 30-03-2023 23:30.The process is available again.

  10. Registered Exporter (REX) is available (again)

    30-03-2023 -

    The process Registered Exporter (REX) is available (again) from Thursday 30-03-2023 23:30.The process is available again.

  11. EU Customs Trader Portal is available (again)

    30-03-2023 -

    The process EU Customs Trader Portal is available (again) from Thursday 30-03-2023 23:30.The process is available again.

  12. Request Binding Tariff Information (BTI) is available (again)

    30-03-2023 -

    The process Request Binding Tariff Information (BTI) is available (again) from Thursday 30-03-2023 23:30.The process is available again.

  13. Request Authorized Economic Operator (AEO) is available (again)

    30-03-2023 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Thursday 30-03-2023 23:30.The process is available again.

  14. Information document (INF) is unavailable

    30-03-2023 -

    The process Information document (INF) is unavailable from Thursday 30-03-2023 18:30.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. Application Maintenance

  15. Registered Exporter (REX) is unavailable

    30-03-2023 -

    The process Registered Exporter (REX) is unavailable from Thursday 30-03-2023 18:30.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. Application Maintenance

  16. Request Authorized Economic Operator (AEO) is unavailable

    30-03-2023 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Thursday 30-03-2023 18:30.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. Application Maintenance

  17. EU Customs Trader Portal is unavailable

    30-03-2023 -

    The process EU Customs Trader Portal is unavailable from Thursday 30-03-2023 18:30.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. Application Maintenance

  18. Request Binding Tariff Information (BTI) is unavailable

    30-03-2023 -

    The process Request Binding Tariff Information (BTI) is unavailable from Thursday 30-03-2023 18:30.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. Application Maintenance

  19. Request Authorized Economic Operator (AEO) is available (again)

    29-03-2023 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Wednesday 29-03-2023 07:33.The process is available again.

  20. Import to EU, Export from EU and Storage (AGS) is available (again)

    28-03-2023 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Tuesday 28-03-2023 19:53.The disturbance of the message flow: National Food and Consumer Product Safety Authority has been resolved. Apologies for...

  21. Request Authorized Economic Operator (AEO) is unavailable

    28-03-2023 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Tuesday 28-03-2023 19:00. Infrastructure Maintenance

  22. Import to EU, Export from EU and Storage (AGS) availability is limited

    28-03-2023 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Tuesday 28-03-2023 14:13.Unable to communicate with NVWA (PD). You are allowed to use the fall-back procedure. However: it...

  23. EU Trader Portal is available (again)

    28-03-2023 -

    The process EU Trader Portal is available (again) from Tuesday 28-03-2023 10:01.The process is available again.

  24. EU Trader Portal is unavailable

    28-03-2023 -

    The process EU Trader Portal is unavailable from Monday 27-03-2023 07:00.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. As requested by DG TAXUD (

  25. Scan in Rotterdam is available (again)

    27-03-2023 -

    The process Scan in Rotterdam is available (again) from Monday 27-03-2023 12:42.The process is available again.