Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

6914 results

  • Keyword

  • Message types

  • Service Messages

  • Disruptions and maintenance

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. (MODIFIED) Scheduled maintenance Consulting Tariff information

    07-09-2022 -

    Note: Start and end time of the maintenance has been adjusted. Previous message: ----------------------- Required maintenance on Government systems will be performed from Sunday 11-09-2022 09:00 until (expected end-time) Sunday 11-09-2022 12:00. As a result...

  2. (UPDATE) Scheduled maintenance Import to EU, Export from EU and Storage (AGS)

    07-09-2022 -

    Note: Start and end time of the maintenance has been adjusted. Previous message: ----------------------- Required maintenance on Government systems will be performed from Sunday 11-09-2022 09:00 until (expected end-time) Sunday 11-09-2022 12:00. As a result...

  3. Mijn Douane is available (again)

    02-09-2022 -

    The process Mijn Douane is available (again) from Friday 02-09-2022 19:37. The process is available again.

  4. Mijn Douane is available (again)

    02-09-2022 -

    The process Mijn Douane is available (again) from Friday 02-09-2022 19:36. The process is available again.

  5. Mijn Douane is available (again)

    02-09-2022 -

    The process Mijn Douane is available (again) from Friday 02-09-2022 19:29. The process is available again.

  6. Mijn Douane is unavailable

    02-09-2022 -

    The process Mijn Douane is unavailable from Friday 02-09-2022 17:30. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance, the messages...

  7. Scheduled maintenance Customs E-Commerce (Deco)

    31-08-2022 -

    Required maintenance on Government systems will be performed from Sunday 11-09-2022 09:00 until (expected end-time) Sunday 11-09-2022 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Customs E-Commerce (Deco) Scheduled maintenance: You can...

  8. Scheduled maintenance Consulting Tariff information

    31-08-2022 -

    Required maintenance on Government systems will be performed from Sunday 11-09-2022 09:00 until (expected end-time) Sunday 11-09-2022 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Consulting Tariff information You will be informed...

  9. Scheduled maintenance Import to EU, Export from EU and Storage (AGS)

    31-08-2022 -

    Required maintenance on Government systems will be performed from Sunday 11-09-2022 09:00 until (expected end-time) Sunday 11-09-2022 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Import to EU, Export from EU and...

  10. Request Authorized Economic Operator (AEO) is available (again)

    30-08-2022 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Tuesday 30-08-2022 22:05. The process is available again.

  11. Request Authorized Economic Operator (AEO) is unavailable

    30-08-2022 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Tuesday 30-08-2022 18:00. New Application release - version Start Date/Time unavailability: 30/08/2022 18:00 CET End Date/Time unavailability: 30/08/2022 22:00 CET 30/08/2022 18:00 CET 30/08/2022 22:00...

  12. Mijn Douane is available (again)

    30-08-2022 -

    The process Mijn Douane is available (again) from Tuesday 30-08-2022 14:57. The process is available again.

  13. Customs E-Commerce (Deco) is available (again)

    30-08-2022 -

    The process Customs E-Commerce (Deco) is available (again) from Tuesday 30-08-2022 14:48. The process is available again.

  14. Customs E-Commerce (Deco) is unavailable

    30-08-2022 -

    The process Customs E-Commerce (Deco) is unavailable from Tuesday 30-08-2022 13:50. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  15. Mijn Douane is unavailable

    30-08-2022 -

    The process Mijn Douane is unavailable from Tuesday 30-08-2022 12:44. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  16. Transport (NCTS) is available (again)

    28-08-2022 -

    The process Transport (NCTS) is available (again) from Sunday 28-08-2022 17:00. The process is available again. The emergency procedure is not or no longer applicable

  17. Transport (NCTS) is unavailable

    28-08-2022 -

    The process Transport (NCTS) is unavailable from Sunday 28-08-2022 14:50. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  18. Transport (NCTS) is unavailable

    28-08-2022 -

    The process Transport (NCTS) is unavailable from Sunday 28-08-2022 14:48. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  19. Scheduled maintenance Mijn Douane

    25-08-2022 -

    Required maintenance on Government systems will be performed from Friday 02-09-2022 17:30 until (expected end-time) Friday 02-09-2022 19:30. As a result the following Dutch Custom mainprocess(es) are unavailable: Mijn Douane You will be informed about...

  20. Outcome ODB-IT Wednesday 10 August

    12-08-2022 -
    Service message
     - 

    On 10 August, in an extra meeting of the ODB-IT, Customs further informed the representatives of the business community about the disruptions of recent weeks.At this point, the systems are working properly. Customs has set...

  21. Import to EU, Export from EU and Storage (AGS) is available (again)

    11-08-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Thursday 11-08-2022 10:43. The process is available again. The emergency procedure is not or no longer applicable

  22. Import to EU, Export from EU and Storage (AGS) availability is limited

    11-08-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Thursday 11-08-2022 08:00. Unable to communicate with NVWA (PD). You are allowed to use the fall-back procedure. However:...

  23. Import to EU, Export from EU and Storage (AGS) availability is limited

    11-08-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Thursday 11-08-2022 07:54. Unable to communicate with NVWA (PD).

  24. Import to EU, Export from EU and Storage (AGS) is available (again)

    10-08-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Wednesday 10-08-2022 21:45. The investigation has been completed.

  25. Import to EU, Export from EU and Storage (AGS) availability is under investigation

    10-08-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is under investigation from Wednesday 10-08-2022 21:15. Signals about a possible disruption have been received.