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  1. Entry of goods to the EU (Single Window) is unavailable

    02-08-2022 -

    The process Entry of goods to the EU (Single Window) is unavailable from Tuesday 02-08-2022 10:03. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. This is an update...

  2. Import to EU, Export from EU and Storage (AGS) is available (again)

    02-08-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Tuesday 02-08-2022 16:01. The process is available again. The emergency procedure is not or no longer applicable

  3. Mijn Douane is unavailable

    02-08-2022 -

    The process Mijn Douane is unavailable from Tuesday 02-08-2022 16:00. On Tuesday, August 2, there will be maintenance on Mijn Douane, between 4 and 6 p.m. In that case, you cannot submit an excise and...

  4. Scheduled maintenance Mijn Douane

    02-08-2022 -

    Required maintenance on Government systems will be performed from Tuesday 02-08-2022 16:00 until (expected end-time) Tuesday 02-08-2022 18:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Mijn Douane On Tuesday, August 2, there...

  5. Entry of goods to the EU (Single Window) is unavailable

    02-08-2022 -

    The process Entry of goods to the EU (Single Window) is unavailable from Tuesday 02-08-2022 10:03. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  6. Exit from the EU (Single Window) is unavailable

    02-08-2022 -

    The process Exit from the EU (Single Window) is unavailable from Tuesday 02-08-2022 10:03. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the...

  7. Import to EU, Export from EU and Storage (AGS) is unavailable

    02-08-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 02-08-2022 07:48. UPDATE: Unfortunately, there are still problems with AGS. Apologies for the inconvenience. You are allowed to use the...

  8. Entry of goods to the EU (Single Window) is unavailable

    02-08-2022 -

    The process Entry of goods to the EU (Single Window) is unavailable from Tuesday 02-08-2022 10:03. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  9. Exit from the EU (Single Window) is unavailable

    02-08-2022 -

    The process Exit from the EU (Single Window) is unavailable from Tuesday 02-08-2022 10:03. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the...

  10. Information about the malfunction NCTS (02.08)

    02-08-2022 -
    Service message
     - 

    The problems surrounding the NCTS outage have now been solved. If you have submitted a declaration between 02:30am and 08:35am on which you have not received a return message, you may submit a new declaration....

  11. Transport (NCTS) is available (again)

    02-08-2022 -

    The process Transport (NCTS) is available (again) from Tuesday 02-08-2022 08:42. The disruption has been resolved. We apologise for any inconvenience. The emergency procedure is not or no longer applicable

  12. Import to EU, Export from EU and Storage (AGS) is unavailable

    02-08-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 02-08-2022 07:48. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed...

  13. Exit from the EU (Single Window) availability is limited

    02-08-2022 -

    The availability of the process Exit from the EU (Single Window) is limited from Tuesday 02-08-2022 07:56. Currently there is a partial disruption in the messaging system. It is possible that you will not receive...

  14. Entry of goods to the EU (Single Window) availability is limited

    02-08-2022 -

    The availability of the process Entry of goods to the EU (Single Window) is limited from Tuesday 02-08-2022 07:56. Currently there is a partial disruption in the messaging system. It is possible that you will...

  15. Transport (NCTS) availability is limited

    02-08-2022 -

    The availability of the process Transport (NCTS) is limited from Tuesday 02-08-2022 03:49. Currently there is a partial disruption in the messaging system. It is possible that you will not receive any return messages. We...

  16. Import to EU, Export from EU and Storage (AGS) availability is limited

    02-08-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Tuesday 02-08-2022 07:46. Currently there is a partial disruption in the messaging system. It is possible that you...

  17. Transport (NCTS) is unavailable

    02-08-2022 -

    The process Transport (NCTS) is unavailable from Tuesday 02-08-2022 03:47. Due to a malfunction, no messages will be returned at this time. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However:...

  18. Transport (NCTS) availability is under investigation

    02-08-2022 -

    The availability of the process Transport (NCTS) is under investigation from Tuesday 02-08-2022 03:25. Signals about a possible disruption have been received.

  19. Mijn Douane is available (again)

    01-08-2022 -

    The process Mijn Douane is available (again) from Monday 01-08-2022 16:25. The process is available again.

  20. Mijn Douane is unavailable

    01-08-2022 -

    The process Mijn Douane is unavailable from Monday 01-08-2022 10:28. Due to technical issues, this process is currently unavailable. Sorry for the inconvenience.

  21. Import to EU, Export from EU and Storage (AGS) is available (again)

    30-07-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Saturday 30-07-2022 14:17. Maintenance has been completed. The emergency procedure is not or no longer applicable

  22. Exit from the EU (Single Window) is available (again)

    30-07-2022 -

    The process Exit from the EU (Single Window) is available (again) from Saturday 30-07-2022 14:14. Maintenance has been completed. The emergency procedure is not or no longer applicable

  23. Ship stores is available (again)

    30-07-2022 -

    The process Ship stores is available (again) from Saturday 30-07-2022 14:14. Maintenance has been completed. The emergency procedure is not or no longer applicable

  24. Entry of goods to the EU (ICS2) is available (again)

    30-07-2022 -

    The process Entry of goods to the EU (ICS2) is available (again) from Saturday 30-07-2022 14:14. Maintenance has been completed. The emergency procedure is not or no longer applicable

  25. Entry of goods to the EU (Single Window) is available (again)

    30-07-2022 -

    The process Entry of goods to the EU (Single Window) is available (again) from Saturday 30-07-2022 14:14. Maintenance has been completed. The emergency procedure is not or no longer applicable