Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

6828 results

  • Keyword

  • Message types

  • Service Messages

  • Disruptions and maintenance

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Consulting Tariff information is unavailable

    15-01-2022 -

    The process Consulting Tariff information is unavailable from Saturday 15-01-2022 08:00.

  2. Import to EU, Export from EU and Storage (AGS) is unavailable

    15-01-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Saturday 15-01-2022 08:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance....

  3. Customs E-Commerce (Deco) is available (again)

    14-01-2022 -

    The process Customs E-Commerce (Deco) is available (again) from Friday 14-01-2022 12:41. The process is available again.

  4. Customs E-Commerce (Deco) is unavailable

    14-01-2022 -

    The process Customs E-Commerce (Deco) is unavailable from Friday 14-01-2022 11:25. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  5. Import to EU, Export from EU and Storage (AGS) is available (again)

    14-01-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Friday 14-01-2022 10:24. The process is available again.

  6. Import to EU, Export from EU and Storage (AGS) is unavailable

    14-01-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Friday 14-01-2022 10:08. Due to a malfunction, no messages will be returned at this time. Apologies for the inconvenience.

  7. Scan in Rotterdam is available (again)

    13-01-2022 -

    The process Scan in Rotterdam is available (again) from Thursday 13-01-2022 11:05. The process is available again. The scan on the DELTA container terminal APMTR, APMT2 and ECT is available again. You can no longer...

  8. Scan in Rotterdam availability is limited

    13-01-2022 -

    The availability of the process Scan in Rotterdam is limited from Thursday 13-01-2022 08:47. The scan at the DELTA container terminal APMTR and ECT is temporarily unavailable. The replacement scan is the HICO scan located...

  9. Request Binding Tariff Information (BTI) is available (again)

    12-01-2022 -

    The process Request Binding Tariff Information (BTI) is available (again) from Wednesday 12-01-2022 08:00. The process is available again.

  10. Request Binding Tariff Information (BTI) is unavailable

    11-01-2022 -

    The process Request Binding Tariff Information (BTI) is unavailable from Tuesday 11-01-2022 19:00. Scheduled maintenance from the European Commission: Tuesday 11 January from 7:00 pm to Wednesday 12 January 2:00 am.

  11. Scheduled maintenance Request Binding Tariff Information (BTI)

    10-01-2022 -

    Required maintenance on Government systems will be performed from Tuesday 11-01-2022 19:00 until (expected end-time) Wednesday 12-01-2022 02:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Request Binding Tariff Information (BTI) Scheduled maintenance...

  12. Scheduled maintenance Mijn Douane

    05-01-2022 -

    Required maintenance on Government systems will be performed from Saturday 15-01-2022 08:00 until (expected end-time) Saturday 15-01-2022 18:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Mijn Douane Due to maintenance on Saturday...

  13. Scheduled maintenance Customs E-Commerce (Deco)

    05-01-2022 -

    Required maintenance on Government systems will be performed from Saturday 15-01-2022 08:00 until (expected end-time) Saturday 15-01-2022 18:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Customs E-Commerce (Deco) Scheduled maintenance: You can...

  14. Scheduled maintenance Consulting Tariff information

    05-01-2022 -

    Required maintenance on Government systems will be performed from Saturday 15-01-2022 08:00 until (expected end-time) Saturday 15-01-2022 18:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Consulting Tariff information You will be informed...

  15. Scheduled maintenance Import to EU, Export from EU and Storage (AGS)

    05-01-2022 -

    Required maintenance on Government systems will be performed from Saturday 15-01-2022 08:00 until (expected end-time) Saturday 15-01-2022 18:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Import to EU, Export from EU and...

  16. Import to EU, Export from EU and Storage (AGS) is available (again)

    31-12-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Friday 31-12-2021 14:46. The process is available again. The emergency procedure is not or no longer applicable

  17. Import to EU, Export from EU and Storage (AGS) availability is limited

    30-12-2021 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Thursday 30-12-2021 15:44. Unable to communicate with NVWA (PD). You are allowed to use the fall-back procedure. However:...

  18. Import to EU, Export from EU and Storage (AGS) availability is limited

    30-12-2021 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Thursday 30-12-2021 15:43. Unable to communicate with NVWA (PD).

  19. Download Tariff information is available (again)

    28-12-2021 -

    The process Download Tariff information is available (again) from Tuesday 28-12-2021 12:25. The process is available again.

  20. Download Tariff information availability is limited

    28-12-2021 -

    The availability of the process Download Tariff information is limited from Tuesday 28-12-2021 08:44. Due to technical issues, no incremental download Rate of December 27, 2021 is available. (https://download.belastingdienst.nl/douane_sw/tariff/download_files.xml) Other incrementals and the full download...

  21. Scan in Rotterdam is available (again)

    27-12-2021 -

    The process Scan in Rotterdam is available (again) from Monday 27-12-2021 08:19. The process is available again. =The scan on the container terminal APMT2 is available again. You can no longer use the emergency procedure...

  22. Import to EU, Export from EU and Storage (AGS) is available (again)

    23-12-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Thursday 23-12-2021 10:23. The disruption has been resolved.

  23. Import to EU, Export from EU and Storage (AGS) availability is limited

    23-12-2021 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Thursday 23-12-2021 08:28. Unable to communicate with NVWA (PD). You can use the emergency procedure if you do...

  24. Mijn Douane is available (again)

    22-12-2021 -

    The process Mijn Douane is available (again) from Wednesday 22-12-2021 11:50. The process is available again.

  25. Import to EU, Export from EU and Storage (AGS) is available (again)

    21-12-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Tuesday 21-12-2021 15:42. The process is available again.