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  • Type of information

  • Disruptions and maintenance

Reminder: National Customs Helpdesk (NHD) closed on May 5th

03-05-2021 -

The tax authorities will be closed on Wednesday the 5th of May. The National Customs Helpdesk is also closed on these day and can only be reached for priority 1 malfunctions in one of the...

Scheduled maintenance Import to EU, Export from EU and Storage (AGS)

03-05-2021 -

Required maintenance on Government systems will be performed from Tuesday 11-05-2021 12:00 until (expected end-time) Tuesday 11-05-2021 13:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Import to EU, Export from EU and...

Scheduled maintenance Reporting persons on board (Single Window – PAX)

03-05-2021 -

Required maintenance on Government systems will be performed from Sunday 09-05-2021 08:00 until (expected end-time) Sunday 09-05-2021 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Reporting persons on board (Single Window –...

Scheduled maintenance SPOC SafeSeaNet reports (Single Window)

03-05-2021 -

Required maintenance on Government systems will be performed from Sunday 09-05-2021 08:00 until (expected end-time) Sunday 09-05-2021 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: SPOC SafeSeaNet reports (Single Window) Scheduled maintenance:...

Import to EU, Export from EU and Storage (AGS) is available (again)

29-04-2021 -

The process Import to EU, Export from EU and Storage (AGS) is available (again) from Thursday 29-04-2021 23:26. Maintenance has been completed. The emergency procedure is not or no longer applicable

Import to EU, Export from EU and Storage (AGS) is unavailable

29-04-2021 -

The process Import to EU, Export from EU and Storage (AGS) is unavailable from Thursday 29-04-2021 20:00. Due to emergency maintenance, there will be no AGS message traffic from 20:00 to “expected end time” 00:00....

Import to EU, Export from EU and Storage (AGS) is available (again)

29-04-2021 -

The process Import to EU, Export from EU and Storage (AGS) is available (again) from Thursday 29-04-2021 13:44. The process is available again. The emergency procedure is not or no longer applicable

Import to EU, Export from EU and Storage (AGS) is unavailable

29-04-2021 -

The process Import to EU, Export from EU and Storage (AGS) is unavailable from Thursday 29-04-2021 12:00. The planned maintenance is unfortunately delayed. Expected end time is now 2 p.m. You are allowed to use...

Import to EU, Export from EU and Storage (AGS) is unavailable

29-04-2021 -

The process Import to EU, Export from EU and Storage (AGS) is unavailable from Thursday 29-04-2021 12:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance....

Scheduled maintenance Import to EU, Export from EU and Storage (AGS)

26-04-2021 -

Required maintenance on Government systems will be performed from Thursday 29-04-2021 20:00 until (expected end-time) Thursday 29-04-2021 00:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Import to EU, Export from EU and...

Transport (NCTS) is available (again)

25-04-2021 -

The process Transport (NCTS) is available (again) from Sunday 25-04-2021 12:01. The process is available again. The disruption has been resolved.

Transport (NCTS) availability is under investigation

25-04-2021 -

The availability of the process Transport (NCTS) is under investigation from Sunday 25-04-2021 11:25. Signals about a possible disruption have been received. For declarations that have not yet been released, you can contact the declaration...

Transport (NCTS) availability is under investigation

25-04-2021 -

The availability of the process Transport (NCTS) is under investigation from Sunday 25-04-2021 11:21. Signals about a possible disruption have been received.

National Customs Helpdesk (NHD) closed on the 27th of April and May 5th

23-04-2021 -

The tax authorities will be closed on Tuesday the 27th of April and Wednesday the 5th of May. The National Customs Helpdesk is also closed on these days and can only be reached for priority...

Scheduled maintenance Ship stores

22-04-2021 -

Required maintenance on Government systems will be performed from Sunday 09-05-2021 08:00 until (expected end-time) Sunday 09-05-2021 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Ship stores Scheduled maintenance: You can deliver...

Scheduled maintenance Transport of excisable goods (EMCS)

22-04-2021 -

Required maintenance on Government systems will be performed from Sunday 09-05-2021 08:00 until (expected end-time) Sunday 09-05-2021 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Transport of excisable goods (EMCS) Scheduled maintenance:...

Scheduled maintenance Transport (NCTS)

22-04-2021 -

Required maintenance on Government systems will be performed from Sunday 09-05-2021 08:00 until (expected end-time) Sunday 09-05-2021 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Transport (NCTS) Scheduled maintenance: You can deliver...

Scheduled maintenance Import to EU, Export from EU and Storage (AGS)

22-04-2021 -

Required maintenance on Government systems will be performed from Sunday 09-05-2021 08:00 until (expected end-time) Sunday 09-05-2021 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Import to EU, Export from EU and...

Scheduled maintenance Entry of goods to the EU (Single Window), Exit from the EU (Single Window)

22-04-2021 -

Required maintenance on Government systems will be performed from Sunday 09-05-2021 08:00 until (expected end-time) Sunday 09-05-2021 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Entry of goods to the EU (Single...

SPOC SafeSeaNet reports (Single Window) is available (again)

21-04-2021 -

The process SPOC SafeSeaNet reports (Single Window) is available (again) from Wednesday 21-04-2021 12:16. Maintenance has been completed.

Import to EU, Export from EU and Storage (AGS) is available (again)

21-04-2021 -

The process Import to EU, Export from EU and Storage (AGS) is available (again) from Wednesday 21-04-2021 12:16. Maintenance has been completed. The emergency procedure is not or no longer applicable

SPOC SafeSeaNet reports (Single Window) is unavailable

21-04-2021 -

The process SPOC SafeSeaNet reports (Single Window) is unavailable from Wednesday 21-04-2021 10:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the...

SPOC SafeSeaNet reports (Single Window) is unavailable

21-04-2021 -

The process SPOC SafeSeaNet reports (Single Window) is unavailable from Tuesday 20-04-2021 09:41. Scheduled maintenance has started. You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion...

Import to EU, Export from EU and Storage (AGS) availability is limited

21-04-2021 -

The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Tuesday 20-04-2021 16:30. Unable to communicate with CDIU. You are allowed to use the fall-back procedure. However: it...

Import to EU, Export from EU and Storage (AGS) availability is limited

21-04-2021 -

The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Wednesday 21-04-2021 08:13. Unable to communicate with CDIU.