Go directly to content Go directly to filters Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

8043 results

  • Keyword

  • Message types

  • Service Messages

  • Disruptions and maintenance

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Customs E-Commerce (Deco) is unavailable

    07-06-2022 -

    The process Customs E-Commerce (Deco) is unavailable from Tuesday 07-06-2022 12:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance, the...

  2. Import to EU, Export from EU and Storage (AGS) is unavailable

    07-06-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 07-06-2022 12:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance....

  3. Customs E-Commerce (Deco) is available (again)

    03-06-2022 -

    The process Customs E-Commerce (Deco) is available (again) from Friday 03-06-2022 14:32. The process is available again.

  4. Import to EU, Export from EU and Storage (AGS) is available (again)

    03-06-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Friday 03-06-2022 14:32. The process is available again. The emergency procedure is not or no longer applicable

  5. Consulting Tariff information is available (again)

    03-06-2022 -

    The process Consulting Tariff information is available (again) from Friday 03-06-2022 14:32. The process is available again.

  6. Import to EU, Export from EU and Storage (AGS) is unavailable

    03-06-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Friday 03-06-2022 09:56. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed...

  7. Import to EU, Export from EU and Storage (AGS) is unavailable

    03-06-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Friday 03-06-2022 10:46. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed...

  8. Transport (NCTS) is available (again)

    03-06-2022 -

    The process Transport (NCTS) is available (again) from Friday 03-06-2022 10:36. The process is available again. At the moment, a solution is still being worked on for the declarations that were submitted between 11:15 and...

  9. Consulting Tariff information is unavailable

    03-06-2022 -

    The process Consulting Tariff information is unavailable from Friday 03-06-2022 10:16. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  10. Customs E-Commerce (Deco) is unavailable

    03-06-2022 -

    The process Customs E-Commerce (Deco) is unavailable from Friday 03-06-2022 10:16. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  11. Import to EU, Export from EU and Storage (AGS) is unavailable

    03-06-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Friday 03-06-2022 09:59. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  12. Import to EU, Export from EU and Storage (AGS) availability is limited

    03-06-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Friday 03-06-2022 09:56. Delay of 30 min Currently there is a delay in receiving the return messages of...

  13. Import to EU, Export from EU and Storage (AGS) availability is under investigation

    03-06-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is under investigation from Friday 03-06-2022 09:51. Signals about a possible disruption have been received.

  14. Transport of excisable goods (EMCS) is available (again)

    03-06-2022 -

    The process Transport of excisable goods (EMCS) is available (again) from Friday 03-06-2022 07:31. The process is available again.

  15. Import to EU, Export from EU and Storage (AGS) is available (again)

    03-06-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Friday 03-06-2022 07:23. The backlog in processing the messages has been cleared. Messages can be delivered as usual again. The...

  16. Ship stores is available (again)

    02-06-2022 -

    The process Ship stores is available (again) from Thursday 02-06-2022 22:21. The process is available again. The emergency procedure is not or no longer applicable

  17. Entry of goods to the EU (ICS2) is available (again)

    02-06-2022 -

    The process Entry of goods to the EU (ICS2) is available (again) from Thursday 02-06-2022 22:21. The process is available again. The emergency procedure is not or no longer applicable

  18. Exit from the EU (Single Window) is available (again)

    02-06-2022 -

    The process Exit from the EU (Single Window) is available (again) from Thursday 02-06-2022 22:21. The process is available again. The emergency procedure is not or no longer applicable

  19. Entry of goods to the EU (Single Window) is available (again)

    02-06-2022 -

    The process Entry of goods to the EU (Single Window) is available (again) from Thursday 02-06-2022 22:21. The process is available again. The emergency procedure is not or no longer applicable

  20. Request Authorized Economic Operator (AEO) is available (again)

    02-06-2022 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Thursday 02-06-2022 21:00. The process is available again.

  21. Request Authorized Economic Operator (AEO) is unavailable

    02-06-2022 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Thursday 02-06-2022 20:00. Start Date/Time unavailability: 02/06/2022 20:00 CET End Date/Time unavailability: 02/06/2022 21:00 CET

  22. Transport (NCTS) availability is limited

    02-06-2022 -

    The availability of the process Transport (NCTS) is limited from Thursday 02-06-2022 15:39. Currently there is a partial disruption in the messaging system. It is possible that you will not receive any return messages. We...

  23. Exit from the EU (Single Window) is unavailable

    02-06-2022 -

    The process Exit from the EU (Single Window) is unavailable from Thursday 02-06-2022 12:58. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the...

  24. Ship stores is unavailable

    02-06-2022 -

    The process Ship stores is unavailable from Thursday 02-06-2022 12:58. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  25. Entry of goods to the EU (Single Window) is unavailable

    02-06-2022 -

    The process Entry of goods to the EU (Single Window) is unavailable from Thursday 02-06-2022 12:58. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...