Go directly to filters
Go directly to content
Go directly to footer
6273 results
Request Binding Tariff Information (BTI) is available (again)
The process Request Binding Tariff Information (BTI) is available (again) from Friday 01-01-2021 15:05. The process is available again.
EU Customs Trader Portal is available (again)
The process EU Customs Trader Portal is available (again) from Friday 01-01-2021 15:05. The process is available again.
EU Trader Portal is available (again)
The process EU Trader Portal is available (again) from Friday 01-01-2021 15:05. The process is available again.
Transport (NCTS) is available (again)
The process Transport (NCTS) is available (again) from Tuesday 29-12-2020 15:46. The disruption has been resolved. We apologise for any inconvenience. The following still applies: Due to a malfunction, a number of messages have not...
UPDATE: Malfunctions of multiple systems, applications and (external) websites
UPDATE:Tonight at 20:00 there will be maintenance on the network of the tax authorities. This causes a short interruption in Customs’ messaging (max 10 min). This maintenance is due to the problems that have occurred...
Transport (NCTS) availability is limited
The availability of the process Transport (NCTS) is limited from Tuesday 29-12-2020 14:09. UPDATE: Due to a malfunction, a number of messages have not been received by us. Do you not (yet) have a response...
Transport (NCTS) availability is limited
The availability of the process Transport (NCTS) is limited from Tuesday 29-12-2020 13:03. Currently there is a partial disruption in the messaging system. It is possible that you will not receive any return messages. We...
Transport (NCTS) availability is limited
The availability of the process Transport (NCTS) is limited from Tuesday 29-12-2020 12:58. Currently there is a partial disruption in the messaging system. It is possible that you will not receive any return messages. We...
Transport (NCTS) is available (again)
The process Transport (NCTS) is available (again) from Tuesday 29-12-2020 12:36. The process is available again. The emergency procedure is not or no longer applicable
Transport (NCTS) is unavailable
The process Transport (NCTS) is unavailable from Tuesday 29-12-2020 11:31. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it...
Malfunctions of multiple systems, applications and (external) websites
At the moment there are many reports of various malfunctions. Customs is also affected by this. The Customs systems and this website (nh.douane.nl) are currently not working stable.As a result, the National Customs Helpdesk is...
Transport (NCTS) is available (again)
The process Transport (NCTS) is available (again) from Tuesday 29-12-2020 09:57. The disruption has been resolved. We apologise for any inconvenience. The emergency procedure is not or no longer applicable
Import to EU, Export from EU and Storage (AGS) is available (again)
The process Import to EU, Export from EU and Storage (AGS) is available (again) from Tuesday 29-12-2020 09:30. The disruption has been resolved. The backlog in processing the messages will be made up. We apologise...
Transport (NCTS) is unavailable
The process Transport (NCTS) is unavailable from Tuesday 29-12-2020 09:28. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it...
Import to EU, Export from EU and Storage (AGS) availability is under investigation
The availability of the process Import to EU, Export from EU and Storage (AGS) is under investigation from Tuesday 29-12-2020 08:39. Signals about a possible disruption have been received.
Transport (NCTS) availability is under investigation
The availability of the process Transport (NCTS) is under investigation from Tuesday 29-12-2020 08:38. Signals about a possible disruption have been received.
EU Customs Trader Portal is unavailable
The process EU Customs Trader Portal is unavailable from Monday 28-12-2020 18:00. Maintenance systems
Information document is unavailable
The process Information document is unavailable from Monday 28-12-2020 18:00. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. Maintenance systems
Request Authorized Economic Operator (AEO) is unavailable
The process Request Authorized Economic Operator (AEO) is unavailable from Monday 28-12-2020 18:00. Maintenance systems
Customs Decision Management System (CDMS) is unavailable
The process Customs Decision Management System (CDMS) is unavailable from Monday 28-12-2020 18:00. Maintenance systems
EU Trader Portal is unavailable
The process EU Trader Portal is unavailable from Monday 28-12-2020 18:00. Maintenance systems
Request Binding Tariff Information (BTI) is unavailable
The process Request Binding Tariff Information (BTI) is unavailable from Monday 28-12-2020 18:00. Maintenance systems
Scan in Rotterdam is available (again)
The process Scan in Rotterdam is available (again) from Thursday 24-12-2020 12:28. The process is available again. The scan at the container terminal Euromax (EMX) is available again. You can no longer use the emergency...
Transport (NCTS) is available (again)
The process Transport (NCTS) is available (again) from Thursday 24-12-2020 08:32. The process is available again.
Transport (NCTS) availability is under investigation
The availability of the process Transport (NCTS) is under investigation from Thursday 24-12-2020 08:16. Signals about a possible disruption have been received.