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  1. Information about the malfunction NCTS (02.08)

    02-08-2022 -
    Service message
     - 

    The problems surrounding the NCTS outage have now been solved. If you have submitted a declaration between 02:30am and 08:35am on which you have not received a return message, you may submit a new declaration....

  2. Transport (NCTS) is available (again)

    02-08-2022 -

    The process Transport (NCTS) is available (again) from Tuesday 02-08-2022 08:42. The disruption has been resolved. We apologise for any inconvenience. The emergency procedure is not or no longer applicable

  3. Import to EU, Export from EU and Storage (AGS) is unavailable

    02-08-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 02-08-2022 07:48. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed...

  4. Exit from the EU (Single Window) availability is limited

    02-08-2022 -

    The availability of the process Exit from the EU (Single Window) is limited from Tuesday 02-08-2022 07:56. Currently there is a partial disruption in the messaging system. It is possible that you will not receive...

  5. Entry of goods to the EU (Single Window) availability is limited

    02-08-2022 -

    The availability of the process Entry of goods to the EU (Single Window) is limited from Tuesday 02-08-2022 07:56. Currently there is a partial disruption in the messaging system. It is possible that you will...

  6. Transport (NCTS) availability is limited

    02-08-2022 -

    The availability of the process Transport (NCTS) is limited from Tuesday 02-08-2022 03:49. Currently there is a partial disruption in the messaging system. It is possible that you will not receive any return messages. We...

  7. Import to EU, Export from EU and Storage (AGS) availability is limited

    02-08-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Tuesday 02-08-2022 07:46. Currently there is a partial disruption in the messaging system. It is possible that you...

  8. Transport (NCTS) is unavailable

    02-08-2022 -

    The process Transport (NCTS) is unavailable from Tuesday 02-08-2022 03:47. Due to a malfunction, no messages will be returned at this time. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However:...

  9. Transport (NCTS) availability is under investigation

    02-08-2022 -

    The availability of the process Transport (NCTS) is under investigation from Tuesday 02-08-2022 03:25. Signals about a possible disruption have been received.

  10. Mijn Douane is available (again)

    01-08-2022 -

    The process Mijn Douane is available (again) from Monday 01-08-2022 16:25. The process is available again.

  11. Mijn Douane is unavailable

    01-08-2022 -

    The process Mijn Douane is unavailable from Monday 01-08-2022 10:28. Due to technical issues, this process is currently unavailable. Sorry for the inconvenience.

  12. Import to EU, Export from EU and Storage (AGS) is available (again)

    30-07-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Saturday 30-07-2022 14:17. Maintenance has been completed. The emergency procedure is not or no longer applicable

  13. Entry of goods to the EU (ICS2) is available (again)

    30-07-2022 -

    The process Entry of goods to the EU (ICS2) is available (again) from Saturday 30-07-2022 14:14. Maintenance has been completed. The emergency procedure is not or no longer applicable

  14. Exit from the EU (Single Window) is available (again)

    30-07-2022 -

    The process Exit from the EU (Single Window) is available (again) from Saturday 30-07-2022 14:14. Maintenance has been completed. The emergency procedure is not or no longer applicable

  15. Ship stores is available (again)

    30-07-2022 -

    The process Ship stores is available (again) from Saturday 30-07-2022 14:14. Maintenance has been completed. The emergency procedure is not or no longer applicable

  16. Entry of goods to the EU (Single Window) is available (again)

    30-07-2022 -

    The process Entry of goods to the EU (Single Window) is available (again) from Saturday 30-07-2022 14:14. Maintenance has been completed. The emergency procedure is not or no longer applicable

  17. Customs E-Commerce (Deco) is available (again)

    30-07-2022 -

    The process Customs E-Commerce (Deco) is available (again) from Saturday 30-07-2022 14:10. Maintenance has been completed.

  18. (UPDATE) Scheduled maintenance Entry of goods to the EU (ICS2)

    30-07-2022 -

    Unfortunately we are running out of maintenance. Expected end time is now 2pm. Previous message: ----------------------- The availability of the process Entry of goods to the EU (ICS2) is limited from Saturday 30-07-2022 08:00. Unavailable...

  19. (UPDATE) Scheduled maintenance Ship stores

    30-07-2022 -

    Unfortunately we are running out of maintenance. Expected end time is now 2pm. Previous message: ----------------------- The process Ship stores is unavailable from Saturday 30-07-2022 08:00. Scheduled maintenance: You can deliver messages as usual, these...

  20. (UPDATE) Scheduled maintenance Entry of goods to the EU (Single Window), Exit from the EU (Single Window)

    30-07-2022 -

    Unfortunately we are running out of maintenance. Expected end time is now 2pm. Previous message: ----------------------- The process Exit from the EU (Single Window) is unavailable from Saturday 30-07-2022 08:00. Scheduled maintenance: You can deliver...

  21. (UPDATE) Scheduled maintenance Customs E-Commerce (Deco)

    30-07-2022 -

    Unfortunately we are running out of maintenance. Expected end time is now 2pm. Previous message: ----------------------- The process Customs E-Commerce (Deco) is unavailable from Saturday 30-07-2022 08:00. Scheduled maintenance: You can deliver messages as usual,...

  22. (UPDATE) Scheduled maintenance Import to EU, Export from EU and Storage (AGS)

    30-07-2022 -

    Unfortunately we are running out of maintenance. Expected end time is now 2pm. Previous message: ----------------------- The process Import to EU, Export from EU and Storage (AGS) is unavailable from Saturday 30-07-2022 08:00. Scheduled maintenance:...

  23. Customs E-Commerce (Deco) is unavailable

    30-07-2022 -

    The process Customs E-Commerce (Deco) is unavailable from Saturday 30-07-2022 08:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance, the...

  24. Ship stores is unavailable

    30-07-2022 -

    The process Ship stores is unavailable from Saturday 30-07-2022 08:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance, the messages...

  25. Entry of goods to the EU (ICS2) availability is limited

    30-07-2022 -

    The availability of the process Entry of goods to the EU (ICS2) is limited from Saturday 30-07-2022 08:00. Unavailable only applies to the Presentation Notification (PNI) message. The ENS filling messages that are submitted via...