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  1. Scheduled maintenance Customs E-Commerce (Deco)

    27-07-2021 -

    Required maintenance on Government systems will be performed from Thursday 29-07-2021 10:00 until (expected end-time) Thursday 29-07-2021 11:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Customs E-Commerce (Deco) Due to emergency maintenance,...

  2. Information document (INF) is available (again)

    24-07-2021 -

    The process Information document (INF) is available (again) from Saturday 24-07-2021 12:00. The process is available again.

  3. Registered Exporter (REX) is available (again)

    24-07-2021 -

    The process Registered Exporter (REX) is available (again) from Saturday 24-07-2021 12:00. The process is available again.

  4. Request Binding Tariff Information (BTI) is available (again)

    24-07-2021 -

    The process Request Binding Tariff Information (BTI) is available (again) from Saturday 24-07-2021 12:00. The process is available again.

  5. Request Authorized Economic Operator (AEO) is available (again)

    24-07-2021 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Saturday 24-07-2021 12:00. The process is available again.

  6. EU Customs Trader Portal is available (again)

    24-07-2021 -

    The process EU Customs Trader Portal is available (again) from Saturday 24-07-2021 12:00. The process is available again.

  7. Request Authorized Economic Operator (AEO) is unavailable

    24-07-2021 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Saturday 24-07-2021 07:30. Maintenance Start Date/Time unavailability: 24/07/2021 07:30 CET End Date/Time unavailability: 24/07/2021 12:00 CET

  8. Information document (INF) is unavailable

    24-07-2021 -

    The process Information document (INF) is unavailable from Saturday 24-07-2021 07:30. Maintenance Start Date/Time unavailability: 24/07/2021 07:30 CET End Date/Time unavailability: 24/07/2021 12:00 CET

  9. Registered Exporter (REX) is unavailable

    24-07-2021 -

    The process Registered Exporter (REX) is unavailable from Saturday 24-07-2021 07:30. Maintenance Start Date/Time unavailability: 24/07/2021 07:30 CET End Date/Time unavailability: 24/07/2021 12:00 CET

  10. Request Binding Tariff Information (BTI) is unavailable

    24-07-2021 -

    The process Request Binding Tariff Information (BTI) is unavailable from Saturday 24-07-2021 07:30. Maintenance Start Date/Time unavailability: 24/07/2021 07:30 CET End Date/Time unavailability: 24/07/2021 12:00 CET

  11. EU Customs Trader Portal is unavailable

    24-07-2021 -

    The process EU Customs Trader Portal is unavailable from Saturday 24-07-2021 07:30. Maintenance Start Date/Time unavailability: 24/07/2021 07:30 CET End Date/Time unavailability: 24/07/2021 12:00 CET

  12. NHD: Reachable by phone again

    23-07-2021 -
    Service message

  13. Customs Decision Management System (CDMS) is available (again)

    22-07-2021 -

    The process Customs Decision Management System (CDMS) is available (again) from Thursday 22-07-2021 22:00. The process is available again.

  14. EU Trader Portal is available (again)

    22-07-2021 -

    The process EU Trader Portal is available (again) from Thursday 22-07-2021 22:00. The process is available again.

  15. Customs E-Commerce (Deco) is available (again)

    22-07-2021 -

    The process Customs E-Commerce (Deco) is available (again) from Thursday 22-07-2021 20:15. The process is available again.

  16. EU Trader Portal is unavailable

    22-07-2021 -

    The process EU Trader Portal is unavailable from Thursday 22-07-2021 19:00. system maintenance Start Date/Time unavailability: 22/07/2021 19:00:00 CET End Date/Time unavailability: 22/07/2021 22:00:00 CET

  17. Customs Decision Management System (CDMS) is unavailable

    22-07-2021 -

    The process Customs Decision Management System (CDMS) is unavailable from Thursday 22-07-2021 19:00. system maintenance Start Date/Time unavailability: 22/07/2021 19:00:00 CET End Date/Time unavailability: 22/07/2021 22:00:00 CET

  18. Customs E-Commerce (Deco) is unavailable

    22-07-2021 -

    The process Customs E-Commerce (Deco) is unavailable from Thursday 22-07-2021 17:35. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  19. Scan in Rotterdam availability is limited

    22-07-2021 -

    The availability of the process Scan in Rotterdam is limited from Thursday 22-07-2021 13:24. The scan on the container terminal RWG is temporarily unavailable. The replacement scan is the HICO scan located at Bosphorusstraat 5,...

  20. Scan in Rotterdam is available (again)

    22-07-2021 -

    The process Scan in Rotterdam is available (again) from Thursday 22-07-2021 13:09. The process is available again. The Relocatable scan (RELO) located at Reeweg 31, Rotterdam is available again. You can no longer use the...

  21. NHD: Not available by phone

    22-07-2021 -
    Service message
     - 

    At the moment, the National Helpdesk Customs cannot be reached by telephone due to a technical malfunction.Do you have an urgent question? Then our advice is to email this to: nhd.apeldoorn@douane.nl. We are working on...

  22. Transport (NCTS) is available (again)

    22-07-2021 -

    The process Transport (NCTS) is available (again) from Thursday 22-07-2021 08:59. The process is available again. The emergency procedure is not or no longer applicable

  23. Transport (NCTS) is unavailable

    22-07-2021 -

    The process Transport (NCTS) is unavailable from Thursday 22-07-2021 07:38. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  24. Scan in Rotterdam availability is limited

    21-07-2021 -

    The availability of the process Scan in Rotterdam is limited from Wednesday 21-07-2021 11:25. The Relocatable scan (RELO) located at Reeweg 31, Rotterdam is temporarily unavailable. The replacement scan is the HICO scan located at...

  25. Scan in Rotterdam availability is limited

    21-07-2021 -

    The availability of the process Scan in Rotterdam is limited from Wednesday 21-07-2021 11:25. The Relocatable scan (RELO) located at Reeweg 31 Rotterdam  AND container terminal RWG are temporarily unavailable. The replacement scan is the...