Go directly to content Go directly to filters Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

8236 results

  • Keyword

  • Message types

  • Service Messages

  • Disruptions and maintenance

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Import to EU, Export from EU and Storage (AGS) availability is under investigation

    04-05-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is under investigation from Wednesday 04-05-2022 08:31. Signals about a possible disruption have been received.

  2. Request Binding Tariff Information (BTI) is available (again)

    03-05-2022 -

    The process Request Binding Tariff Information (BTI) is available (again) from Tuesday 03-05-2022 22:05. The process is available again.

  3. Request Authorized Economic Operator (AEO) is available (again)

    03-05-2022 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Tuesday 03-05-2022 22:05. The process is available again.

  4. Information document (INF) is available (again)

    03-05-2022 -

    The process Information document (INF) is available (again) from Tuesday 03-05-2022 22:05. The process is available again.

  5. Registered Exporter (REX) is available (again)

    03-05-2022 -

    The process Registered Exporter (REX) is available (again) from Tuesday 03-05-2022 22:05. The process is available again.

  6. Customs Decision Management System (CDMS) is available (again)

    03-05-2022 -

    The process Customs Decision Management System (CDMS) is available (again) from Tuesday 03-05-2022 22:05. The process is available again.

  7. EU Customs Trader Portal is available (again)

    03-05-2022 -

    The process EU Customs Trader Portal is available (again) from Tuesday 03-05-2022 22:05. The process is available again.

  8. Request Authorized Economic Operator (AEO) is unavailable

    03-05-2022 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Tuesday 03-05-2022 18:55. Reason for unavailability: New Application release - version 4.1.1.0 (CM68692)

  9. Information document (INF) is unavailable

    03-05-2022 -

    The process Information document (INF) is unavailable from Tuesday 03-05-2022 18:55. Reason for unavailability: New Application release - version 4.1.1.0 (CM68692)

  10. Registered Exporter (REX) is unavailable

    03-05-2022 -

    The process Registered Exporter (REX) is unavailable from Tuesday 03-05-2022 18:55. Reason for unavailability: New Application release - version 4.1.1.0 (CM68692)

  11. EU Customs Trader Portal is unavailable

    03-05-2022 -

    The process EU Customs Trader Portal is unavailable from Tuesday 03-05-2022 18:55. Reason for unavailability: New Application release - version 4.1.1.0 (CM68692)

  12. Request Binding Tariff Information (BTI) is unavailable

    03-05-2022 -

    The process Request Binding Tariff Information (BTI) is unavailable from Tuesday 03-05-2022 18:55. Reason for unavailability: New Application release - version 4.1.1.0 (CM68692)

  13. Customs Decision Management System (CDMS) is unavailable

    03-05-2022 -

    The process Customs Decision Management System (CDMS) is unavailable from Tuesday 03-05-2022 18:55. Reason for unavailability: New Application release - version 4.1.1.0 (CM68692)

  14. Scan in Rotterdam is available (again)

    28-04-2022 -

    The process Scan in Rotterdam is available (again) from Thursday 28-04-2022 10:21. The process is available again. The scan on the DELTA container terminal APMTR and ECT is available again. You can no longer use...

  15. Scan in Rotterdam availability is limited

    28-04-2022 -

    The availability of the process Scan in Rotterdam is limited from Thursday 28-04-2022 09:08. The scan on the DELTA container terminal APMTR and ECT is temporarily unavailable. The replacement scan is the HICO scan located...

  16. Mijn Douane is available (again)

    26-04-2022 -

    The process Mijn Douane is available (again) from Tuesday 26-04-2022 17:11. Maintenance has been completed.

  17. Mijn Douane availability is limited

    26-04-2022 -

    The availability of the process Mijn Douane is limited from Tuesday 26-04-2022 16:30. Due to maintenance on Tuesday 26 April between 4.30 pm and 5 pm, not all information is visible when you file a...

  18. Website 'From AGS to DMS' updated and supplemented

    26-04-2022 -
    Service message
     - 

    The website 'From AGS to DMS' has been updated and supplemented with new information important to companies that will soon be migrating to the Customs Declaration Management System (DMS). Details including the dates of the...

  19. Import to EU, Export from EU and Storage (AGS) is available (again)

    25-04-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Monday 25-04-2022 20:37. The process is available again.

  20. Import to EU, Export from EU and Storage (AGS) availability is limited

    25-04-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Monday 25-04-2022 16:04. Unable to communicate with NVWA (PD). We have not yet received a return message for...

  21. Scheduled maintenance Mijn Douane

    25-04-2022 -

    Required maintenance on Government systems will be performed from Tuesday 26-04-2022 16:30 until (expected end-time) Tuesday 26-04-2022 17:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Mijn Douane Due to maintenance on Tuesday...

  22. The NHD will be closed on Wednesday 27 April and Thursday 5 May

    25-04-2022 -
    Service message
     - 

    The Tax and Customs Administration will be closed on Wednesday 27 April and Thursday 5 May. The National Customs Helpdesk is also closed these days and can only be reached for priority 1 disruptions in...

  23. Request Binding Tariff Information (BTI) is available (again)

    21-04-2022 -

    The process Request Binding Tariff Information (BTI) is available (again) from Thursday 21-04-2022 21:30. The process is available again.

  24. Request Binding Tariff Information (BTI) is unavailable

    21-04-2022 -

    The process Request Binding Tariff Information (BTI) is unavailable from Thursday 21-04-2022 17:30. Reason for unavailability: New Application release - version 4.4.2.0 (CM68347)

  25. Scheduled maintenance Request Binding Tariff Information (BTI)

    21-04-2022 -

    Required maintenance on Government systems will be performed from Thursday 21-04-2022 17:30 until (expected end-time) Thursday 21-04-2022 17:26. As a result the following Dutch Custom mainprocess(es) are unavailable: Request Binding Tariff Information (BTI) Reason for...