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8249 results

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  1. Ozone-depleting substances (ODS) is available (again)

    18-12-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Thursday 18-12-2025 20:34.The process is available again. The emergency procedure is not or no longer applicable

  2. Ozone-depleting substances (ODS) is unavailable

    18-12-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Thursday 18-12-2025 20:24.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  3. Opening hours around Christmas and New Year's Eve

    18-12-2025 -

    The opening hours of the National IT Helpdesk are as follows: We will be happy to answer your questions by phone or email on the next working day(s).

  4. Scheduled maintenance Request Authorized Economic Operator (AEO), Request Binding Tariff Information (BTI), Entry of goods to the EU (ICS2), EU Customs Trader Portal, EU Trader Portal, Registered Exporter (REX), Reporting persons on board (Single Window – PAX), ICS2 Shared Trader Interface / Portal (STI-STP), Information document (INF), Proof of Union Status (PoUS)

    17-12-2025 -

    Required maintenance on Government systems will be performed from Saturday 20-12-2025 10:00 until (expected end-time) Saturday 20-12-2025 12:00.As a result the following Dutch Custom mainprocess(es) are limited unavailable: Maintenance on the Entry into the EU...

  5. Scheduled maintenance Request Authorized Economic Operator (AEO)

    17-12-2025 -

    Required maintenance on Government systems will be performed from Saturday 20-12-2025 10:00 until (expected end-time) Saturday 20-12-2025 12:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: The system is unavailable. Apologies for...

  6. Ozone-depleting substances (ODS) is available (again)

    16-12-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Tuesday 16-12-2025 18:20.The process is available again. The emergency procedure is not or no longer applicable

  7. Ozone-depleting substances (ODS) is unavailable

    16-12-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Tuesday 16-12-2025 18:15.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  8. Exit from the EU (Single Window) is available (again)

    16-12-2025 -

    The process Exit from the EU (Single Window) is available (again) from Tuesday 16-12-2025 17:22.The process is available again. The emergency procedure is not or no longer applicable

  9. Exit from the EU (Single Window) availability is limited

    16-12-2025 -

    The availability of the process Exit from the EU (Single Window) is limited from Tuesday 16-12-2025 14:40. At the moment, there are problems with the processing of AAX and MFX messages. A solution is being...

  10. Ozone-depleting substances (ODS) is available (again)

    16-12-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Tuesday 16-12-2025 14:17.The process is available again. The emergency procedure is not or no longer applicable

  11. Ozone-depleting substances (ODS) is unavailable

    16-12-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Tuesday 16-12-2025 14:16.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  12. Exit from the EU (Single Window) availability is limited

    16-12-2025 -

    The availability of the process Exit from the EU (Single Window) is limited from Tuesday 16-12-2025 10:59. At the moment, there are problems with the processing of AAX and MFX messages. A solution is being...

  13. Download Tariff information is unavailable

    16-12-2025 -

    The process Download Tariff information is unavailable from Tuesday 16-12-2025 09:17.Download of Tariff information is not available due to a malfunction in Brussels. A solution is being worked on.

  14. Transport (NCTS phase 5) is available (again)

    13-12-2025 -

    The process Transport (NCTS phase 5) is available (again) from Saturday 13-12-2025 13:44.Maintenance has been completed. The emergency procedure is not or no longer applicable

  15. Import to EU, Export from EU and Storage (DMS) is available (again)

    13-12-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Saturday 13-12-2025 10:59.Maintenance has been completed. The emergency procedure is not or no longer applicable

  16. Import to EU, Export from EU and Storage (AGS) is available (again)

    13-12-2025 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Saturday 13-12-2025 10:59.Maintenance has been completed. The emergency procedure is not or no longer applicable

  17. Ship stores (Single Window) is available (again)

    13-12-2025 -

    The process Ship stores (Single Window) is available (again) from Saturday 13-12-2025 10:59.Maintenance has been completed. The emergency procedure is not or no longer applicable

  18. Customs E-Commerce (Deco) is available (again)

    13-12-2025 -

    The process Customs E-Commerce (Deco) is available (again) from Saturday 13-12-2025 10:58.Maintenance has been completed. The emergency procedure is not or no longer applicable

  19. Ship stores (Single Window) is unavailable

    13-12-2025 -

    The process Ship stores (Single Window) is unavailable from Saturday 13-12-2025 10:00.Scheduled maintenance has started. You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the...

  20. Transport (NCTS phase 5) is unavailable

    13-12-2025 -

    The process Transport (NCTS phase 5) is unavailable from Saturday 13-12-2025 10:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the...

  21. Transport of excisable goods (EMCS) is available (again)

    13-12-2025 -

    The process Transport of excisable goods (EMCS) is available (again) from Saturday 13-12-2025 09:30.Maintenance has been completed. The emergency procedure is not or no longer applicable

  22. Import to EU, Export from EU and Storage (AGS) is unavailable

    13-12-2025 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Saturday 13-12-2025 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After...

  23. Customs E-Commerce (Deco) is unavailable

    13-12-2025 -

    The process Customs E-Commerce (Deco) is unavailable from Saturday 13-12-2025 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages...

  24. Import to EU, Export from EU and Storage (DMS) is unavailable

    13-12-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Saturday 13-12-2025 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After...

  25. Transport of excisable goods (EMCS) is unavailable

    13-12-2025 -

    The process Transport of excisable goods (EMCS) is unavailable from Saturday 13-12-2025 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance...