Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

Service messages

  1. DMS Confirmation of Exit (IE599) Fixed

    19-10-2023 -

    Service message
     - 

    The problems with not receiving a Confirmation of Exit (IE599) in DMS have been resolved. A recovery action has been initiated to be able to send the missing messages. If you have not received a...

    Category

  2. Disruption AGS Resolved

    18-10-2023 -

    Service message
     - 

    The problem regarding the disrupton in AGS has been found and fixed. We are working to clear the backlogs. We see that the new declarations are running smoothly in AGS. If you have not received...

    Category

  3. (Update) Availability NHD standby

    15-10-2023 -

    Service message
     - 

    The problems with the telephony are solved.

    Category

  4. Availability NHD standby

    15-10-2023 -

    Service message
     - 

    There are problems with the telephony due to maintenance. If you leave your telephone number, the picket worker will not receive a message. We are working on a solution. The messages regarding the phone numbers...

    Category

  5. Known error with Finnish EORI numbers in DMS has been resolved

    13-10-2023 -

    Service message
     - 

    The problem with error messages on Finnish EORI numbers in DMS has been resolved. You can submit these declarations again in DMS. We apologize for the inconvenience.

    Category

  6. Known error Finnish EORI numbers in DMS

    13-10-2023 -

    Service message
     - 

    When you submit a declaration in DMS with a Finnish EORI number, it may be rejected due to a known error. A solution is being worked on. You can submit these declarations via AGS.

    Category

  7. Urgent payment disruption resolved

    10-10-2023 -

    Service message
     - 

    The delivery problem between our banker and Customs has been resolved. This means that the (urgent) payments are being received by us again. You can use our payment services again. Once again our apologies for...

    Category

  8. Disruption urgent payments

    09-10-2023 -

    Service message
     - 

    To a delivery disruption between our banker and customer, no urgent payments are currently being deliverd to customs. Payments with the correct reference number on the regular bank account number are currently being processed. We...

    Category

  9. Error in IE432 Presentation Notification (GPR) DMS217AA

    03-10-2023 -

    Service message
     - 

    It is possible that you will receive a DMS217AA error message when submitting a GPR message for an Advance Declaration. This is a known error. You can submit a request for inactivation (IE414) for the...

    Category

  10. (Update) Website for software suppliers is accessible again

    03-10-2023 -

    Service message
     - 

    The problems on nhdouane.nl have been resolved. The website is available again. We apologize for the inconvenience.

    Category