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05-03-2026 -
The disruption affecting the sending of Proviand messages has now been resolved. CoE messages (Confirmation of Exit) are being sent correctly again, and the system is functioning as expected.
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News
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Proviand message disruption (resolved)
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Disruption Proviand messages
05-03-2026 -
At this moment, there is a disruption affecting the sending of Proviand messages. No CoE messages (Confirmation of Exit) are being sent. We are working hard to resolve this issue as quickly as possible. Our...
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ICS2 - Disruption processing ENS Filing 28‑02‑2026
02-03-2026 -
Last Saturday (28‑02‑2026, 10:45–13:36 CET), a malfunction occurred in the STI, which affected the processing of ENS Filing messages (ICS). During the incident, ENS Filing messages were incorrectly rejected with error code 12: ‘codelist violation’....
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Login issues at Mijn Douane under investigation
02-03-2026 -
The problem preventing users from logging into the Mijn Douane portal is currently being investigated. Apologies for the inconvenience.
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Update: message traffic resumed
28-01-2026 -
Due to the previously reported disruption this morning, message traffic for several processes was disrupted. Message traffic is now running again and the disruption has been resolved. Please consult our availability page for the current...
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Update: national helpdesk reachable, message traffic disrupted.
28-01-2026 -
Due to the previously reported disruption this morning, message traffic for several processes has been disrupted. At present, there is a disruption in message traffic for the following flows: DMS, DVA, Deco, and SW. Messages...
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National IT Helpdesk unreachable
28-01-2026 -
Due to a disruption of unknown cause, messaging with the Dutch customs is currently unavailable and the National IT Helpdesk is unreachable. We are currently working on a solution. We will provide an update as...
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Definitive anti-dumping duties on fused alumina from China
21-01-2026 -
On 16 January 2026, Commission Implementing Regulation (EU) 2026/114 was published. Effective from 17 January 2026, this regulation imposes a definitive anti-dumping duty on imports of fused alumina originating from the People’s Republic of China....
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Update: Processing of declarations under scheme 61 10 temporarily disrupted in DMS
19-01-2026 -
The previously reported incident in which declarations with certain suspension schemes remained stuck in the status “received” was fully resolved this past weekend. The issue was caused by an external integration system outside of DMS,...
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Opening hours around Christmas and New Year's Eve
18-12-2025 -
The opening hours of the National IT Helpdesk are as follows: We will be happy to answer your questions by phone or email on the next working day(s).
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