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18-12-2025 -
The opening hours of the National IT Helpdesk are as follows: We will be happy to answer your questions by phone or email on the next working day(s).
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News
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Opening hours around Christmas and New Year's Eve
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Logging in via DigiD authorization currently not possible
09-12-2025 -
At the moment, it is not possible to log in via a DigiD authorization in the Mijn Douane portal. We apologize for the inconvenience.
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Safeguard measures concerning ferro‑alloying elements
21-11-2025 -
On 18 November 2025, Implementing Regulation (EU) 2025/2351 was published, introducing safeguard measures concerning the import of certain ferro‑alloying elements. Tariff quotas have been opened for the relevant products. Once these tariff quotas are exhausted,...
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Security changes for the HTG MSA interface - UPDATE
13-11-2025 -
Dutch Customs is continuously working on keeping the Trade & Transport Gateway (HTG) secure. This usually happens “behind the scenes”, invisible to HTG users. In the near future, changes will be made to the security...
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Unprocessed application for EORI numbers via web form.
07-11-2025 -
We have noticed that there was a period during which the web forms submitted were not processed correctly. As a result, the applications did not reach the administrators and therefore cannot be processed. This concerns...
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Temporary emergency procedure for foreign security in NCTS declarations (update)
04-11-2025 -
If you use foreign security in your departure declaration and you do not receive a return message from us, you can use the emergency departure procedure. We are working on a solution and apologise for...
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Availability of Rate Lists
29-10-2025 -
Currently, the rates retrieved from the Financial Times are not yet visible for November on kennisbank.douane.nl. The cause is a disruption at the Financial Times, which has prevented us from fully updating the November rates....
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Update: Processing of declarations under regulation 61 10 temporarily disrupted in DMS
09-10-2025 -
This message is an update to the previously published service notice regarding regulation 61 10. It has now become clear that the issue is not caused by regulation 61 10 itself, but occurs with certain...
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Update: Disruption to phone and email services
07-10-2025 -
The technical issue has been resolved. We are once again reachable by both email and phone.
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Important Notice: Telephone Fraud (Spoofing)
06-10-2025 -
We are receiving reports that spoofing (a scammer impersonating a trusted source via phone) is taking place today in the name of Customs. This means you may receive frequent calls, but these are not actually...
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