Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

6816 results in disruptions and maintenance

  • Keyword

  • Category

  • Process

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. (UPDATE) Scheduled maintenance Mijn Douane

    11-11-2021 -

    Due to maintenance on Saturday 20 November not all information is visible between 08:00 and 12:00 when you submit excise and consumption tax returns. You can file a declaration during the maintenance, but you must...

  2. (UPDATE) Scheduled maintenance Mijn Douane

    11-11-2021 -

    Previous message: -----------------------

  3. Scheduled maintenance Mijn Douane

    11-11-2021 -

    Required maintenance on Government systems will be performed from Saturday 20-11-2021 08:00 until (expected end-time) Saturday 20-11-2021 15:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Mijn Douane Scheduled maintenance: You can deliver...

  4. Import to EU, Export from EU and Storage (AGS) is available (again)

    09-11-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Tuesday 09-11-2021 17:34. The process is available again. The emergency procedure is not or no longer applicable

  5. Consulting Tariff information is available (again)

    09-11-2021 -

    The process Consulting Tariff information is available (again) from Tuesday 09-11-2021 17:22. The process is available again.

  6. Consulting Tariff information is unavailable

    09-11-2021 -

    The process Consulting Tariff information is unavailable from Tuesday 09-11-2021 16:37. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  7. Mijn Douane is available (again)

    09-11-2021 -

    The process Mijn Douane is available (again) from Tuesday 09-11-2021 16:29. Maintenance has been completed.

  8. Mijn Douane availability is limited

    09-11-2021 -

    The availability of the process Mijn Douane is limited from Tuesday 09-11-2021 16:00. Due to maintenance on Tuesday 9 November, not all information is visible when you file a declaration of excise and consumption tax...

  9. Import to EU, Export from EU and Storage (AGS) is unavailable

    09-11-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 09-11-2021 14:51. Due to a malfunction, no messages will be returned at this time. Apologies for the inconvenience. You are...

  10. Scheduled maintenance Mijn Douane

    09-11-2021 -

    Required maintenance on Government systems will be performed from Friday 12-11-2021 17:30 until (expected end-time) Friday 12-11-2021 18:30. As a result the following Dutch Custom mainprocess(es) are unavailable: Mijn Douane Due to maintenance on Tuesday...

  11. Scheduled maintenance Mijn Douane

    09-11-2021 -

    Required maintenance on Government systems will be performed from Tuesday 09-11-2021 16:00 until (expected end-time) Tuesday 09-11-2021 18:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Mijn Douane Due to maintenance on Tuesday...

  12. Customs E-Commerce (Deco) is available (again)

    04-11-2021 -

    The process Customs E-Commerce (Deco) is available (again) from Thursday 04-11-2021 16:48. The process is available again.

  13. Consulting Tariff information is available (again)

    04-11-2021 -

    The process Consulting Tariff information is available (again) from Thursday 04-11-2021 16:48. The process is available again.

  14. Import to EU, Export from EU and Storage (AGS) is available (again)

    04-11-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Thursday 04-11-2021 16:48. The process is available again. The emergency procedure is not or no longer applicable

  15. Customs E-Commerce (Deco) is unavailable

    04-11-2021 -

    The process Customs E-Commerce (Deco) is unavailable from Thursday 04-11-2021 15:00. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  16. Consulting Tariff information is unavailable

    04-11-2021 -

    The process Consulting Tariff information is unavailable from Thursday 04-11-2021 15:00. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  17. Import to EU, Export from EU and Storage (AGS) is unavailable

    04-11-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Thursday 04-11-2021 14:59. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed...

  18. Import to EU, Export from EU and Storage (AGS) is unavailable

    04-11-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Thursday 04-11-2021 14:48. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  19. Import to EU, Export from EU and Storage (AGS) availability is under investigation

    04-11-2021 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is under investigation from Thursday 04-11-2021 14:38. Signals about a possible disruption have been received.

  20. Import to EU, Export from EU and Storage (AGS) is available (again)

    04-11-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Thursday 04-11-2021 11:43. The backlog in processing the messages has been cleared. Messages can be delivered as usual again.

  21. Scan in Rotterdam is available (again)

    04-11-2021 -

    The process Scan in Rotterdam is available (again) from Thursday 04-11-2021 11:34. The process is available again.

  22. Import to EU, Export from EU and Storage (AGS) is available (again)

    04-11-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Thursday 04-11-2021 10:54. The disruption has been resolved. The backlog in processing the messages will be made up. We apologise...

  23. Customs E-Commerce (Deco) is available (again)

    04-11-2021 -

    The process Customs E-Commerce (Deco) is available (again) from Thursday 04-11-2021 10:49. The process is available again.

  24. Consulting Tariff information is available (again)

    04-11-2021 -

    The process Consulting Tariff information is available (again) from Thursday 04-11-2021 10:48. The process is available again.

  25. Import to EU, Export from EU and Storage (AGS) is unavailable

    04-11-2021 -

    *Update* The process Import to EU, Export from EU and Storage (AGS) is unavailable from Thursday 04-11-2021 08:02. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are...