Recovery action: malfunction NCTS 05-08-2024

Publication date 07-08-2024, 8:52

As reported yesterday, a solution has been found for the missing messages from the returns submitted on Aug. 5 between 10:30 am. and 1 pm.

Right now the return messages are being created and sent manually. Because this has to be done manually unfortunately this is going to take time, we are doing our best to make this happen as soon as possible. We understand the urgency.

Requests to resend by email or phone will not be processed. The actions below still apply:

• You can use the emergency departure procedure (NCTS). Click here to go to the emergency procedure. You do not have to contact the Customs office for this.
• Another option is to cancel the declaration.
• For the destination declarations you may already unload the goods. We are in the process of creating and sending the IE043. As soon as you receive it you will be able to file an unloading report.

Apologies for the inconvenience.