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Reminder NHD closed on 26 and 27 Mai

25-05-2022 - Reminder: The National Customs Helpdesk is closed on Ascension Day 26 May and Friday 27 May. This also means that no (urgent) payments or guarantees will be processed by Customs on Ascension Day…
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Malfunction NCTS 16-5-2022

17-05-2022 - Due to the malfunction in NCTS from yesterday 16-05-2022, you may still miss messages. These messages are currently being relisted. We ask you to wait for this and not to inquire by telephone or…
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Day after Ascension

12-05-2022 - he National Customs Helpdesk will be closed on Ascension Day (May 26) and Friday May 27. This also means that no (urgent) payments or guarantees will be processed by Customs on Ascension Day and 27…
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Action following AGS malfunction on May 4th

04-05-2022 - The malfunction in AGS of this morning, 04 May, has been resolved and most of the messages have been resubmitted by us for processing. Did you submit a declaration this morning, during the outage,…
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The NHD will be closed on Wednesday 27 April and Thursday 5 May

25-04-2022 - The Tax and Customs Administration will be closed on Wednesday 27 April and Thursday 5 May. The National Customs Helpdesk is also closed these days and can only be reached for priority 1 disruptions…
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Thursday 21 April the NHD closed from 12:00 pm

11-04-2022 - In connection with the celebration of 425 years of Customs, the National Customs Helpdesk will be closed on Thursday 21 April at 12:00 pm. We can only be reached by telephone on this day for priority…
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Action requested in response to the malfunction in AGS (01.02.2022)

01-02-2022 - Today, 01.02.2022, there has been a malfunction in AGS. If you have not received a return message on your declaration, which you submitted during this malfunction, we recommend that you send it in…
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Recovery action: Entry and Exit into/ from the EU (Single Window)

31-01-2022 - An investigation has shown that after Customs maintenance on Saturday 29-01-2022, a large number of messages (ENS, NOA, etc) were incorrectly rejected by the Customs System for stating incorrect EORI…
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Change from TLS 1.2 to TLS 1.3 for MSA interface

17-01-2022 - Change from TLS 1.2 to TLS 1.3 for MSA interface. The HTG MSA uses Transport Layer Security (TLS) version 1.2 for communication with declarants. This is also stated in the document “HTG SMTP-MSA…
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AGS import, check on destination country.

16-11-2021 - Starting 1 December, every declaration with the exception of storage is checked for AGS imports to see whether the country of destination has been entered.…
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