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News

  1. ICS2 - Delay in sending Assessment Complete notifications (IE3N03) (resolved)

    02-10-2026 -

    The issues with the Assessment Complete notifications (IE3N03) have been resolved. The IE3N03 messages are once again being sent without delay.

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  2. ICS2 – Delay in Sending Assessment Complete Notifications (IE3N03)

    29-09-2026 -

    A delay has been identified in the sending of “Assessment Complete” (N03) notifications. The issue affects notifications related to Dutch ENS declarations. We are currently working on a structural solution to resolve the issue. We...

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  3. ICS2 - Updated list of stop words

    18-09-2026 -

    There is a new list of stop words that has been published in the CIRCABC library. Click here to access the updated list.

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  4. DECO users will need eHerkenning starting 5 August

    01-07-2026 -

    Starting 5 August, DECO users will need eHerkenning (EH3 or higher) to view the monthly settlement of import duties. Read more on the Dutch Customs website: https://www.douane.nl/en/deco-users-will-need-eherkenning-starting-5-august/

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  5. Update on the disruption of 25‑06‑2026, Article 23 DMS

    29-06-2026 -

    A system malfunction occurred in DMS on the morning of June 25. As a result, the Article 23 allocation mechanism was incorrectly omitted for declarations, even though a valid Article 23 permit was in place....

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  6. Update on the disruption of 25‑06‑2026, Article 23 DMS

    25-06-2026 -

    We are currently assessing how the further processing of the affected declarations should proceed. We are working urgently on a solution and will keep you regularly informed of the situation. We apologise for any inconvenience.

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  7. Reminder: NHD closed at 14:00 on 16 June

    16-06-2026 -

    Due to a teambuilding event, the NHD will be closed today (Tuesday June 16th) from 14:00 onwards. We are only reachable in the event of Priority‑1 disruptions; the telephone menu will indicate in which situations this...

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  8. NHD closed at 14:00 on 16 June

    11-06-2026 -

    Due to a teambuilding event, the NHD will be closed on Tuesday 16 June from 14:00 onwards. We are only reachable in the event of Priority‑1 disruptions; the telephone menu will indicate in which situations...

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  9. Digital Dossier

    01-06-2026 -

    Since 16 May 2026, Dutch Customs has introduced the Digital Dossier. This means that companies submitting their import and export declarations through the Customs Declaration Management System (DMS) must now submit their documents digitally via...

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  10. NHD closed on Monday, 25 May

    22-05-2026 -

    On Monday, 25 May (Pentecost), the NHD will be closed. We are only available for Priority‑1 disruptions; the phone menu will indicate in which cases this applies. Please check nh.douane.nl for the current availability of...

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