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6324 results

  • Type of information

  • Disruptions and maintenance

Entry of goods to the EU (Single Window) is available (again)

19-11-2022 -

The process Entry of goods to the EU (Single Window) is available (again) from Saturday 19-11-2022 12:07. Maintenance has been completed. The emergency procedure is not or no longer applicable

Entry of goods to the EU (ICS2) is available (again)

19-11-2022 -

The process Entry of goods to the EU (ICS2) is available (again) from Saturday 19-11-2022 12:07. Maintenance has been completed. The emergency procedure is not or no longer applicable

Ship stores is unavailable

19-11-2022 -

The process Ship stores is unavailable from Saturday 19-11-2022 08:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance, the messages...

Customs E-Commerce (Deco) is unavailable

19-11-2022 -

The process Customs E-Commerce (Deco) is unavailable from Saturday 19-11-2022 08:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance, the...

Entry of goods to the EU (Single Window) is unavailable

19-11-2022 -

The process Entry of goods to the EU (Single Window) is unavailable from Saturday 19-11-2022 08:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After...

Entry of goods to the EU (ICS2) is unavailable

19-11-2022 -

The process Entry of goods to the EU (ICS2) is unavailable from Saturday 19-11-2022 08:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion...

Exit from the EU (Single Window) is unavailable

19-11-2022 -

The process Exit from the EU (Single Window) is unavailable from Saturday 19-11-2022 08:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of...

Import to EU, Export from EU and Storage (AGS) is unavailable

19-11-2022 -

The process Import to EU, Export from EU and Storage (AGS) is unavailable from Saturday 19-11-2022 08:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance....

Consulting Tariff information is unavailable

19-11-2022 -

The process Consulting Tariff information is unavailable from Saturday 19-11-2022 08:00.

Mijn Douane availability is limited

19-11-2022 -

The availability of the process Mijn Douane is limited from Saturday 19-11-2022 08:00. Due to maintenance on Saturday 19 November, not all information is visible between 8.00 and 16.00 when you file a declaration of...

Transport of excisable goods (EMCS) is available (again)

18-11-2022 -

The process Transport of excisable goods (EMCS) is available (again) from Friday 18-11-2022 11:34. The process is available again. The error that occurred with regard to accepting and canceling EADs in the personal domain has...

Scan in Rotterdam is available (again)

18-11-2022 -

The process Scan in Rotterdam is available (again) from Friday 18-11-2022 10:01. The process is available again.

Scan in Rotterdam availability is limited

18-11-2022 -

The availability of the process Scan in Rotterdam is limited from Friday 18-11-2022 08:01.

AGS: Delay in sending INV, GER and EOG messages.

17-11-2022 -

Due to technical problems in AGS, the messages below will be sent/created later than the original period.  A solution is currently being worked on. Sorry for the inconvenience.

Transport of excisable goods (EMCS) availability is limited

17-11-2022 -

The availability of the process Transport of excisable goods (EMCS) is limited from Friday 11-11-2022 12:00. Unfortunately, in some cases it is still not possible to accept or cancel your EAD in the personal domain...

Update accessibility NHD

17-11-2022 -

The telephony platform is currently working as usual. This also applies to leaving your number outside office hours (standby). More information about contacting the NHD: https://nh.douane.nl/en/contact/

Import to EU, Export from EU and Storage (AGS) is available (again)

15-11-2022 -

The process Import to EU, Export from EU and Storage (AGS) is available (again) from Tuesday 15-11-2022 16:48. The process is available again. The emergency procedure is not or no longer applicable

Import to EU, Export from EU and Storage (AGS) is unavailable

15-11-2022 -

The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 15-11-2022 08:43. The problem has been found and we are currently working on a solution. We will keep you informed...

Customs E-Commerce (Deco) is available (again)

15-11-2022 -

The process Customs E-Commerce (Deco) is available (again) from Tuesday 15-11-2022 11:45. The disruption has been resolved. We apologise for any inconvenience.

Consulting Tariff information is available (again)

15-11-2022 -

The process Consulting Tariff information is available (again) from Tuesday 15-11-2022 11:45. The disruption has been resolved. We apologise for any inconvenience.

Import to EU, Export from EU and Storage (AGS) is unavailable

15-11-2022 -

The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 15-11-2022 08:43. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. The problem is...

Transport of excisable goods (EMCS) availability is limited

15-11-2022 -

The availability of the process Transport of excisable goods (EMCS) is limited from Friday 11-11-2022 12:00. Unfortunately, in some cases it is still not possible to accept or cancel your EAD in the personal domain...

Consulting Tariff information is unavailable

15-11-2022 -

The process Consulting Tariff information is unavailable from Tuesday 15-11-2022 10:39. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

Customs E-Commerce (Deco) is unavailable

15-11-2022 -

The process Customs E-Commerce (Deco) is unavailable from Tuesday 15-11-2022 10:13. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

Import to EU, Export from EU and Storage (AGS) is unavailable

15-11-2022 -

The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 15-11-2022 08:43. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed...