Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

7035 results

  • Keyword

  • Message types

  • Service Messages

  • Disruptions and maintenance

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Request Authorized Economic Operator (AEO) is available (again)

    29-10-2022 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Saturday 29-10-2022 21:00. The process is available again.

  2. Request Authorized Economic Operator (AEO) is unavailable

    29-10-2022 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Saturday 29-10-2022 07:00. Maintenance Start Date/Time unavailability:29/10/2022 07:00 CET End Date/Time unavailability:29/10/2022 21:00 CET

  3. Entry of goods to the EU (ICS2) is available (again)

    27-10-2022 -

    The process Entry of goods to the EU (ICS2) is available (again) from Thursday 27-10-2022 17:53. The process is available again. The emergency procedure is not or no longer applicable

  4. Entry of goods to the EU (ICS2) availability is limited

    27-10-2022 -

    The availability of the process Entry of goods to the EU (ICS2) is limited from Thursday 27-10-2022 13:39. This malfunction only relates to these messages: ☒ Risk assessment of already lodged ENS ☒ Presentation ☒...

  5. Scheduled maintenance Entry of goods to the EU (ICS2)

    27-10-2022 -

    Required maintenance on Government systems will be performed from Monday 07-11-2022 00:01 until (expected end-time) Thursday 27-10-2022 11:21. As a result the following Dutch Custom mainprocess(es) are unavailable: Entry of goods to the EU (ICS2)...

  6. Scheduled maintenance Entry of goods to the EU (ICS2)

    27-10-2022 -

    Required maintenance on Government systems will be performed from Friday 04-11-2022 20:00 until (expected end-time) Sunday 06-11-2022 23:59. As a result the following Dutch Custom mainprocess(es) are unavailable: Entry of goods to the EU (ICS2)...

  7. Entry of goods to the EU (ICS2) is available (again)

    27-10-2022 -

    The process Entry of goods to the EU (ICS2) is available (again) from Thursday 27-10-2022 09:15. The process is available again.

  8. Entry of goods to the EU (ICS2) is unavailable

    27-10-2022 -

    The process Entry of goods to the EU (ICS2) is unavailable from Thursday 27-10-2022 08:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion...

  9. Scheduled maintenance Entry of goods to the EU (ICS2)

    26-10-2022 -

    Required maintenance on Government systems will be performed from Thursday 27-10-2022 08:00 until (expected end-time) Thursday 27-10-2022 09:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Entry of goods to the EU (ICS2)...

  10. Information document (INF) is available (again)

    21-10-2022 -

    The process Information document (INF) is available (again) from Friday 21-10-2022 13:07. The process is available again.

  11. Information document (INF) is available (again)

    21-10-2022 -

    The process Information document (INF) is available (again) from Friday 21-10-2022 13:07. The process is available again.

  12. SPOC SafeSeaNet reports (Single Window) is available (again)

    21-10-2022 -

    The process SPOC SafeSeaNet reports (Single Window) is available (again) from Thursday 20-10-2022 15:37. The backlog in processing the messages has been cleared. Messages can be delivered as usual again.

  13. Scheduled maintenance SPOC SafeSeaNet reports (Single Window)

    21-10-2022 -

    Required maintenance on Government systems will be performed from Friday 21-10-2022 15:37 until (expected end-time) Friday 21-10-2022 07:09. As a result the following Dutch Custom mainprocess(es) are unavailable: SPOC SafeSeaNet reports (Single Window) The backlog...

  14. Mijn Douane is available (again)

    20-10-2022 -

    The process Mijn Douane is available (again) from Thursday 20-10-2022 16:37. The disruption has been resolved. We apologise for any inconvenience.

  15. Mijn Douane is unavailable

    20-10-2022 -

    The process Mijn Douane is unavailable from Thursday 20-10-2022 15:11. My Customs is currently unavailable due to a technical malfunction.

  16. SPOC SafeSeaNet reports (Single Window) is unavailable

    20-10-2022 -

    The process SPOC SafeSeaNet reports (Single Window) is unavailable from Thursday 20-10-2022 10:13. Due to a malfunction, no messages will be returned at this time. Apologies for the inconvenience. The problem is under investigation, unfortunately...

  17. Transport of excisable goods (EMCS) is available (again)

    19-10-2022 -

    The process Transport of excisable goods (EMCS) is available (again) from Wednesday 19-10-2022 15:17. Maintenance has been completed.

  18. (UPDATE) Scheduled maintenance Transport of excisable goods (EMCS)

    19-10-2022 -

    Unfortunately, maintenance for EMCS is still ongoing. Expected end time is now 4pm. Again, apologies for the delay. Previous message: ----------------------- The process Transport of excisable goods (EMCS) is unavailable from Wednesday 19-10-2022 07:00. Unfortunately,...

  19. Transport of excisable goods (EMCS) is unavailable

    19-10-2022 -

    The process Transport of excisable goods (EMCS) is unavailable from Wednesday 19-10-2022 07:00. Unfortunately, maintenance for EMCS is still ongoing. Expected end time is now 2pm.

  20. (UPDATE) Scheduled maintenance Transport of excisable goods (EMCS)

    19-10-2022 -

    Unfortunately, maintenance for EMCS is running out. Expected end time is now 11am. Apologies for this. Previous message: ----------------------- The process Transport of excisable goods (EMCS) is unavailable from Wednesday 19-10-2022 07:00. Scheduled maintenance: You...

  21. Transport of excisable goods (EMCS) is unavailable

    19-10-2022 -

    The process Transport of excisable goods (EMCS) is unavailable from Wednesday 19-10-2022 07:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the...

  22. Scheduled maintenance Transport of excisable goods (EMCS)

    18-10-2022 -

    Required maintenance on Government systems will be performed from Wednesday 19-10-2022 07:00 until (expected end-time) Wednesday 19-10-2022 09:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Transport of excisable goods (EMCS) Scheduled maintenance:...

  23. Customs E-Commerce (Deco) is available (again)

    16-10-2022 -

    The process Customs E-Commerce (Deco) is available (again) from Sunday 16-10-2022 18:18. Maintenance has been completed.

  24. Consulting Tariff information is available (again)

    16-10-2022 -

    The process Consulting Tariff information is available (again) from Sunday 16-10-2022 18:17. Maintenance has been completed.

  25. Import to EU, Export from EU and Storage (AGS) is available (again)

    16-10-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Sunday 16-10-2022 18:14. Maintenance has been completed. The emergency procedure is not or no longer applicable