Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

6759 results

  • Keyword

  • Message types

  • Service Messages

  • Disruptions and maintenance

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Scan in Rotterdam is unavailable

    06-08-2020 -

    The process Scan in Rotterdam is unavailable due to a delay, a disruption or planned maintenance from Thursday 06-08-2020 14:30. The scan on the container terminal RWG is temporarily unavailable. The replacement scan is the...

  2. Solution of the VAT reverse charge

    05-08-2020 -
    Service message
     - 

    Yesterday the 4th of August, between 5:16pm and 5:42pm, there was a disturbance in our system. Did you send in a AGS declaration during this time? And the VAT was wrongly NOT shifted? Then you...

  3. Import to EU, Export from EU and Storage (AGS) is available (again)

    04-08-2020 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Tuesday 04-08-2020 18:51. The process is available again.

  4. Import to EU, Export from EU and Storage (AGS) availability is limited

    04-08-2020 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Tuesday 04-08-2020 18:02. There are problems verifying VAT numbers given in import declarations.

  5. Transport (NCTS) is available (again)

    04-08-2020 -

    The process Transport (NCTS) is available (again) from Tuesday 04-08-2020 10:25. The process is available again. The delay has been solved and the messages are processed normally again. PAY ATTENTION! Do you have a declaration...

  6. Transport (NCTS) availability is limited (30 min delay)

    04-08-2020 -

    The availability of the process Transport (NCTS) is limited from Tuesday 04-08-2020 08:58. Delay on return messages. The estimated delay is 30 minutes. PAY ATTENTION! The indicated delay is an estimate. If the delay increases,...

  7. Transport (NCTS) availability is under investigation

    04-08-2020 -

    The availability of the process Transport (NCTS) is under investigation from Tuesday 04-08-2020 08:28. Delay is being investigated At the moment we are experiencing a delay in processing the messages We are investigating where this...

  8. Transport (NCTS) is available (again)

    04-08-2020 -

    The process Transport (NCTS) is available (again) from Tuesday 04-08-2020 03:35. The process is available again. The emergency procedure is not or no longer applicable

  9. Transport (NCTS) availability is limited (90 min delay)

    04-08-2020 -

    The availability of the process Transport (NCTS) is limited from Tuesday 04-08-2020 02:45. The estimated delay is 90 minutes. You are allowed to use the fall-back procedure. However: it is our advice to use the...

  10. Transport (NCTS) is available (again)

    03-08-2020 -

    The process Transport (NCTS) is available (again) from Monday 03-08-2020 11:53. The delay has been solved. Messages are processed again without delay.

  11. Transport (NCTS) availability is limited (25 min delay)

    03-08-2020 -

    The availability of the process Transport (NCTS) is limited from Monday 03-08-2020 10:03. Delay on return messages The estimated delay is 25 minutes. Pay attention! The estimated delays are only an indication. If the delay...

  12. Import to EU, Export from EU and Storage (AGS) is available (again)

    01-08-2020 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Saturday 01-08-2020 12:15. The problems at the NVWA are solved. The messages are processed again. The emergency procedure no longer...

  13. Import to EU, Export from EU and Storage (AGS) availability is limited

    01-08-2020 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Saturday 01-08-2020 09:44. Unable to communicate with NVWA (PD). You are allowed to use the fall-back procedure. However:...

  14. Scheduled maintenance Import to EU, Export from EU and Storage (AGS)

    29-07-2020 -

    Required maintenance on Government systems will be performed from Tuesday 11-08-2020 12:00 until (expected end-time) Tuesday 11-08-2020 13:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Import to EU, Export from EU and...

  15. Import to EU, Export from EU and Storage (AGS) is available (again)

    28-07-2020 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Tuesday 28-07-2020 12:47. Maintenance has been completed. The emergency procedure is not or no longer applicable

  16. Import to EU, Export from EU and Storage (AGS) availability is limited

    28-07-2020 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Tuesday 28-07-2020 12:00. This concerns maintenance of the Import and Storage processes. Only “Output” messages will be processed...

  17. Transport (NCTS) is available (again)

    27-07-2020 -

    The process Transport (NCTS) is available (again) from Monday 27-07-2020 11:48. The problems are solved. Transport documents to other member states are again normally processed in the Dutch NCTS system. The emergency procedure is no...

  18. UPDATE: Transport (NCTS) availability is limited

    27-07-2020 -

    The availability of the process Transport (NCTS) is limited from Monday 27-07-2020 08:37am. UPDATE: At the moment we are still working hard to find a solution. The situation is still the same. Transport documents to...

  19. NHD is currently difficult to reach

    27-07-2020 -
    Service message
     - 

    UPDATE:The technical problems are solved. The NHD is available again. ------------------------------------------------------------------------------------- At the moment, the National Customs Helpdesk is difficult to reach due to technical problems, both by telephone and by e-mail. This has to...

  20. Transport (NCTS) availability is limited

    27-07-2020 -

    The availability of the process Transport (NCTS) is limited from Monday 27-07-2020 08:29. Currently, transport documents from other Member States are not processed in the Dutch NCTS system. We are investigating whether this problem also...

  21. Transport (NCTS) is available (again)

    26-07-2020 -

    The process Transport (NCTS) is available (again) from Sunday 26-07-2020 17:24. Maintenance has been completed. The emergency procedure is not or no longer applicable

  22. Transport of excisable goods (EMCS) is available (again)

    25-07-2020 -

    The process Transport of excisable goods (EMCS) is available (again) from Saturday 25-07-2020 13:00. The disturbance/delay has been solved.

  23. Import to EU, Export from EU and Storage (AGS) is available (again)

    25-07-2020 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Saturday 25-07-2020 12:50. Maintenance has been completed. The emergency procedure is not or no longer applicable

  24. Exit from the EU (Single Window) is available (again)

    25-07-2020 -

    The process Exit from the EU (Single Window) is available (again) from Saturday 25-07-2020 12:38. Maintenance has been completed. The emergency procedure is not or no longer applicable

  25. Entry of goods to the EU (Single Window) is available (again)

    25-07-2020 -

    The process Entry of goods to the EU (Single Window) is available (again) from Saturday 25-07-2020 12:36. Maintenance has been completed. The emergency procedure is not or no longer applicable