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  1. Transport (NCTS) is unavailable

    17-09-2021 -

    The process Transport (NCTS) is unavailable from Friday 17-09-2021 12:16. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. This outage is still ongoing and we are working hard...

  2. Transport (NCTS) is unavailable

    17-09-2021 -

    The process Transport (NCTS) is unavailable from Friday 17-09-2021 08:56. The Transportation (NCTS) process is not be available Friday, September 17, 2021, 3:00 AM. Due to a malfunction, you are currently not receiving any messages...

  3. Transport (NCTS) is unavailable

    17-09-2021 -

    The process Transport (NCTS) is unavailable from Friday 17-09-2021 03:00. Due to a malfunction, no messages will be returned at this time. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However:...

  4. (UPDATE) Scheduled maintenance Customs E-Commerce (Deco)

    15-09-2021 -

    Customs E-Commerce will not be available on Saturday, September 25 from 8 a.m. to "expected end time" at 12 noon. Previous message: ----------------------- Required maintenance on Government systems will be performed from Saturday 25-09-2021 08:00...

  5. Mijn Douane is available (again)

    15-09-2021 -

    The process Mijn Douane is available (again) from Wednesday 15-09-2021 12:47. The process is available again.

  6. Import to EU, Export from EU and Storage (AGS) is available (again)

    10-09-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Friday 10-09-2021 10:49. The process is available again.

  7. Import to EU, Export from EU and Storage (AGS) availability is limited

    09-09-2021 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Thursday 09-09-2021 16:08. There are currently problems with export declarations, where the following new documents are used: X060...

  8. Import to EU, Export from EU and Storage (AGS) is available (again)

    09-09-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Thursday 09-09-2021 15:44. The process is available again.

  9. Import to EU, Export from EU and Storage (AGS) availability is limited

    09-09-2021 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Thursday 09-09-2021 14:22. There are currently problems with export declarations, using the following new documents: X060 X061 X062...

  10. Export declarations with new dual-use documents are stuck

    09-09-2021 -
    Service message
     - 

    There are currently problems with export declarations, using the following new documents: X060 X061 X062 X063 X064 X065 X066 X067 X068 X070 X071 X072 These declarations are not ongoing at the moment.For the declarations concerned,...

  11. Scheduled maintenance Customs E-Commerce (Deco)

    09-09-2021 -

    Required maintenance on Government systems will be performed from Saturday 25-09-2021 08:00 until (expected end-time) Saturday 25-09-2021 10:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Customs E-Commerce (Deco) Scheduled maintenance: You can...

  12. Scheduled maintenance SPOC SafeSeaNet reports (Single Window)

    09-09-2021 -

    Required maintenance on Government systems will be performed from Saturday 25-09-2021 08:00 until (expected end-time) Saturday 25-09-2021 10:00. As a result the following Dutch Custom mainprocess(es) are unavailable: SPOC SafeSeaNet reports (Single Window) Scheduled maintenance:...

  13. Scheduled maintenance Ship stores

    09-09-2021 -

    Required maintenance on Government systems will be performed from Saturday 25-09-2021 08:00 until (expected end-time) Saturday 25-09-2021 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Ship stores Scheduled maintenance: You can deliver...

  14. Scheduled maintenance Transport of excisable goods (EMCS)

    09-09-2021 -

    Required maintenance on Government systems will be performed from Saturday 25-09-2021 08:00 until (expected end-time) Saturday 25-09-2021 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Transport of excisable goods (EMCS) Scheduled maintenance:...

  15. Scheduled maintenance Exit from the EU (Single Window)

    09-09-2021 -

    Required maintenance on Government systems will be performed from Saturday 25-09-2021 08:00 until (expected end-time) Saturday 25-09-2021 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Exit from the EU (Single Window) Scheduled...

  16. Scheduled maintenance Import to EU, Export from EU and Storage (AGS)

    09-09-2021 -

    Required maintenance on Government systems will be performed from Saturday 25-09-2021 08:00 until (expected end-time) Saturday 25-09-2021 16:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Import to EU, Export from EU and...

  17. Scheduled maintenance Entry of goods to the EU (Single Window)

    09-09-2021 -

    Required maintenance on Government systems will be performed from Saturday 25-09-2021 08:00 until (expected end-time) Saturday 25-09-2021 12:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Entry of goods to the EU (Single...

  18. Scheduled maintenance Trade and Transport Gateway (HTG)

    09-09-2021 -

    Required maintenance on Government systems will be performed from Saturday 25-09-2021 08:00 until (expected end-time) Saturday 25-09-2021 10:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Trade and Transport Gateway (HTG) Scheduled maintenance:...

  19. NHD: Adjusted opening hours as of September 9

    08-09-2021 -
    Service message
     - 

    Due to circumstances, the National Helpdesk Customs has adjusted opening hours from 9 September until further notice. During this period we can be reached by telephone and e-mail from08:00 a.m. to 4:00 p.m.. Sorry for...

  20. My Customs is available (again)

    06-09-2021 -

    The process My Customs is available (again) from Monday 06-09-2021 10:54. The process is available again.

  21. Information document (INF) is available (again)

    04-09-2021 -

    The process Information document (INF) is available (again) from Saturday 04-09-2021 18:00. The process is available again.

  22. Customs Decision Management System (CDMS) is available (again)

    04-09-2021 -

    The process Customs Decision Management System (CDMS) is available (again) from Saturday 04-09-2021 18:00. The process is available again.

  23. EU Customs Trader Portal is available (again)

    04-09-2021 -

    The process EU Customs Trader Portal is available (again) from Saturday 04-09-2021 18:00. The process is available again.

  24. EU Trader Portal is available (again)

    04-09-2021 -

    The process EU Trader Portal is available (again) from Saturday 04-09-2021 18:00. The process is available again.

  25. Information document (INF) is unavailable

    04-09-2021 -

    The process Information document (INF) is unavailable from Saturday 04-09-2021 08:00. Infrastructure Maintenance Start Date/Time unavailability: 04/09/2021 08:00 CET End Date/Time unavailability: 04/09/2021 18:00 CET