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  1. Customs E-Commerce (Deco) is unavailable

    14-07-2021 -

    The process Customs E-Commerce (Deco) is unavailable from Wednesday 14-07-2021 20:00. Due to emergency maintenance, Deco is not available from 8pm to "expected end time" at 10pm. You are allowed to use the fall-back procedure....

  2. Consulting Tariff information is unavailable

    14-07-2021 -

    The process Consulting Tariff information is unavailable from Wednesday 14-07-2021 20:00. Due to emergency maintenance, "Consulting and Download Tariff information" is not available from 8pm to "expected end time" at 10pm. You are allowed to...

  3. Import to EU, Export from EU and Storage (AGS) is unavailable

    14-07-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Wednesday 14-07-2021 20:00. Due to emergency maintenance, AGS is not available from 8pm to "expected end time" at 10pm. You are...

  4. Scan in Rotterdam is available (again)

    14-07-2021 -

    The process Scan in Rotterdam is available (again) from Wednesday 14-07-2021 14:32. The process is available again. The scan on the container terminal Euromax (EMX) is available again. You can no longer use the emergency...

  5. Import to EU, Export from EU and Storage (AGS) is available (again)

    14-07-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Wednesday 14-07-2021 14:14. The process is available again.

  6. Import to EU, Export from EU and Storage (AGS) availability is limited

    14-07-2021 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Wednesday 14-07-2021 11:52. Unable to communicate with CDIU.

  7. Scheduled maintenance Customs E-Commerce (Deco)

    14-07-2021 -

    Required maintenance on Government systems will be performed from Wednesday 14-07-2021 20:00 until (expected end-time) Wednesday 14-07-2021 22:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Customs E-Commerce (Deco) Due to emergency maintenance,...

  8. Scan in Rotterdam availability is limited

    13-07-2021 -

    The availability of the process Scan in Rotterdam is limited from Tuesday 13-07-2021 15:10. The scan on the container terminal RWG & Euromax (EMX) is temporarily unavailable. The replacement scan is the HICO scan located...

  9. Scan in Rotterdam availability is limited

    13-07-2021 -

    The availability of the process Scan in Rotterdam is limited from Tuesday 13-07-2021 13:07. The scan on the container terminal RWG is temporarily unavailable. The replacement scan is the HICO scan located at Bosphorusstraat 5,...

  10. NHD: Adjusted business hours on Wednesday14th July

    12-07-2021 -
    Service message
     - 

    Due to circumstances, the National Helpdesk Customs will have adjusted business hours on Wednesday 14th July.We are open this day from  8 am to 4pm.  We hope to have informed you sufficiently with this.

  11. Scheduled maintenance Consulting Tariff information, Download Tariff information

    12-07-2021 -

    Required maintenance on Government systems will be performed from Wednesday 14-07-2021 20:00 until (expected end-time) Wednesday 14-07-2021 22:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Consulting Tariff information Download Tariff information Due...

  12. Scheduled maintenance Import to EU, Export from EU and Storage (AGS)

    12-07-2021 -

    Required maintenance on Government systems will be performed from Wednesday 14-07-2021 20:00 until (expected end-time) Wednesday 14-07-2021 22:00. As a result the following Dutch Custom mainprocess(es) are unavailable: Import to EU, Export from EU and...

  13. Import to EU, Export from EU and Storage (AGS) is available (again)

    11-07-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Sunday 11-07-2021 21:36. The process is available again. The emergency procedure is not or no longer applicable

  14. Ship stores is available (again)

    11-07-2021 -

    The process Ship stores is available (again) from Sunday 11-07-2021 21:36. The process is available again. The emergency procedure is not or no longer applicable

  15. Exit from the EU (Single Window) is available (again)

    11-07-2021 -

    The process Exit from the EU (Single Window) is available (again) from Sunday 11-07-2021 19:43. The process is available again. The emergency procedure is not or no longer applicable

  16. Entry of goods to the EU (ICS2) is available (again)

    11-07-2021 -

    The process Entry of goods to the EU (ICS2) is available (again) from Sunday 11-07-2021 19:43. The process is available again. The emergency procedure is not or no longer applicable

  17. Entry of goods to the EU (Single Window) is available (again)

    11-07-2021 -

    The process Entry of goods to the EU (Single Window) is available (again) from Sunday 11-07-2021 19:43. The process is available again. The emergency procedure is not or no longer applicable

  18. Ship stores is unavailable

    11-07-2021 -

    The process Ship stores is unavailable from Sunday 11-07-2021 17:40. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  19. Exit from the EU (Single Window) is unavailable

    11-07-2021 -

    The process Exit from the EU (Single Window) is unavailable from Sunday 11-07-2021 17:40. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the...

  20. Entry of goods to the EU (ICS2) is unavailable

    11-07-2021 -

    The process Entry of goods to the EU (ICS2) is unavailable from Sunday 11-07-2021 17:40. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use...

  21. Import to EU, Export from EU and Storage (AGS) is unavailable

    11-07-2021 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Sunday 11-07-2021 17:40. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed...

  22. Entry of goods to the EU (Single Window) is unavailable

    11-07-2021 -

    The process Entry of goods to the EU (Single Window) is unavailable from Sunday 11-07-2021 17:40. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  23. Registered Exporter (REX) is available (again)

    10-07-2021 -

    The process Registered Exporter (REX) is available (again) from Saturday 10-07-2021 16:00. The process is available again.

  24. Information document (INF) is available (again)

    10-07-2021 -

    The process Information document (INF) is available (again) from Saturday 10-07-2021 16:00. The process is available again.

  25. Request Authorized Economic Operator (AEO) is available (again)

    10-07-2021 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Saturday 10-07-2021 16:00. The process is available again.