Search results

The process Ozone-depleting substances (ODS) is available (again) from Wednesday 03-06-2026 15:13.The process is available again. The emergency procedure is not or no longer applicable

The process Ozone-depleting substances (ODS) is unavailable from Wednesday 03-06-2026 15:08.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

Since 16 May 2026, Dutch Customs has introduced the Digital Dossier. This means that companies submitting their import and export declarations through the Customs Declaration Management System (DMS) must now submit their documents digitally via...

The process Ozone-depleting substances (ODS) is available (again) from Thursday 28-05-2026 14:37.The process is available again. The emergency procedure is not or no longer applicable

The process Ozone-depleting substances (ODS) is unavailable from Thursday 28-05-2026 14:32.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

The process Registered Exporter (REX) is available (again) from Wednesday 27-05-2026 23:00.Maintenance has been completed.

The process Request Binding Tariff Information (BTI) is available (again) from Wednesday 27-05-2026 23:00.Maintenance has been completed.

The process Registered Exporter (REX) is unavailable from Wednesday 27-05-2026 17:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

The process Request Binding Tariff Information (BTI) is unavailable from Wednesday 27-05-2026 17:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

Required maintenance on Government systems will be performed from Wednesday 27-05-2026 17:00 until (expected end-time) Wednesday 27-05-2026 23:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: The system is unavailable. Apologies for...

The process Mijn Douane is available (again) from Tuesday 26-05-2026 14:58.The portal is available again. The emergency procedure is not or no longer applicable

The process Scan in Rotterdam is available (again) from Tuesday 26-05-2026 13:06.The process is available again. The scan at the container terminal APMT2 is available again. You can no longer use the emergency procedure that...

The availability of the process Scan in Rotterdam is limited from Tuesday 26-05-2026 11:23. The scan at container terminal APMT2 is currently not available. The replacement scan is still the HICO scan located at Bosporusstraat...

The process Mijn Douane is unavailable from Friday 22-05-2026 18:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will...

On Monday, 25 May (Pentecost), the NHD will be closed. We are only available for Priority‑1 disruptions; the phone menu will indicate in which cases this applies. Please check nh.douane.nl for the current availability of...

The process Mijn Douane is available (again) from Thursday 21-05-2026 21:44.Maintenance has been completed. The emergency procedure is not or no longer applicable

The process Mijn Douane is unavailable from Thursday 21-05-2026 21:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will...

The process Exit from the EU (Single Window) is available (again) from Thursday 21-05-2026 12:05.The process is available again. Due to a technical adjustment, the SW response messages for Uitgaan were, as it turns out,...

The process Ship stores (Single Window) is available (again) from Thursday 21-05-2026 12:04.The process is available again. Due to a technical adjustment, the SW response messages for Providers were, as it turns out, not sent...

The availability of the process Exit from the EU (Single Window) is under investigation from Thursday 21-05-2026 11:22.Signals about a possible disruption have been received.

The availability of the process Ship stores (Single Window) is under investigation from Thursday 21-05-2026 11:22.Signals about a possible disruption have been received.

Required maintenance on Government systems will be performed from Friday 22-05-2026 18:00 until (expected end-time) Friday 22-05-2026 19:30.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

Required maintenance on Government systems will be performed from Thursday 21-05-2026 21:00 until (expected end-time) Thursday 21-05-2026 22:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

The process Import to EU, Export from EU and Storage (DMS) is available (again) from Saturday 16-05-2026 15:56.Maintenance has been completed. The emergency procedure is not or no longer applicable

The process Mijn Douane is available (again) from Saturday 16-05-2026 14:37.The process is available again. The emergency procedure is not or no longer applicable