Go directly to content Go directly to filters Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

Search results

2059 results

  • Keyword

  • Message types

  • Service Messages

  • Disruptions and maintenance

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Entry of goods to the EU (ICS2) is available (again)

    29-04-2026 -

    The process Entry of goods to the EU (ICS2) is available (again) from Wednesday 29-04-2026 20:01.The process is available again.

  2. Entry of goods to the EU (ICS2) availability is limited

    29-04-2026 -

    The availability of the process Entry of goods to the EU (ICS2) is limited from Wednesday 29-04-2026 16:29.Due to a malfunction in the STI system, there are currently problems with the message handling offered via...

  3. Scheduled maintenance Import to EU, Export from EU and Storage (DMS)

    29-04-2026 -

    Required maintenance on Government systems will be performed from Friday 01-05-2026 06:30 until (expected end-time) Friday 01-05-2026 07:30.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  4. Ozone-depleting substances (ODS) is available (again)

    27-04-2026 -

    The process Ozone-depleting substances (ODS) is available (again) from Monday 27-04-2026 18:38.The process is available again. The emergency procedure is not or no longer applicable

  5. Ozone-depleting substances (ODS) is unavailable

    27-04-2026 -

    The process Ozone-depleting substances (ODS) is unavailable from Monday 27-04-2026 18:33.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  6. Ozone-depleting substances (ODS) is available (again)

    22-04-2026 -

    The process Ozone-depleting substances (ODS) is available (again) from Wednesday 22-04-2026 19:41.The process is available again. The emergency procedure is not or no longer applicable

  7. Ozone-depleting substances (ODS) is unavailable

    22-04-2026 -

    The process Ozone-depleting substances (ODS) is unavailable from Wednesday 22-04-2026 19:37.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  8. NHD will have limited phone availability on April 14 between 11:00 a.m. and 1:00 p.m.

    14-04-2026 -

    On Tuesday, April 14, we will have limited phone availability between 11:00 a.m. and 1:00 p.m. due to a nationwide strike called by the labor unions. The strike follows stalled collective bargaining negotiations for civil...

  9. Entry of goods to the EU (ICS2) is available (again)

    13-04-2026 -

    The process Entry of goods to the EU (ICS2) is available (again) from Monday 13-04-2026 19:55.The process is available again.

  10. Entry of goods to the EU (ICS2) availability is limited

    13-04-2026 -

    The availability of the process Entry of goods to the EU (ICS2) is limited from Monday 13-04-2026 10:46. Update 12:30The situation is unchanged. The investigation currently being conducted has been assigned the highest priority. We...

  11. Entry of goods to the EU (ICS2) availability is under investigation

    13-04-2026 -

    The availability of the process Entry of goods to the EU (ICS2) is under investigation from Monday 13-04-2026 10:15.Signals about a possible disruption have been received.

  12. ICS2 Shared Trader Interface / Portal (STI-STP) is available (again)

    12-04-2026 -

    The process ICS2 Shared Trader Interface / Portal (STI-STP) is available (again) from Sunday 12-04-2026 08:33.The process is available again. The emergency procedure is not or no longer applicable

  13. Entry of goods to the EU (ICS2) is available (again)

    12-04-2026 -

    The process Entry of goods to the EU (ICS2) is available (again) from Sunday 12-04-2026 08:33.The process is available again. The emergency procedure is not or no longer applicable

  14. ICS2 Shared Trader Interface / Portal (STI-STP) is unavailable

    11-04-2026 -

    The process ICS2 Shared Trader Interface / Portal (STI-STP) is unavailable from Saturday 11-04-2026 18:30.Due to a malfunction in the CR central system, there are currently problems with the message handling offered via the Shared...

  15. Entry of goods to the EU (ICS2) is unavailable

    11-04-2026 -

    The process Entry of goods to the EU (ICS2) is unavailable from Saturday 11-04-2026 18:30.Due to a malfunction in the CR central system, there are currently problems with the message handling offered via the Shared...

  16. ICS2 Shared Trader Interface / Portal (STI-STP) is available (again)

    11-04-2026 -

    The process ICS2 Shared Trader Interface / Portal (STI-STP) is available (again) from Saturday 11-04-2026 14:29.The process is available again.

  17. Entry of goods to the EU (ICS2) is available (again)

    11-04-2026 -

    The process Entry of goods to the EU (ICS2) is available (again) from Saturday 11-04-2026 14:29.The process is available again.

  18. ICS2 Shared Trader Interface / Portal (STI-STP) availability is under investigation

    11-04-2026 -

    The availability of the process ICS2 Shared Trader Interface / Portal (STI-STP) is under investigation from Saturday 11-04-2026 02:16.Signals about a possible disruption have been received.

  19. Entry of goods to the EU (ICS2) availability is under investigation

    11-04-2026 -

    The availability of the process Entry of goods to the EU (ICS2) is under investigation from Saturday 11-04-2026 02:16.Signals about a possible disruption have been received.

  20. ICS2 - Disruption processing ENS Filing and Invalidation Request messages 30/03 to 02/04.

    03-04-2026 -

    During the period from 30-03-2026 to 02-04-2026, a disruption occurred with the STI-CR, which impacted the processing of ENS Filing & Invalidation Request messages. During the disruption, (update) ENS Filing & Invalidation Request messages were...

  21. Entry of goods to the EU (ICS2) is available (again)

    02-04-2026 -

    The process Entry of goods to the EU (ICS2) is available (again) from Thursday 02-04-2026 11:15.The process is available again.

  22. Ozone-depleting substances (ODS) is available (again)

    01-04-2026 -

    The process Ozone-depleting substances (ODS) is available (again) from Wednesday 01-04-2026 18:32.The process is available again. The emergency procedure is not or no longer applicable

  23. Ozone-depleting substances (ODS) is unavailable

    01-04-2026 -

    The process Ozone-depleting substances (ODS) is unavailable from Wednesday 01-04-2026 18:27.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  24. Import to EU, Export from EU and Storage (DMS) is available (again)

    01-04-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Wednesday 01-04-2026 17:08.The process is available again. The emergency procedure is not or no longer applicable

  25. Import to EU, Export from EU and Storage (DMS) is unavailable

    01-04-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Wednesday 01-04-2026 13:52.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use...