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8380 results

  • Message types

  • Service Messages

  • Disruptions and maintenance

  1. Entry of goods to the EU (ICS2) availability is limited

    28-01-2026 -

    The availability of the process Entry of goods to the EU (ICS2) is limited from Wednesday 28-01-2026 08:46. There are currently problems with the message handling provided to the national system (NES) via the STI-CR....

  2. Transport of excisable goods (EMCS) availability is limited

    28-01-2026 -

    The availability of the process Transport of excisable goods (EMCS) is limited from Wednesday 28-01-2026 08:41. Currently, messages to and from Brussels (other Member States) are not being processed (properly). A solution is being worked...

  3. Transport of excisable goods (EMCS) is available (again)

    28-01-2026 -

    The process Transport of excisable goods (EMCS) is available (again) from Wednesday 28-01-2026 08:15.The process is available again. The emergency procedure is not or no longer applicable

  4. National IT Helpdesk unreachable

    28-01-2026 -

    Due to a disruption of unknown cause, messaging with the Dutch customs is currently unavailable and the National IT Helpdesk is unreachable. We are currently working on a solution. We will provide an update as...

  5. Scheduled maintenance Mijn Douane

    28-01-2026 -

    Required maintenance on Government systems will be performed from Sunday 01-02-2026 08:00 until (expected end-time) Sunday 01-02-2026 09:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  6. Scheduled maintenance Consulting Tariff information

    28-01-2026 -

    Required maintenance on Government systems will be performed from Sunday 01-02-2026 08:00 until (expected end-time) Sunday 01-02-2026 09:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  7. Scheduled maintenance Customs E-Commerce (Deco)

    28-01-2026 -

    Required maintenance on Government systems will be performed from Sunday 01-02-2026 08:00 until (expected end-time) Sunday 01-02-2026 09:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  8. Scheduled maintenance Import to EU, Export from EU and Storage (DMS)

    28-01-2026 -

    Required maintenance on Government systems will be performed from Sunday 01-02-2026 08:00 until (expected end-time) Sunday 01-02-2026 09:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  9. Request Binding Tariff Information (BTI) is available (again)

    28-01-2026 -

    The process Request Binding Tariff Information (BTI) is available (again) from Wednesday 28-01-2026 03:00.Maintenance has been completed.

  10. Exit from the EU (Single Window) is unavailable

    28-01-2026 -

    The process Exit from the EU (Single Window) is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure....

  11. Transport (NCTS phase 5) is unavailable

    28-01-2026 -

    The process Transport (NCTS phase 5) is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  12. Transport of excisable goods (EMCS) is unavailable

    28-01-2026 -

    The process Transport of excisable goods (EMCS) is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However:...

  13. Customs E-Commerce (Deco) is unavailable

    28-01-2026 -

    The process Customs E-Commerce (Deco) is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  14. Import to EU, Export from EU and Storage (DMS) is unavailable

    28-01-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use...

  15. Ship stores (Single Window) is unavailable

    28-01-2026 -

    The process Ship stores (Single Window) is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  16. Entry of goods to the EU (Single Window) is unavailable

    28-01-2026 -

    The process Entry of goods to the EU (Single Window) is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the...

  17. Requesting Guarantee information is unavailable

    28-01-2026 -

    The process Requesting Guarantee information is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  18. Entry of goods to the EU (ICS2) is unavailable

    28-01-2026 -

    The process Entry of goods to the EU (ICS2) is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back...

  19. Requesting VAT Party information is unavailable

    28-01-2026 -

    The process Requesting VAT Party information is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  20. Request Binding Tariff Information (BTI) is unavailable

    27-01-2026 -

    The process Request Binding Tariff Information (BTI) is unavailable from Tuesday 27-01-2026 20:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  21. Information document (INF) is available (again)

    22-01-2026 -

    The process Information document (INF) is available (again) from Thursday 22-01-2026 11:42.The process is available again.

  22. Information document (INF) is unavailable

    22-01-2026 -

    The process Information document (INF) is unavailable from Thursday 22-01-2026 10:12.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  23. Entry of goods to the EU (ICS2) is available (again)

    22-01-2026 -

    The process Entry of goods to the EU (ICS2) is available (again) from Thursday 22-01-2026 10:30.Maintenance has been completed.

  24. Entry of goods to the EU (ICS2) is unavailable

    22-01-2026 -

    The process Entry of goods to the EU (ICS2) is unavailable from Thursday 22-01-2026 10:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience. Maintenance on the Entry into the EU (ICS2) process. From Thursday...

  25. Scheduled maintenance Entry of goods to the EU (ICS2)

    21-01-2026 -

    Required maintenance on Government systems will be performed from Thursday 22-01-2026 10:00 until (expected end-time) Thursday 22-01-2026 10:30.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: The system is unavailable. Apologies for...