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6810 results

  • Message types

  • Service Messages

  • Disruptions and maintenance

  1. Transport of excisable goods (EMCS) availability is limited

    06-09-2024 -

    The availability of the process Transport of excisable goods (EMCS) is limited from Friday 06-09-2024 09:49. At this time, EMCS has limited availability. As a result, you may miss some return messages. We are working...

  2. Transport of excisable goods (EMCS) availability is under investigation

    06-09-2024 -

    The availability of the process Transport of excisable goods (EMCS) is under investigation from Friday 06-09-2024 09:47.Signals about a possible disruption have been received.

  3. Reminder: Adjusted opening hours NHD on Thursday, september 5th.

    04-09-2024 -
    Service message
     - 

    Due to a yearly department activity, the Nationale Helpdesk Douane will be closed on the 5th of september from 13:00. If you want to notify us of a priority-1 malfunction, you can leave your number...

  4. Scheduled maintenance Trade and Transport Gateway (HTG)

    29-08-2024 -

    Required maintenance on Government systems will be performed from Saturday 14-09-2024 10:00 until (expected end-time) Saturday 14-09-2024 12:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  5. Scheduled maintenance Customs E-Commerce (Deco)

    29-08-2024 -

    Required maintenance on Government systems will be performed from Saturday 14-09-2024 08:00 until (expected end-time) Saturday 14-09-2024 14:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  6. Scheduled maintenance Consulting Tariff information

    29-08-2024 -

    Required maintenance on Government systems will be performed from Saturday 14-09-2024 08:00 until (expected end-time) Saturday 14-09-2024 14:00.As a result the following Dutch Custom mainprocess(es) are unavailable: You will be informed about the availability of...

  7. Scheduled maintenance Transport of excisable goods (EMCS)

    29-08-2024 -

    Required maintenance on Government systems will be performed from Saturday 14-09-2024 08:00 until (expected end-time) Saturday 14-09-2024 14:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  8. Scheduled maintenance Transport (NCTS)

    29-08-2024 -

    Required maintenance on Government systems will be performed from Saturday 14-09-2024 10:00 until (expected end-time) Saturday 14-09-2024 12:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  9. Scheduled maintenance Import to EU, Export from EU and Storage (AGS)

    29-08-2024 -

    Required maintenance on Government systems will be performed from Saturday 14-09-2024 08:00 until (expected end-time) Saturday 14-09-2024 14:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  10. Scheduled maintenance Mijn Douane

    29-08-2024 -

    Required maintenance on Government systems will be performed from Saturday 14-09-2024 08:00 until (expected end-time) Saturday 14-09-2024 08:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance has started. You can deliver messages...

  11. Scheduled maintenance Import to EU, Export from EU and Storage (DMS)

    29-08-2024 -

    Required maintenance on Government systems will be performed from Saturday 14-09-2024 08:00 until (expected end-time) Saturday 14-09-2024 14:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  12. Entry of goods to the EU (ICS2) is available (again)

    28-08-2024 -

    The process Entry of goods to the EU (ICS2) is available (again) from Wednesday 28-08-2024 11:05.The process is available again. The emergency procedure is not or no longer applicable

  13. Adjusted opening hours NHD on Thursday, september 5th.

    28-08-2024 -
    Service message
     - 

    Due to a yearly department activity, the Nationale Helpdesk Douane will be closed on the 5th of september from 13:00. If you want to notify us of a priority-1 malfunction, you can leave your number...

  14. Entry of goods to the EU (ICS2) availability is limited

    27-08-2024 -

    The availability of the process Entry of goods to the EU (ICS2) is limited from Tuesday 27-08-2024 09:17. Due to a malfunction in the CR central system, there are currently problems with the message handling...

  15. Transport (NCTS) is available (again)

    25-08-2024 -

    The process Transport (NCTS) is available (again) from Sunday 25-08-2024 14:11.The process is available again. The emergency procedure is not or no longer applicable

  16. ( UPDATE ) Scheduled maintenance Transport (NCTS)

    25-08-2024 -

    The planned maintenance will take longer than expected: You can deliver messages as usual, they will not be processed but buffered during the maintenance. After the end of the maintenance, the messages will still be...

  17. Transport (NCTS) is unavailable

    25-08-2024 -

    The process Transport (NCTS) is unavailable from Sunday 25-08-2024 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will...

  18. Transport (NCTS) is available (again)

    21-08-2024 -

    The process Transport (NCTS) is available (again) from Monday 19-08-2024 20:30.The process is available again. The missing messages of the malfunction (19-08) have been send.

  19. Transport (NCTS) is available (again)

    20-08-2024 -

    The process Transport (NCTS) is available (again) from Tuesday 20-08-2024 10:15. On 19-08-2024, between 18:20 and 20:30, NCTS has had a malfunction. If you are still missing messages, the situation below applies: We are working...

  20. Transport (NCTS) is available (again)

    20-08-2024 -

    The process Transport (NCTS) is available (again) from Monday 19-08-2024 21:00.The process is available again. The emergency procedure is not or no longer applicable

  21. Transport (NCTS) is unavailable

    20-08-2024 -

    The process Transport (NCTS) is unavailable from Monday 19-08-2024 19:20.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  22. Transport (NCTS) is unavailable

    20-08-2024 -

    The process Transport (NCTS) is unavailable from Monday 19-08-2024 18:20.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  23. Transport (NCTS) is unavailable

    20-08-2024 -

    The process Transport (NCTS) is unavailable from Monday 19-08-2024 18:20.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  24. Transport (NCTS) is unavailable

    20-08-2024 -

    The process Transport (NCTS) is unavailable from Monday 19-08-2024 18:20.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  25. Recovery: NCTS malfunction 19-08-2024

    20-08-2024 -
    Service message
     - 

    On 19-08-2024, between 18:20 and 20:30, NCTS has had a malfunction. If you are still missing messages, the situation below applies: We are working on a solution. Re-send requests by email or telephone will not...