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6810 results

  • Message types

  • Service Messages

  • Disruptions and maintenance

  1. EU Trader Portal is unavailable

    10-08-2024 -

    The process EU Trader Portal is unavailable from Saturday 10-08-2024 09:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages...

  2. Recovery action: malfunction NCTS 05-08-2024

    07-08-2024 -
    Service message
     - 

    As reported yesterday, a solution has been found for the missing messages from the returns submitted on Aug. 5 between 10:30 am. and 1 pm. Right now the return messages are being created and sent...

  3. UPDATE: Additional information malfunction NCTS 05-08-2024

    06-08-2024 -
    Service message
     - 

    Unfortunately, the situation about not receiving return messages still applies. The cause has been found and they are now working on a solution. If you have not yet received return messages for the declarations submitted...

  4. Additional information malfunction NCTS 05-08-2024

    06-08-2024 -
    Service message
     - 

    Unfortunately, the situation about not receiving return messages still applies.A solution is being worked on. If you have not yet received return messages for the declarations submitted between 10:30 - 13:00 on 05-08-2024, the following...

  5. Scan in Rotterdam availability is limited

    06-08-2024 -

    The availability of the process Scan in Rotterdam is limited from Tuesday 06-08-2024 07:44.

  6. Transport (NCTS) is available (again)

    05-08-2024 -

    The process Transport (NCTS) is available (again) from Monday 05-08-2024 14:48.The disruption has been resolved. The backlog in processing the messages will be made up. We apologise for any invonvenience.

  7. Transport (NCTS) is available (again)

    05-08-2024 -

    The process Transport (NCTS) is available (again) from Monday 05-08-2024 14:48.The process is available again. The emergency procedure is not or no longer applicable

  8. Transport (NCTS) is unavailable

    05-08-2024 -

    The process Transport (NCTS) is unavailable from Monday 05-08-2024 14:06.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  9. Transport (NCTS) availability is limited

    05-08-2024 -

    The availability of the process Transport (NCTS) is limited from Sunday 04-08-2024 10:45. Update: Unfortunately, the situation below still applies. Next update will follow at 14:00 There is a partial breakdown in messaging. You may...

  10. Transport (NCTS) availability is limited

    05-08-2024 -

    The availability of the process Transport (NCTS) is limited from Sunday 04-08-2024 10:45. Update: Unfortunately, the situation below still applies. There is a partial breakdown in messaging. You may not receive permission to unload after...

  11. Transport (NCTS) availability is limited

    04-08-2024 -

    The availability of the process Transport (NCTS) is limited from Sunday 04-08-2024 10:45.Currently there is a partial disruption in the messaging system. It is possible that you will not receive any return messages. We are...

  12. Adjusted opening hours NHD on Friday, Aug. 2.

    30-07-2024 -
    Service message
     - 

    Due to the death of a close colleague, the National Customs Helpdesk will be closed from 12:00 on Friday, August 2. If you experience a problem in one of the Customs systems or you do...

  13. Entry of goods to the EU (ICS2) is available (again)

    27-07-2024 -

    The process Entry of goods to the EU (ICS2) is available (again) from Saturday 27-07-2024 16:37.The process is available again. Maintenance has been finished The emergency procedure is not or no longer applicable

  14. Import to EU, Export from EU and Storage (DMS) is available (again)

    27-07-2024 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Saturday 27-07-2024 16:32.The process is available again. Maintenance has been finished

  15. Import to EU, Export from EU and Storage (AGS) is available (again)

    27-07-2024 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Saturday 27-07-2024 14:25.The process is available again. Maintenance has been finished The emergency procedure is not or no longer applicable

  16. Transport of excisable goods (EMCS) is available (again)

    27-07-2024 -

    The process Transport of excisable goods (EMCS) is available (again) from Saturday 27-07-2024 14:15.The process is available again. Maintenance has been finished The emergency procedure is not or no longer applicable

  17. Import to EU, Export from EU and Storage (DMS) is unavailable

    27-07-2024 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Saturday 27-07-2024 13:25.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After...

  18. Transport (NCTS) is available (again)

    27-07-2024 -

    The process Transport (NCTS) is available (again) from Saturday 27-07-2024 12:42.The process is available again. The maintenance has been finished succefully. The emergency procedure is not or no longer applicable

  19. Customs E-Commerce (Deco) is available (again)

    27-07-2024 -

    The process Customs E-Commerce (Deco) is available (again) from Saturday 27-07-2024 12:35.The process is available again. The maintenance for this proces is finished The emergency procedure is not or no longer applicable

  20. Ship stores (Single Window) is available (again)

    27-07-2024 -

    The process Ship stores (Single Window) is available (again) from Saturday 27-07-2024 10:10.The process is available again. The emergency procedure is not or no longer applicable

  21. Exit from the EU (Single Window) is available (again)

    27-07-2024 -

    The process Exit from the EU (Single Window) is available (again) from Saturday 27-07-2024 10:10.The process is available again. The emergency procedure is not or no longer applicable

  22. Entry of goods to the EU (Single Window) is available (again)

    27-07-2024 -

    The process Entry of goods to the EU (Single Window) is available (again) from Saturday 27-07-2024 10:10.The process is available again. The emergency procedure is not or no longer applicable

  23. Mijn Douane is available (again)

    27-07-2024 -

    The process Mijn Douane is available (again) from Saturday 27-07-2024 10:10.The process is available again. The emergency procedure is not or no longer applicable

  24. Transport (NCTS) is unavailable

    27-07-2024 -

    The process Transport (NCTS) is unavailable from Saturday 27-07-2024 10:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will...

  25. Consulting Tariff information is available (again)

    27-07-2024 -

    The process Consulting Tariff information is available (again) from Saturday 27-07-2024 08:21.The process is available again. The emergency procedure is not or no longer applicable