Search results

Required maintenance on Government systems will be performed from Thursday 09-10-2025 17:00 until (expected end-time) Thursday 09-10-2025 20:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: The system is unavailable. Apologies for...

Required maintenance on Government systems will be performed from Wednesday 01-10-2025 20:00 until (expected end-time) Thursday 02-10-2025 02:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: The system is unavailable. Apologies for...

Required maintenance on Government systems will be performed from Monday 06-10-2025 16:30 until (expected end-time) Monday 06-10-2025 20:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

Required maintenance on Government systems will be performed from Thursday 02-10-2025 21:00 until (expected end-time) Friday 03-10-2025 03:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: The system is unavailable. Apologies for...

The process Import cultural goods (ICG) is available (again) from Wednesday 01-10-2025 08:14.The process is available again. The emergency procedure is not or no longer applicable

The process Import cultural goods (ICG) is unavailable from Wednesday 01-10-2025 08:13.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

The process Request Binding Tariff Information (BTI) is available (again) from Wednesday 01-10-2025 03:00.Maintenance has been completed.

The process Import cultural goods (ICG) is available (again) from Wednesday 01-10-2025 02:03.The process is available again. The emergency procedure is not or no longer applicable

The process Import cultural goods (ICG) is unavailable from Wednesday 01-10-2025 02:02.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

The process Request Binding Tariff Information (BTI) is unavailable from Tuesday 30-09-2025 20:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

At the moment, we are busy reinjecting the messages that you did not receive during the disruption. Unfortunately, this is taking longer than expected.We expect to be able to provide you with an update tomorrow...

The availability of the process Transport (NCTS phase 5) is limited from Monday 29-09-2025 18:51. At the moment, we are busy reinjecting the messages that you did not receive during the disruption. Unfortunately, this is...

The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are now available again by email and phone.

The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are available again by email. Our telephone service is still unstable. If you are unable to contact us, please try...

Apologies, we are still in the process of identifying the messages that were not processed during the NCTS outage. This delay is due to internal systems not being operational, which prevented us from carrying out...

We apologize, we are still working on inventorying the messages that have not yet been processed during the NCTS disruption. We expect to have a clear overview by 2 PM of which messages are involved...

The process Import cultural goods (ICG) is available (again) from Tuesday 30-09-2025 13:20.The process is available again. The emergency procedure is not or no longer applicable

The process Import cultural goods (ICG) is unavailable from Tuesday 30-09-2025 13:19.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

Due to a disruption, the National Customs Helpdesk and the Customs Contact Center are currently unavailable by phone and email. We apologize for the inconvenience.

The process Import cultural goods (ICG) is available (again) from Tuesday 30-09-2025 11:53.The process is available again. The emergency procedure is not or no longer applicable

The process Import cultural goods (ICG) is unavailable from Tuesday 30-09-2025 11:52.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

We are still in the process of inventorying the messages that have not been processed during the NCTS disruption. We expect to have an overview by 12:00 indicating which messages are affected and whether we...

The process Entry of goods to the EU (ICS2) is available (again) from Tuesday 30-09-2025 10:30.Maintenance has been completed.

The process Entry of goods to the EU (ICS2) is available (again) from Tuesday 30-09-2025 10:30.Maintenance has been completed.

The process Entry of goods to the EU (ICS2) is unavailable from Tuesday 30-09-2025 10:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.