Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

6810 results

  • Keyword

  • Message types

  • Service Messages

  • Disruptions and maintenance

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Import to EU, Export from EU and Storage (AGS) is unavailable

    23-04-2024 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 23-04-2024 15:57.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  2. Customs E-Commerce (Deco) is unavailable

    23-04-2024 -

    The process Customs E-Commerce (Deco) is unavailable from Tuesday 23-04-2024 15:58.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  3. Import to EU, Export from EU and Storage (AGS) is unavailable

    23-04-2024 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 23-04-2024 15:56.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  4. Import to EU, Export from EU and Storage (DMS) is unavailable

    23-04-2024 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Tuesday 23-04-2024 15:56.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  5. Customs E-Commerce (Deco) availability is under investigation

    23-04-2024 -

    The availability of the process Customs E-Commerce (Deco) is under investigation from Tuesday 23-04-2024 15:53.Signals about a possible disruption have been received.

  6. Customs E-Commerce (Deco) is available (again)

    23-04-2024 -

    The process Customs E-Commerce (Deco) is available (again) from Tuesday 23-04-2024 13:13.The process is available again. The emergency procedure is not or no longer applicable

  7. Import to EU, Export from EU and Storage (DMS) is available (again)

    23-04-2024 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Tuesday 23-04-2024 13:13.The process is available again. The emergency procedure is not or no longer applicable

  8. Consulting Tariff information is available (again)

    23-04-2024 -

    The process Consulting Tariff information is available (again) from Tuesday 23-04-2024 13:13.The process is available again.

  9. Import to EU, Export from EU and Storage (AGS) is available (again)

    23-04-2024 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Tuesday 23-04-2024 12:55.The process is available again. The emergency procedure is not or no longer applicable

  10. Customs E-Commerce (Deco) is unavailable

    23-04-2024 -

    The process Customs E-Commerce (Deco) is unavailable from Tuesday 23-04-2024 10:53.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  11. Import to EU, Export from EU and Storage (AGS) is unavailable

    23-04-2024 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 23-04-2024 10:53.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  12. Import to EU, Export from EU and Storage (DMS) is unavailable

    23-04-2024 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Tuesday 23-04-2024 10:53.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  13. Scan in Rotterdam is available (again)

    23-04-2024 -

    The process Scan in Rotterdam is available (again) from Tuesday 23-04-2024 11:22.The process is available again. The scan at the RWG container terminal is available again. You can no longer use the emergency procedure posted...

  14. Scan in Rotterdam availability is limited

    23-04-2024 -

    The availability of the process Scan in Rotterdam is limited from Tuesday 23-04-2024 11:05. The scan on the container terminal RWG is temporarily unavailable. The replacement scan is the RIT scan located at Bosporusstraat 5,...

  15. Consulting Tariff information is unavailable

    23-04-2024 -

    The process Consulting Tariff information is unavailable from Tuesday 23-04-2024 10:54.At this time, the website cannot be accessed. Apologies for the inconvenience.

  16. Import to EU, Export from EU and Storage (AGS) is unavailable

    23-04-2024 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 23-04-2024 10:53.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  17. Customs E-Commerce (Deco) is unavailable

    23-04-2024 -

    The process Customs E-Commerce (Deco) is unavailable from Tuesday 23-04-2024 10:53.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  18. Import to EU, Export from EU and Storage (DMS) is unavailable

    23-04-2024 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Tuesday 23-04-2024 10:53.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  19. Requesting Guarantee information availability is limited

    23-04-2024 -

    The availability of the process Requesting Guarantee information is limited from Tuesday 23-04-2024 09:39.

  20. Scan in Rotterdam is unavailable

    23-04-2024 -

    The process Scan in Rotterdam is unavailable from Tuesday 23-04-2024 08:55. The scan on the container terminal RWG is temporarily unavailable. The replacement scan is the RIT scan located at Bosporusstraat 5, Maasvlakte Rt. You...

  21. DMS: Large declarations delayed in processing

    22-04-2024 -
    Service message
     - 

    Currently, DMS declarations with more than 50 items are processed delayed. To prevent system overload. If your shipment is urgent, the advice is to split your declaration(s) into multiple declarations with fewer items. We hope...

  22. Customs E-Commerce (Deco) is available (again)

    22-04-2024 -

    The process Customs E-Commerce (Deco) is available (again) from Monday 22-04-2024 14:45.The process is available again.

  23. Import to EU, Export from EU and Storage (DMS) is available (again)

    22-04-2024 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Monday 22-04-2024 14:18.The process is available again. The emergency procedure is not or no longer applicable

  24. Import to EU, Export from EU and Storage (AGS) is available (again)

    22-04-2024 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Monday 22-04-2024 13:57.The process is available again. The emergency procedure is not or no longer applicable

  25. Consulting Tariff information is available (again)

    22-04-2024 -

    The process Consulting Tariff information is available (again) from Monday 22-04-2024 13:49.The process is available again.