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The process Transport (NCTS phase 5) is available (again) from Saturday 07-03-2026 22:33.The process is available again. The emergency procedure is not or no longer applicable

The process Entry of goods to the EU (Single Window) is available (again) from Saturday 07-03-2026 21:03.The process is available again. The emergency procedure is not or no longer applicable

The availability of the process Entry of goods to the EU (Single Window) is limited from Saturday 07-03-2026 18:46. At this moment, the following messages are not being processed: STD STR (ATO) We are working...

The process Transport (NCTS phase 5) is unavailable from Saturday 07-03-2026 15:35.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

The availability of the process Transport (NCTS phase 5) is under investigation from Saturday 07-03-2026 15:31.Signals about a possible disruption have been received.

The process Entry of goods to the EU (ICS2) is available (again) from Friday 06-03-2026 10:00.Maintenance has been completed.

The process Entry of goods to the EU (ICS2) is unavailable from Friday 06-03-2026 09:00. From Friday 6-3-2026 09:00 to Friday 10:00 (CET) essential maintenance will be performed on the Shared Trader Interface (STI CR)...

The process Entry of goods to the EU (ICS2) is available (again) from Thursday 05-03-2026 18:05.The process is available again. The issue with ICS2‑STI was resolved at 17:27. The emergency procedure is no longer applicable.

The process Entry of goods to the EU (ICS2) is unavailable from Thursday 05-03-2026 17:07.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. Due to a malfunction in the STI...

The disruption affecting the sending of Proviand messages has now been resolved. CoE messages (Confirmation of Exit) are being sent correctly again, and the system is functioning as expected.

At this moment, there is a disruption affecting the sending of Proviand messages. No CoE messages (Confirmation of Exit) are being sent. We are working hard to resolve this issue as quickly as possible. Our...

Required maintenance on Government systems will be performed from Friday 06-03-2026 09:00 until (expected end-time) Friday 06-03-2026 10:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Entry of goods to the EU (ICS2) From...

The process Ozone-depleting substances (ODS) is available (again) from Wednesday 04-03-2026 14:21.The process is available again. The emergency procedure is not or no longer applicable

Last Saturday (28‑02‑2026, 10:45–13:36 CET), a malfunction occurred in the STI, which affected the processing of ENS Filing messages (ICS). During the incident, ENS Filing messages were incorrectly rejected with error code 12: ‘codelist violation’....

The problem preventing users from logging into the Mijn Douane portal is currently being investigated. Apologies for the inconvenience.

The process Entry of goods to the EU (ICS2) is available (again) from Thursday 26-02-2026 13:19.The process is available again.

The process Entry of goods to the EU (ICS2) is unavailable from Thursday 26-02-2026 12:58. Due to a malfunction in the TAPAS central system, there are currently problems with the message handling offered via the...

The availability of the process Entry of goods to the EU (ICS2) is under investigation from Thursday 26-02-2026 12:33.Signals about a possible disruption have been received.

The process Ozone-depleting substances (ODS) is unavailable from Wednesday 25-02-2026 14:11.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

The availability of the process Scan in Rotterdam is limited from Wednesday 25-02-2026 09:01.

The process Entry of goods to the EU (ICS2) is available (again) from Tuesday 24-02-2026 17:39.The process is available again.

The process Entry of goods to the EU (ICS2) is unavailable from Tuesday 24-02-2026 17:01.Due to a malfunction in the CR central system, there are currently problems with the message handling offered via the Shared...

The process Request Authorized Economic Operator (AEO) is available (again) from Wednesday 18-02-2026 21:00.Maintenance has been completed.

The process Ozone-depleting substances (ODS) is available (again) from Wednesday 18-02-2026 20:40.The process is available again. The emergency procedure is not or no longer applicable

The process Ozone-depleting substances (ODS) is unavailable from Wednesday 18-02-2026 20:34.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...