Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

6833 results

  • Keyword

  • Message types

  • Service Messages

  • Disruptions and maintenance

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Transport (NCTS) is unavailable

    07-12-2023 -

    The process Transport (NCTS) is unavailable from Thursday 07-12-2023 12:01.Due to a restart, there is currently no messaging. Sorry for the inconvenience.

  2. Transport (NCTS) availability is limited (45 min delay)

    07-12-2023 -

    The availability of the process Transport (NCTS) is limited from Thursday 07-12-2023 09:39.Currently the messaging is slowed down. The estimated delay is 30 minutes. Sorry for the inconvenience. The estimated delay is 45 minutes.

  3. Transport (NCTS) availability is limited (30 min delay)

    07-12-2023 -

    The availability of the process Transport (NCTS) is limited from Thursday 07-12-2023 09:37.Outgoing messaging are delayed The estimated delay is 30 minutes.

  4. UPDATE: Processing urgent payments

    07-12-2023 -
    Service message
     - 

    The delivery problem between our banker and Customs has been resolved. This means that the (urgent payments) are received by us again. Once again our apologies for the inconvenience.

  5. Import to EU, Export from EU and Storage (DMS) is available (again)

    06-12-2023 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Wednesday 06-12-2023 13:44.The process is available again. The emergency procedure is not or no longer applicable

  6. Import to EU, Export from EU and Storage (DMS) is unavailable

    06-12-2023 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Wednesday 06-12-2023 12:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After...

  7. Disruption urgent payments

    05-12-2023 -
    Service message
     - 

    To a delivery disruption between our banker and customer, no urgent payments are currently being deliverd to customs. Payments with the correct reference number on the regular bank account number are currently being processed. We...

  8. Mijn Douane is available (again)

    05-12-2023 -

    The process Mijn Douane is available (again) from Tuesday 05-12-2023 15:46.The process is available again.

  9. Request Binding Tariff Information (BTI) is available (again)

    05-12-2023 -

    The process Request Binding Tariff Information (BTI) is available (again) from Tuesday 05-12-2023 15:15.The process is available again. The emergency procedure is not or no longer applicable

  10. Mijn Douane availability is limited

    05-12-2023 -

    The availability of the process Mijn Douane is limited from Tuesday 05-12-2023 10:55. There is currently a disruption to create an E(V)AD.

  11. Customs E-Commerce (Deco) is available (again)

    04-12-2023 -

    The process Customs E-Commerce (Deco) is available (again) from Monday 04-12-2023 15:35.The process is available again.

  12. Customs E-Commerce (Deco) is unavailable

    04-12-2023 -

    The process Customs E-Commerce (Deco) is unavailable from Monday 04-12-2023 14:04.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. The next update will take place around 4:00 PM.

  13. Disruption DMS

    04-12-2023 -
    Service message
     - 

    Have you not (yet) received any return messages during and after the last DMS disruption? Then we advise you to resubmit the declaration under the same LRN (local reference number). Sorry for the inconvenience.

  14. Import to EU, Export from EU and Storage (AGS) is available (again)

    04-12-2023 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Monday 04-12-2023 12:44.The process is available again.

  15. Customs E-Commerce (Deco) is unavailable

    04-12-2023 -

    The process Customs E-Commerce (Deco) is unavailable from Monday 04-12-2023 12:21.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. The next update will take place around 2:00 PM.

  16. Import to EU, Export from EU and Storage (DMS) is available (again)

    04-12-2023 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Monday 04-12-2023 11:41.The process is available again. The emergency procedure is not or no longer applicable

  17. Import to EU, Export from EU and Storage (AGS) availability is under investigation

    04-12-2023 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is under investigation from Monday 04-12-2023 11:36.Signals about a possible disruption have been received.

  18. Customs E-Commerce (Deco) is unavailable

    04-12-2023 -

    The process Customs E-Commerce (Deco) is unavailable from Monday 04-12-2023 10:32.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  19. Import to EU, Export from EU and Storage (DMS) is unavailable

    04-12-2023 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Monday 04-12-2023 10:29.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  20. Import to EU, Export from EU and Storage (AGS) is available (again)

    04-12-2023 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Monday 04-12-2023 10:04.The process is available again. The emergency procedure is not or no longer applicable

  21. Customs E-Commerce (Deco) is unavailable

    04-12-2023 -

    The process Customs E-Commerce (Deco) is unavailable from Monday 04-12-2023 08:50.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  22. Scheduled maintenance Import to EU, Export from EU and Storage (DMS)

    04-12-2023 -

    Required maintenance on Government systems will be performed from Wednesday 06-12-2023 12:00 until (expected end-time) Wednesday 06-12-2023 14:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  23. Import to EU, Export from EU and Storage (DMS) is unavailable

    04-12-2023 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Monday 04-12-2023 08:23.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  24. Import to EU, Export from EU and Storage (AGS) is unavailable

    04-12-2023 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Monday 04-12-2023 08:23.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  25. Import to EU, Export from EU and Storage (DMS) availability is under investigation

    04-12-2023 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is under investigation from Monday 04-12-2023 08:14.Signals about a possible disruption have been received.