Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

7269 results

  • Keyword

  • Message types

  • Service Messages

  • Disruptions and maintenance

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Import to EU, Export from EU and Storage (AGS) is unavailable

    02-11-2023 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Thursday 02-11-2023 14:03.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  2. Import to EU, Export from EU and Storage (DMS) is available (again)

    02-11-2023 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Thursday 02-11-2023 11:39.The process is available again.

  3. Import to EU, Export from EU and Storage (AGS) is available (again)

    02-11-2023 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Thursday 02-11-2023 11:39.The process is available again.

  4. Import to EU, Export from EU and Storage (AGS) availability is limited (30 min delay)

    02-11-2023 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Thursday 02-11-2023 11:31.At this moment the messaging is delayed. The estimated delay is 30 minutes.

  5. Import to EU, Export from EU and Storage (DMS) availability is limited (30 min delay)

    02-11-2023 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is limited from Thursday 02-11-2023 11:31.At this moment the messaging is delayed. The estimated delay is 30 minutes.

  6. EU Trader Portal availability is limited

    31-10-2023 -

    The availability of the process EU Trader Portal is limited from Thursday 26-10-2023 10:24.There are problems with the permissions on the EU Trader Portals. Companies that log in as a representative receive an error message....

  7. EU Customs Trader Portal availability is limited

    31-10-2023 -

    The availability of the process EU Customs Trader Portal is limited from Thursday 26-10-2023 10:24.There are problems with the permissions on the EU Trader Portals. Companies that log in as a representative receive an error...

  8. Request Binding Tariff Information (BTI) is available (again)

    28-10-2023 -

    The process Request Binding Tariff Information (BTI) is available (again) from Saturday 28-10-2023 14:00.The process is available again.

  9. Request Binding Tariff Information (BTI) is unavailable

    28-10-2023 -

    The process Request Binding Tariff Information (BTI) is unavailable from Saturday 28-10-2023 11:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance...

  10. Consulting Tariff information is available (again)

    24-10-2023 -

    The process Consulting Tariff information is available (again) from Tuesday 24-10-2023 18:54.The process is available again.

  11. Customs E-Commerce (Deco) is available (again)

    24-10-2023 -

    The process Customs E-Commerce (Deco) is available (again) from Tuesday 24-10-2023 18:54.The process is available again.

  12. Import to EU, Export from EU and Storage (AGS) is available (again)

    24-10-2023 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Tuesday 24-10-2023 18:53.The process is available again. The emergency procedure is not or no longer applicable

  13. Import to EU, Export from EU and Storage (DMS) is available (again)

    24-10-2023 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Tuesday 24-10-2023 18:53.The process is available again. The emergency procedure is not or no longer applicable

  14. Customs E-Commerce (Deco) is unavailable

    24-10-2023 -

    The process Customs E-Commerce (Deco) is unavailable from Tuesday 24-10-2023 17:10.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. The Customs E-Commerce (Deco) process is not available from Tuesday...

  15. Consulting Tariff information is unavailable

    24-10-2023 -

    The process Consulting Tariff information is unavailable from Tuesday 24-10-2023 17:08. The Consult process Rate information is not available from Tuesday 24-10-2023 10:45. Messaging is currently not possible due to a malfunction. Sorry for the...

  16. Import to EU, Export from EU and Storage (AGS) is unavailable

    24-10-2023 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 24-10-2023 17:06.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. The Import into the...

  17. Import to EU, Export from EU and Storage (DMS) is unavailable

    24-10-2023 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Tuesday 24-10-2023 17:00.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. The Import into the...

  18. Consulting Tariff information is unavailable

    24-10-2023 -

    The process Consulting Tariff information is unavailable from Tuesday 24-10-2023 10:45.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You will receive the next update at 3:00 PM/AM

  19. Customs E-Commerce (Deco) is unavailable

    24-10-2023 -

    The process Customs E-Commerce (Deco) is unavailable from Tuesday 24-10-2023 10:45.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You will receive the next update at 3:00 PM/AM

  20. Import to EU, Export from EU and Storage (AGS) is unavailable

    24-10-2023 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Tuesday 24-10-2023 10:38.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You will receive the...

  21. Import to EU, Export from EU and Storage (DMS) is unavailable

    24-10-2023 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Tuesday 24-10-2023 10:38.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You will receive the...

  22. Accessibility NHD Thursday October 26

    24-10-2023 -
    Service message
     - 

    Due to a team meeting, the National Customs Helpdesk will be closed on Thursday, October 26 from 12:00 p.m. to 13:00 p.m. We can only be reached by telephone between 12:00 PM and 13:00 PM...

  23. Customs E-Commerce (Deco) is unavailable

    24-10-2023 -

    The process Customs E-Commerce (Deco) is unavailable from Tuesday 24-10-2023 10:45.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You will receive the next update at 15:00 PM/AM

  24. Consulting Tariff information is unavailable

    24-10-2023 -

    The process Consulting Tariff information is unavailable from Tuesday 24-10-2023 10:45.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You will receive the next update at 15:00 PM/AM

  25. Import to EU, Export from EU and Storage (DMS) is unavailable

    24-10-2023 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Tuesday 24-10-2023 10:38.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You will receive the...