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Disruptions and maintenance: Disruptions

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  • Disruptions and maintenance

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  1. Ship stores (Single Window) is available (again)

    06-07-2025 -

    The process Ship stores (Single Window) is available (again) from Sunday 06-07-2025 12:47.The process is available again.

  2. Exit from the EU (Single Window) is available (again)

    06-07-2025 -

    The process Exit from the EU (Single Window) is available (again) from Sunday 06-07-2025 12:47.The process is available again.

  3. Entry of goods to the EU (Single Window) is available (again)

    06-07-2025 -

    The process Entry of goods to the EU (Single Window) is available (again) from Sunday 06-07-2025 12:47.The process is available again.

  4. Entry of goods to the EU (Single Window) availability is limited

    06-07-2025 -

    The availability of the process Entry of goods to the EU (Single Window) is limited from Sunday 06-07-2025 12:06.At this moment the messaging is delayed.

  5. Exit from the EU (Single Window) is unavailable

    06-07-2025 -

    The process Exit from the EU (Single Window) is unavailable from Sunday 06-07-2025 12:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  6. Ship stores (Single Window) is unavailable

    06-07-2025 -

    The process Ship stores (Single Window) is unavailable from Sunday 06-07-2025 12:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  7. Transport (NCTS phase 5) is available (again)

    04-07-2025 -

    The process Transport (NCTS phase 5) is available (again) from Friday 04-07-2025 15:31.The process is available again.

  8. Transport (NCTS phase 5) availability is under investigation

    04-07-2025 -

    The availability of the process Transport (NCTS phase 5) is under investigation from Friday 04-07-2025 13:44.Signals about a possible disruption have been received.

  9. Transport (NCTS phase 5) is available (again)

    04-07-2025 -

    The process Transport (NCTS phase 5) is available (again) from Friday 04-07-2025 12:41.The process is available again. The emergency procedure is not or no longer applicable

  10. Transport (NCTS phase 5) is unavailable

    04-07-2025 -

    The process Transport (NCTS phase 5) is unavailable from Friday 04-07-2025 10:29.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  11. Transport (NCTS phase 5) is unavailable

    04-07-2025 -

    The process Transport (NCTS phase 5) is unavailable from Friday 04-07-2025 10:23.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  12. Transport (NCTS phase 5) availability is under investigation

    04-07-2025 -

    The availability of the process Transport (NCTS phase 5) is under investigation from Friday 04-07-2025 10:23.Signals about a possible disruption have been received.

  13. Import to EU, Export from EU and Storage (DMS) is available (again)

    03-07-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Thursday 03-07-2025 15:40.The process is available again. The emergency procedure is not or no longer applicable

  14. Import to EU, Export from EU and Storage (DMS) is unavailable

    03-07-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 03-07-2025 14:19.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use...

  15. Import to EU, Export from EU and Storage (DMS) is unavailable

    03-07-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 03-07-2025 14:19.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  16. Request Authorized Economic Operator (AEO) is available (again)

    03-07-2025 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Thursday 03-07-2025 03:00.Maintenance has been completed.

  17. Request Authorized Economic Operator (AEO) is unavailable

    02-07-2025 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Wednesday 02-07-2025 21:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  18. Transport of excisable goods (EMCS) is available (again)

    01-07-2025 -

    The process Transport of excisable goods (EMCS) is available (again) from Tuesday 01-07-2025 16:25.Maintenance has been completed. The emergency procedure is not or no longer applicable

  19. EU Customs Trader Portal is available (again)

    01-07-2025 -

    The process EU Customs Trader Portal is available (again) from Tuesday 01-07-2025 15:07.The portal is available again.

  20. EU Trader Portal is available (again)

    01-07-2025 -

    The process EU Trader Portal is available (again) from Tuesday 01-07-2025 15:07.The portal is available again.

  21. Transport of excisable goods (EMCS) is unavailable

    01-07-2025 -

    The process Transport of excisable goods (EMCS) is unavailable from Tuesday 01-07-2025 10:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance...

  22. EU Trader Portal is unavailable

    01-07-2025 -

    The process EU Trader Portal is unavailable from Monday 30-06-2025 11:15. The disruption of access to the European portals has not yet been resolved. This problem is being investigated in Brussels. A solution is being...

  23. EU Customs Trader Portal is unavailable

    01-07-2025 -

    The process EU Customs Trader Portal is unavailable from Monday 30-06-2025 11:15. The disruption of access to the European portals has not yet been resolved. This problem is being investigated in Brussels. A solution is...

  24. Scan in Rotterdam availability is limited

    01-07-2025 -

    The availability of the process Scan in Rotterdam is limited from Tuesday 01-07-2025 08:47. The scan on the container terminal APMT2 is not yet available. The replacement scan is still the HICO scan located at...

  25. EU Trader Portal is unavailable

    30-06-2025 -

    The process EU Trader Portal is unavailable from Monday 30-06-2025 11:15. The disruption has not yet been resolved. A solution is being worked on. Apologies for the inconvenience.