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Disruptions and maintenance: Disruptions

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  1. Mijn Douane is available (again)

    17-07-2025 -

    The process Mijn Douane is available (again) from Thursday 17-07-2025 09:52.The process is available again.

  2. Mijn Douane availability is limited

    17-07-2025 -

    The availability of the process Mijn Douane is limited from Thursday 17-07-2025 09:43. Currently, the Excise sections (Ongoing Cases and Completed Cases) within MijnDouane are unavailable due to a technical issue. We apologize for the...

  3. Scan in Rotterdam is available (again)

    10-07-2025 -

    The process Scan in Rotterdam is available (again) from Thursday 10-07-2025 11:38.The process is available again. The scan at the container terminal APMT2 is available again. You can no longer use the emergency procedure posted...

  4. Request Authorized Economic Operator (AEO) is available (again)

    08-07-2025 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Tuesday 08-07-2025 19:00.Maintenance has been completed.

  5. Transport of excisable goods (EMCS) is available (again)

    08-07-2025 -

    The process Transport of excisable goods (EMCS) is available (again) from Tuesday 08-07-2025 17:33.The process is available again. The emergency procedure is not or no longer applicable

  6. Request Authorized Economic Operator (AEO) is unavailable

    08-07-2025 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Tuesday 08-07-2025 17:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  7. Transport of excisable goods (EMCS) is unavailable

    08-07-2025 -

    The process Transport of excisable goods (EMCS) is unavailable from Tuesday 08-07-2025 16:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance...

  8. Request Authorized Economic Operator (AEO) is available (again)

    07-07-2025 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Monday 07-07-2025 09:00.Maintenance has been completed.

  9. Request Authorized Economic Operator (AEO) is unavailable

    07-07-2025 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Monday 07-07-2025 07:22.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  10. Ship stores (Single Window) is available (again)

    06-07-2025 -

    The process Ship stores (Single Window) is available (again) from Sunday 06-07-2025 12:47.The process is available again.

  11. Exit from the EU (Single Window) is available (again)

    06-07-2025 -

    The process Exit from the EU (Single Window) is available (again) from Sunday 06-07-2025 12:47.The process is available again.

  12. Entry of goods to the EU (Single Window) is available (again)

    06-07-2025 -

    The process Entry of goods to the EU (Single Window) is available (again) from Sunday 06-07-2025 12:47.The process is available again.

  13. Entry of goods to the EU (Single Window) availability is limited

    06-07-2025 -

    The availability of the process Entry of goods to the EU (Single Window) is limited from Sunday 06-07-2025 12:06.At this moment the messaging is delayed.

  14. Exit from the EU (Single Window) is unavailable

    06-07-2025 -

    The process Exit from the EU (Single Window) is unavailable from Sunday 06-07-2025 12:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  15. Ship stores (Single Window) is unavailable

    06-07-2025 -

    The process Ship stores (Single Window) is unavailable from Sunday 06-07-2025 12:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  16. Transport (NCTS phase 5) is available (again)

    04-07-2025 -

    The process Transport (NCTS phase 5) is available (again) from Friday 04-07-2025 15:31.The process is available again.

  17. Transport (NCTS phase 5) availability is under investigation

    04-07-2025 -

    The availability of the process Transport (NCTS phase 5) is under investigation from Friday 04-07-2025 13:44.Signals about a possible disruption have been received.

  18. Transport (NCTS phase 5) is available (again)

    04-07-2025 -

    The process Transport (NCTS phase 5) is available (again) from Friday 04-07-2025 12:41.The process is available again. The emergency procedure is not or no longer applicable

  19. Transport (NCTS phase 5) is unavailable

    04-07-2025 -

    The process Transport (NCTS phase 5) is unavailable from Friday 04-07-2025 10:29.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  20. Transport (NCTS phase 5) is unavailable

    04-07-2025 -

    The process Transport (NCTS phase 5) is unavailable from Friday 04-07-2025 10:23.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  21. Transport (NCTS phase 5) availability is under investigation

    04-07-2025 -

    The availability of the process Transport (NCTS phase 5) is under investigation from Friday 04-07-2025 10:23.Signals about a possible disruption have been received.

  22. Import to EU, Export from EU and Storage (DMS) is available (again)

    03-07-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Thursday 03-07-2025 15:40.The process is available again. The emergency procedure is not or no longer applicable

  23. Import to EU, Export from EU and Storage (DMS) is unavailable

    03-07-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 03-07-2025 14:19.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use...

  24. Import to EU, Export from EU and Storage (DMS) is unavailable

    03-07-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 03-07-2025 14:19.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  25. Request Authorized Economic Operator (AEO) is available (again)

    03-07-2025 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Thursday 03-07-2025 03:00.Maintenance has been completed.