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Service messages

  1. Important information about making payments to the emergency account.

    25-05-2023 -

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    Due to a transition to a new financial administration, payments via the emergency account NL04INGB0000361564 are automatically offered to our financial administration. To make an urgent payment, use the payment reference for the current month....

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  2. Reminder opening times NHD: closed on May 18 and limited access on May 19.

    16-05-2023 -

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    The National Customs Helpdesk (NHD) will be closed on Thursday 18 May and Friday 19 May. The NHD will be open on Friday 19 May. For your (urgent) payments, this means that they will not...

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  3. Information about the OGA

    11-05-2023 -

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    On the 1st of May we informed you about the delay in sending the overview of declarations (OGA). Sending the OGA is possible again from today. You will receive the OGA for March and April...

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  4. Payment term experation notice: April 2023

    10-05-2023 -

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    Please note!  One-time postponement until May 24 Due to a transition to a new financial administration, the sending of the notice of payment due for the month of April has been delayed. You will receive...

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  5. Information about prompt payment(s) and security

    01-05-2023 -

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    On the 12th and 13th of April we have informed you about the processing of prompt payments/payments on cash declarations and the payment expiry notification. Due to the transition to a new financial administration, there...

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  6. Recovery Action following malfunction AGS (24-04)

    24-04-2023 -

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    If you have not received a return message on your AGS declaration, submitted on 24-04, then our advice is to submit it again with the same reference (LRN) number. This is to avoid double declarations....

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  7. NHD Opening hours: Closed April 27 and May 5

    19-04-2023 -

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    The National Customs Helpdesk (NHD) will be closed on Thursday 27 April and Friday 5 May and can only be reached for prio 1 disruptions in one of the declaration systems. This also means that...

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  8. Payment term experation notice: March 2023

    19-04-2023 -

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    Please note!  One-time postponement until April 20 Due to a transition to a new financial administration, the sending of the Expiration Announcement for the month of March has been delayed. For this reason, we are...

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  9. DMS: Problem in processing the presentation notification (IE432)

    19-04-2023 -

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  10. UPDATE: Processing urgent payments AGS

    12-04-2023 -

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    The issue below have been solved. We hope to have informed you sufficiently with this update.

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