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Service messages

  1. Accessibility NHD Thursday October 26

    24-10-2023 -

    Service message
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    Due to a team meeting, the National Customs Helpdesk will be closed on Thursday, October 26 from 12:00 p.m. to 13:00 p.m. We can only be reached by telephone between 12:00 PM and 13:00 PM...

    Category

  2. DMS Confirmation of Exit (IE599) Fixed

    19-10-2023 -

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    The problems with not receiving a Confirmation of Exit (IE599) in DMS have been resolved. A recovery action has been initiated to be able to send the missing messages. If you have not received a...

    Category

  3. Disruption AGS Resolved

    18-10-2023 -

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    The problem regarding the disrupton in AGS has been found and fixed. We are working to clear the backlogs. We see that the new declarations are running smoothly in AGS. If you have not received...

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  4. (Update) Availability NHD standby

    15-10-2023 -

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    The problems with the telephony are solved.

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  5. Availability NHD standby

    15-10-2023 -

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    There are problems with the telephony due to maintenance. If you leave your telephone number, the picket worker will not receive a message. We are working on a solution. The messages regarding the phone numbers...

    Category

  6. Known error with Finnish EORI numbers in DMS has been resolved

    13-10-2023 -

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    The problem with error messages on Finnish EORI numbers in DMS has been resolved. You can submit these declarations again in DMS. We apologize for the inconvenience.

    Category

  7. Known error Finnish EORI numbers in DMS

    13-10-2023 -

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    When you submit a declaration in DMS with a Finnish EORI number, it may be rejected due to a known error. A solution is being worked on. You can submit these declarations via AGS.

    Category

  8. Error in IE432 Presentation Notification (GPR) DMS217AA

    03-10-2023 -

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    It is possible that you will receive a DMS217AA error message when submitting a GPR message for an Advance Declaration. This is a known error. You can submit a request for inactivation (IE414) for the...

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  9. (Update) Website for software suppliers is accessible again

    03-10-2023 -

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    The problems on nhdouane.nl have been resolved. The website is available again. We apologize for the inconvenience.

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  10. Website for software suppliers is not accessible

    03-10-2023 -

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    Due to a malfunction, nhdouane.nl cannot be accessed. A solution is being worked on. We will inform you if the situation changes.

    Category