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Service messages

  1. Disruption DMS

    04-12-2023 -

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    Have you not (yet) received any return messages during and after the last DMS disruption? Then we advise you to resubmit the declaration under the same LRN (local reference number). Sorry for the inconvenience.

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  2. AES Exit: Deadline for submitting presentation notification changes

    07-11-2023 -

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    Customs will shorten the deadline for submitting presentation notifications for goods leaving the EU. This change is due to the ‘AES Exit’ regulations. The first change has happened as of October 30, 2023. On November...

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  3. Accessibility NHD Thursday October 26

    24-10-2023 -

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    Due to a team meeting, the National Customs Helpdesk will be closed on Thursday, October 26 from 12:00 p.m. to 13:00 p.m. We can only be reached by telephone between 12:00 PM and 13:00 PM...

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  4. DMS Confirmation of Exit (IE599) Fixed

    19-10-2023 -

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    The problems with not receiving a Confirmation of Exit (IE599) in DMS have been resolved. A recovery action has been initiated to be able to send the missing messages. If you have not received a...

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  5. Disruption AGS Resolved

    18-10-2023 -

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    The problem regarding the disrupton in AGS has been found and fixed. We are working to clear the backlogs. We see that the new declarations are running smoothly in AGS. If you have not received...

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  6. (Update) Availability NHD standby

    15-10-2023 -

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    The problems with the telephony are solved.

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  7. Availability NHD standby

    15-10-2023 -

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    There are problems with the telephony due to maintenance. If you leave your telephone number, the picket worker will not receive a message. We are working on a solution. The messages regarding the phone numbers...

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  8. Known error with Finnish EORI numbers in DMS has been resolved

    13-10-2023 -

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    The problem with error messages on Finnish EORI numbers in DMS has been resolved. You can submit these declarations again in DMS. We apologize for the inconvenience.

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  9. Known error Finnish EORI numbers in DMS

    13-10-2023 -

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    When you submit a declaration in DMS with a Finnish EORI number, it may be rejected due to a known error. A solution is being worked on. You can submit these declarations via AGS.

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  10. Urgent payment disruption resolved

    10-10-2023 -

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    The delivery problem between our banker and Customs has been resolved. This means that the (urgent) payments are being received by us again. You can use our payment services again. Once again our apologies for...

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