Information about our financial administration

Dear customer,

If you recently have sent an e-mail to our financial administration department to which you have not yet received a reply. Our apologies for this.

In some situations, the transition to a new financial administration entails a delay in processing payment data. We guarantee that your payments and the records we keep will be processed accurately, however with a possible delay. Updated information on the current state of affairs can be followed on our website. We fully appreciate that this situation is causing you additional concerns and questions.

As a result, our department cannot adequately answer the large flow of questions. There are many unanswered e-mails asking questions that have already been resolved by remedial actions in our financial records. We have therefore decided not to answer your e-mail at this time and ask you to please e-mail your question to us again, if still relevant.

We will prioritise emails that are time-critical. Replying to other questions may take slightly longer.

Thank you for understanding and we apologise for the inconvenience.