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  • Disruptions and maintenance

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  1. Scheduled maintenance Request Authorized Economic Operator (AEO), Request Binding Tariff Information (BTI), EU Customs Trader Portal, EU Trader Portal, Registered Exporter (REX), ICS2 Shared Trader Interface / Portal (STI-STP), Information document (INF), Proof of Union Status (PoUS)

    17-11-2025 -

    Required maintenance on Government systems will be performed from Saturday 22-11-2025 08:00 until (expected end-time) Sunday 23-11-2025 23:30.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  2. Scheduled maintenance Entry of goods to the EU (ICS2)

    17-11-2025 -

    Required maintenance on Government systems will be performed from Saturday 22-11-2025 08:00 until (expected end-time) Sunday 23-11-2025 23:30.As a result the following Dutch Custom mainprocess(es) are unavailable: Maintenance on the Entry into the EU (ICS2)...

  3. Download Tariff information is unavailable

    17-11-2025 -

    The process Download Tariff information is unavailable from Monday 17-11-2025 08:00.The Friday rate download and the full Saturday download are unavailable. We are working on a solution.

  4. Ozone-depleting substances (ODS) is available (again)

    16-11-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Sunday 16-11-2025 18:15.The process is available again. The emergency procedure is not or no longer applicable

  5. Ozone-depleting substances (ODS) is unavailable

    16-11-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Sunday 16-11-2025 18:14.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  6. Ozone-depleting substances (ODS) is available (again)

    16-11-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Sunday 16-11-2025 13:56.The process is available again. The emergency procedure is not or no longer applicable

  7. Ozone-depleting substances (ODS) is unavailable

    16-11-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Sunday 16-11-2025 13:55.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  8. Ozone-depleting substances (ODS) is available (again)

    16-11-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Sunday 16-11-2025 13:52.The process is available again. The emergency procedure is not or no longer applicable

  9. Ozone-depleting substances (ODS) is unavailable

    16-11-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Sunday 16-11-2025 09:59.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  10. Ozone-depleting substances (ODS) is available (again)

    15-11-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Saturday 15-11-2025 12:30.The process is available again. The emergency procedure is not or no longer applicable

  11. Ozone-depleting substances (ODS) is unavailable

    15-11-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Saturday 15-11-2025 12:25.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  12. Ozone-depleting substances (ODS) is available (again)

    15-11-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Saturday 15-11-2025 12:15.The process is available again. The emergency procedure is not or no longer applicable

  13. Ozone-depleting substances (ODS) is unavailable

    15-11-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Saturday 15-11-2025 12:10.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  14. Import to EU, Export from EU and Storage (DMS) is available (again)

    14-11-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Friday 14-11-2025 07:58.The process is available again. The emergency procedure is not or no longer applicable

  15. Import to EU, Export from EU and Storage (DMS) is unavailable

    14-11-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Friday 14-11-2025 03:44.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use...

  16. Ozone-depleting substances (ODS) is available (again)

    13-11-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Thursday 13-11-2025 18:40.The process is available again. The emergency procedure is not or no longer applicable

  17. Ozone-depleting substances (ODS) is unavailable

    13-11-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Thursday 13-11-2025 18:35.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  18. Scheduled maintenance Consulting Tariff information

    13-11-2025 -

    Required maintenance on Government systems will be performed from Saturday 22-11-2025 08:00 until (expected end-time) Saturday 22-11-2025 18:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  19. Scheduled maintenance Import to EU, Export from EU and Storage (DMS), Import to EU, Export from EU and Storage (AGS)

    13-11-2025 -

    Required maintenance on Government systems will be performed from Saturday 22-11-2025 08:00 until (expected end-time) Saturday 22-11-2025 18:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  20. Scheduled maintenance Mijn Douane

    13-11-2025 -

    Required maintenance on Government systems will be performed from Saturday 22-11-2025 08:00 until (expected end-time) Saturday 22-11-2025 18:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  21. Scheduled maintenance Customs E-Commerce (Deco)

    13-11-2025 -

    Required maintenance on Government systems will be performed from Saturday 22-11-2025 08:00 until (expected end-time) Saturday 22-11-2025 18:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  22. Ozone-depleting substances (ODS) is available (again)

    12-11-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Wednesday 12-11-2025 09:04.The process is available again. The emergency procedure is not or no longer applicable

  23. Ozone-depleting substances (ODS) is unavailable

    12-11-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Wednesday 12-11-2025 09:03.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  24. Ozone-depleting substances (ODS) is available (again)

    11-11-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Tuesday 11-11-2025 20:26.The process is available again. The emergency procedure is not or no longer applicable

  25. Mijn Douane is available (again)

    11-11-2025 -

    The process Mijn Douane is available (again) from Tuesday 11-11-2025 20:25.Maintenance has been completed. The emergency procedure is not or no longer applicable