Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

6135 results in disruptions and maintenance, filtered by

Category: Disruptions

  • Keyword

  • Category

  • Process

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Request Binding Tariff Information (BTI) is unavailable

    04-11-2022 -

    The process Request Binding Tariff Information (BTI) is unavailable from Friday 04-11-2022 20:00. DR exercise Start Date/Time unavailability: 04/11/2022 20:00 CET End Date/Time unavailability: 06/11/2022 23:59 CET

  2. Request Authorized Economic Operator (AEO) is unavailable

    04-11-2022 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Friday 04-11-2022 20:00. DR exercise Start Date/Time unavailability: 04/11/2022 20:00 CET End Date/Time unavailability: 06/11/2022 23:59 CET

  3. EU Trader Portal is unavailable

    04-11-2022 -

    The process EU Trader Portal is unavailable from Friday 04-11-2022 20:00. Application(s) possibly unavailable: Start Date/Time of change: 04/11/22 20:00 CET End Date/Time of change: 06/11/22 23:59 CET

  4. Entry of goods to the EU (ICS2) is unavailable

    04-11-2022 -

    The process Entry of goods to the EU (ICS2) is unavailable from Friday 04-11-2022 20:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion...

  5. Mijn Douane is available (again)

    04-11-2022 -

    The process Mijn Douane is available (again) from Friday 04-11-2022 19:08. The process is available again.

  6. Mijn Douane is unavailable

    04-11-2022 -

    The process Mijn Douane is unavailable from Friday 04-11-2022 17:15. Due to maintenance on Friday 4 November, you will not be able to submit a declaration or request for a refund of excise duty or...

  7. Transport (NCTS) is available (again)

    01-11-2022 -

    The process Transport (NCTS) is available (again) from Tuesday 01-11-2022 12:58. The process is available again.

  8. Transport (NCTS) is unavailable

    01-11-2022 -

    The process Transport (NCTS) is unavailable from Tuesday 01-11-2022 11:40. Due to a malfunction, no messages will be returned at this time. Apologies for the inconvenience.

  9. Transport (NCTS) availability is under investigation

    01-11-2022 -

    The availability of the process Transport (NCTS) is under investigation from Tuesday 01-11-2022 12:14. Signals about a possible disruption have been received.

  10. Trade and Transport Gateway (HTG) is available (again)

    31-10-2022 -

    The process Trade and Transport Gateway (HTG) is available (again) from Monday 31-10-2022 12:26. The process is available again.

  11. Trade and Transport Gateway (HTG) availability is limited

    31-10-2022 -

    The availability of the process Trade and Transport Gateway (HTG) is limited from Monday 31-10-2022 09:15. We are currently experiencing issues with the MSA mailboxes. It may be that no connection can be established. A...

  12. Request Authorized Economic Operator (AEO) is available (again)

    29-10-2022 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Saturday 29-10-2022 21:00. The process is available again.

  13. Request Authorized Economic Operator (AEO) is unavailable

    29-10-2022 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Saturday 29-10-2022 07:00. Maintenance Start Date/Time unavailability:29/10/2022 07:00 CET End Date/Time unavailability:29/10/2022 21:00 CET

  14. Entry of goods to the EU (ICS2) is available (again)

    27-10-2022 -

    The process Entry of goods to the EU (ICS2) is available (again) from Thursday 27-10-2022 17:53. The process is available again. The emergency procedure is not or no longer applicable

  15. Entry of goods to the EU (ICS2) availability is limited

    27-10-2022 -

    The availability of the process Entry of goods to the EU (ICS2) is limited from Thursday 27-10-2022 13:39. This malfunction only relates to these messages: ☒ Risk assessment of already lodged ENS ☒ Presentation ☒...

  16. Entry of goods to the EU (ICS2) is available (again)

    27-10-2022 -

    The process Entry of goods to the EU (ICS2) is available (again) from Thursday 27-10-2022 09:15. The process is available again.

  17. Entry of goods to the EU (ICS2) is unavailable

    27-10-2022 -

    The process Entry of goods to the EU (ICS2) is unavailable from Thursday 27-10-2022 08:00. Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion...

  18. Information document (INF) is available (again)

    21-10-2022 -

    The process Information document (INF) is available (again) from Friday 21-10-2022 13:07. The process is available again.

  19. Information document (INF) is available (again)

    21-10-2022 -

    The process Information document (INF) is available (again) from Friday 21-10-2022 13:07. The process is available again.

  20. SPOC SafeSeaNet reports (Single Window) is available (again)

    21-10-2022 -

    The process SPOC SafeSeaNet reports (Single Window) is available (again) from Thursday 20-10-2022 15:37. The backlog in processing the messages has been cleared. Messages can be delivered as usual again.

  21. Mijn Douane is available (again)

    20-10-2022 -

    The process Mijn Douane is available (again) from Thursday 20-10-2022 16:37. The disruption has been resolved. We apologise for any inconvenience.

  22. Mijn Douane is unavailable

    20-10-2022 -

    The process Mijn Douane is unavailable from Thursday 20-10-2022 15:11. My Customs is currently unavailable due to a technical malfunction.

  23. SPOC SafeSeaNet reports (Single Window) is unavailable

    20-10-2022 -

    The process SPOC SafeSeaNet reports (Single Window) is unavailable from Thursday 20-10-2022 10:13. Due to a malfunction, no messages will be returned at this time. Apologies for the inconvenience. The problem is under investigation, unfortunately...

  24. Transport of excisable goods (EMCS) is available (again)

    19-10-2022 -

    The process Transport of excisable goods (EMCS) is available (again) from Wednesday 19-10-2022 15:17. Maintenance has been completed.

  25. Transport of excisable goods (EMCS) is unavailable

    19-10-2022 -

    The process Transport of excisable goods (EMCS) is unavailable from Wednesday 19-10-2022 07:00. Unfortunately, maintenance for EMCS is still ongoing. Expected end time is now 2pm.