Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

5727 results in disruptions and maintenance, filtered by

Category: Disruptions

  • Keyword

  • Category

  • Process

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. EU Customs Trader Portal is unavailable

    11-03-2022 -

    The process EU Customs Trader Portal is unavailable from Friday 11-03-2022 18:00. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. Reason for unavailability: New Application release: EUCTP 1.5.0.0+1.5.0.1+1.5.0.2+1.5.0.3+1.5.0.4;...

  2. Import to EU, Export from EU and Storage (AGS) is available (again)

    10-03-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Thursday 10-03-2022 12:14. The backlog in processing the messages has been cleared. Messages can be delivered as usual again. The...

  3. Import to EU, Export from EU and Storage (AGS) availability is limited (90 min delay)

    10-03-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Thursday 10-03-2022 11:52. The estimated delay is 90 minutes. You are allowed to use the fall-back procedure. However:...

  4. Ship stores is available (again)

    10-03-2022 -

    The process Ship stores is available (again) from Thursday 10-03-2022 11:45. The disruption has been resolved. We apologise for any inconvenience. Rejected messages are currently being relisted. You do not need to take any action...

  5. Customs E-Commerce (Deco) is available (again)

    10-03-2022 -

    The process Customs E-Commerce (Deco) is available (again) from Thursday 10-03-2022 11:47. The disruption has been resolved. We apologise for any inconvenience.

  6. Entry of goods to the EU (ICS2) is available (again)

    10-03-2022 -

    The process Entry of goods to the EU (ICS2) is available (again) from Thursday 10-03-2022 11:45. The disruption has been resolved. We apologise for any inconvenience. Rejected messages are currently being relisted. You do not...

  7. Customs E-Commerce (Deco) is unavailable

    10-03-2022 -

    The process Customs E-Commerce (Deco) is unavailable from Thursday 10-03-2022 11:12. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  8. Ship stores availability is limited

    10-03-2022 -

    The availability of the process Ship stores is limited from Thursday 10-03-2022 10:55. PRO messages wrongly rejected Due to a malfunction, the PRO messages are incorrectly rejected with the message that an incorrect eori number...

  9. Entry of goods to the EU (ICS2) availability is limited

    10-03-2022 -

    The availability of the process Entry of goods to the EU (ICS2) is limited from Thursday 10-03-2022 10:49. PNI messages wrongly rejected Due to a malfunction, the PNI messages are incorrectly rejected with the message...

  10. Import to EU, Export from EU and Storage (AGS) is unavailable

    10-03-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Thursday 10-03-2022 10:27. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed...

  11. Import to EU, Export from EU and Storage (AGS) is unavailable

    10-03-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Thursday 10-03-2022 09:40. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience.

  12. Import to EU, Export from EU and Storage (AGS) availability is limited

    10-03-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Thursday 10-03-2022 09:37. There is a 30 minute delay in messaging

  13. Import to EU, Export from EU and Storage (AGS) is available (again)

    08-03-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Tuesday 08-03-2022 10:19. The process is available again.

  14. Import to EU, Export from EU and Storage (AGS) availability is limited

    08-03-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Tuesday 08-03-2022 08:51. Delay of 30 minutes There is currently a delay in message traffic of at least...

  15. Scan in Rotterdam is available (again)

    08-03-2022 -

    The process Scan in Rotterdam is available (again) from Tuesday 08-03-2022 08:21. The disruption has been resolved. We apologise for any inconvenience. The emergency procedure is not or no longer applicable

  16. Import to EU, Export from EU and Storage (AGS) is available (again)

    07-03-2022 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Monday 07-03-2022 19:38. The delay in this proces has been resolved. Messages will be processed at the usual pace again....

  17. Import to EU, Export from EU and Storage (AGS) availability is limited

    07-03-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Monday 07-03-2022 14:12. Messages are currently being processed with a delay. The delay is more than 120 minutes....

  18. Import to EU, Export from EU and Storage (AGS) availability is limited

    07-03-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is limited from Monday 07-03-2022 11:27. Messages are currently being processed with a delay. The delay is more than 60 minutes....

  19. Import to EU, Export from EU and Storage (AGS) availability is under investigation

    07-03-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is under investigation from Monday 07-03-2022 09:42. Messages are currently being processed with a delay. The delay is approximately 45 to...

  20. Import to EU, Export from EU and Storage (AGS) availability is under investigation

    07-03-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is under investigation from Monday 07-03-2022 09:16. Messages are currently being processed with a delay. The delay is approximately 30 minutes....

  21. Import to EU, Export from EU and Storage (AGS) availability is under investigation

    07-03-2022 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is under investigation from Monday 07-03-2022 08:57. Signals about a possible disruption have been received.

  22. Consulting Tariff information is available (again)

    02-03-2022 -

    The process Consulting Tariff information is available (again) from Wednesday 02-03-2022 09:25. The process is available again.

  23. Download Tariff information is available (again)

    02-03-2022 -

    The process Download Tariff information is available (again) from Wednesday 02-03-2022 09:25. The process is available again.

  24. Download Tariff information availability is limited

    02-03-2022 -

    The availability of the process Download Tariff information is limited from Wednesday 02-03-2022 08:22. Due to technical problems there is no incremental download Rate dated 01-03-2022 available

  25. Consulting Tariff information availability is limited

    02-03-2022 -

    The availability of the process Consulting Tariff information is limited from Wednesday 02-03-2022 08:22. Due to technical problems there is no incremental download Rate dated 01-03-2022 available