UPDATE: Malfunctions of multiple systems, applications and (external) websites

Publication date 29-12-2020, 15:24

UPDATE:
Tonight at 20:00 there will be maintenance on the network of the tax authorities. This causes a short interruption in Customs’ messaging (max 10 min). This maintenance is due to the problems that have occurred today.

We hope that this has provided you with sufficient information.

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At the moment there are many reports of various malfunctions. Customs is also affected by this. The Customs systems and this website (nh.douane.nl) are currently not working stable.
As a result, the National Customs Helpdesk is not always able to post a message to keep you informed of these disruptions.

The problem is under investigation and an attempt is made to determine the cause.
Until then, you may be inconvenienced by one or more disruptions. Sorry for the inconvenience.