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7746 results

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  1. Request Binding Tariff Information (BTI) is available (again)

    01-10-2025 -

    The process Request Binding Tariff Information (BTI) is available (again) from Wednesday 01-10-2025 03:00.Maintenance has been completed.

  2. Import cultural goods (ICG) is available (again)

    01-10-2025 -

    The process Import cultural goods (ICG) is available (again) from Wednesday 01-10-2025 02:03.The process is available again. The emergency procedure is not or no longer applicable

  3. Import cultural goods (ICG) is unavailable

    01-10-2025 -

    The process Import cultural goods (ICG) is unavailable from Wednesday 01-10-2025 02:02.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  4. Request Binding Tariff Information (BTI) is unavailable

    30-09-2025 -

    The process Request Binding Tariff Information (BTI) is unavailable from Tuesday 30-09-2025 20:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  5. Update on NCTS disruption

    30-09-2025 -

    At the moment, we are busy reinjecting the messages that you did not receive during the disruption. Unfortunately, this is taking longer than expected.We expect to be able to provide you with an update tomorrow...

  6. Transport (NCTS phase 5) availability is limited

    30-09-2025 -

    The availability of the process Transport (NCTS phase 5) is limited from Monday 29-09-2025 18:51. At the moment, we are busy reinjecting the messages that you did not receive during the disruption. Unfortunately, this is...

  7. Update: Telephone and email disruption

    30-09-2025 -

    The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are now available again by email and phone.

  8. Update: Telephone and email disruption

    30-09-2025 -

    The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are available again by email. Our telephone service is still unstable. If you are unable to contact us, please try...

  9. Update on NCTS disruption

    30-09-2025 -

    Apologies, we are still in the process of identifying the messages that were not processed during the NCTS outage. This delay is due to internal systems not being operational, which prevented us from carrying out...

  10. Update on NCTS disruption

    30-09-2025 -

    We apologize, we are still working on inventorying the messages that have not yet been processed during the NCTS disruption. We expect to have a clear overview by 2 PM of which messages are involved...

  11. Import cultural goods (ICG) is available (again)

    30-09-2025 -

    The process Import cultural goods (ICG) is available (again) from Tuesday 30-09-2025 13:20.The process is available again. The emergency procedure is not or no longer applicable

  12. Import cultural goods (ICG) is unavailable

    30-09-2025 -

    The process Import cultural goods (ICG) is unavailable from Tuesday 30-09-2025 13:19.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  13. Disruption: Phone and Email

    30-09-2025 -

    Due to a disruption, the National Customs Helpdesk and the Customs Contact Center are currently unavailable by phone and email. We apologize for the inconvenience.

  14. Import cultural goods (ICG) is available (again)

    30-09-2025 -

    The process Import cultural goods (ICG) is available (again) from Tuesday 30-09-2025 11:53.The process is available again. The emergency procedure is not or no longer applicable

  15. Import cultural goods (ICG) is unavailable

    30-09-2025 -

    The process Import cultural goods (ICG) is unavailable from Tuesday 30-09-2025 11:52.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  16. NCTS Disruption Update

    30-09-2025 -

    We are still in the process of inventorying the messages that have not been processed during the NCTS disruption. We expect to have an overview by 12:00 indicating which messages are affected and whether we...

  17. Entry of goods to the EU (ICS2) is available (again)

    30-09-2025 -

    The process Entry of goods to the EU (ICS2) is available (again) from Tuesday 30-09-2025 10:30.Maintenance has been completed.

  18. Entry of goods to the EU (ICS2) is available (again)

    30-09-2025 -

    The process Entry of goods to the EU (ICS2) is available (again) from Tuesday 30-09-2025 10:30.Maintenance has been completed.

  19. Entry of goods to the EU (ICS2) is unavailable

    30-09-2025 -

    The process Entry of goods to the EU (ICS2) is unavailable from Tuesday 30-09-2025 10:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  20. Entry of goods to the EU (ICS2) is unavailable

    30-09-2025 -

    The process Entry of goods to the EU (ICS2) is unavailable from Tuesday 30-09-2025 10:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  21. Scheduled maintenance Request Binding Tariff Information (BTI)

    30-09-2025 -

    Required maintenance on Government systems will be performed from Tuesday 30-09-2025 20:00 until (expected end-time) Wednesday 01-10-2025 03:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: The system is unavailable. Apologies for...

  22. Transport (NCTS phase 5) availability is limited

    29-09-2025 -

    The availability of the process Transport (NCTS phase 5) is limited from Monday 29-09-2025 18:46.The next update will follow tomorrow New NCTS departure and arrival messages are being processed correctly again. Therefore, the emergency procedure...

  23. Scheduled maintenance Entry of goods to the EU (ICS2)

    29-09-2025 -

    Required maintenance on Government systems will be performed from Tuesday 30-09-2025 10:00 until (expected end-time) Tuesday 30-09-2025 10:30.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: The system is unavailable. Apologies for...

  24. Transport (NCTS phase 5) is unavailable

    29-09-2025 -

    The process Transport (NCTS phase 5) is unavailable from Monday 29-09-2025 15:59.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. The issues with NCTS departures and arrivals have not yet...

  25. Import cultural goods (ICG) is available (again)

    29-09-2025 -

    The process Import cultural goods (ICG) is available (again) from Monday 29-09-2025 13:57.The process is available again. The emergency procedure is not or no longer applicable