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6299 results

  • Type of information

  • Disruptions and maintenance

Entry of goods to the EU (ICS2) is available (again)

28-08-2024 -

The process Entry of goods to the EU (ICS2) is available (again) from Wednesday 28-08-2024 11:05.The process is available again. The emergency procedure is not or no longer applicable

Adjusted opening hours NHD on Thursday, september 5th.

28-08-2024 -

Due to a yearly department activity, the Nationale Helpdesk Douane will be closed on the 5th of september from 13:00. If you want to notify us of a priority-1 malfunction, you can leave your number...

Entry of goods to the EU (ICS2) availability is limited

27-08-2024 -

The availability of the process Entry of goods to the EU (ICS2) is limited from Tuesday 27-08-2024 09:17. Due to a malfunction in the CR central system, there are currently problems with the message handling...

Transport (NCTS) is available (again)

25-08-2024 -

The process Transport (NCTS) is available (again) from Sunday 25-08-2024 14:11.The process is available again. The emergency procedure is not or no longer applicable

( UPDATE ) Scheduled maintenance Transport (NCTS)

25-08-2024 -

The planned maintenance will take longer than expected: You can deliver messages as usual, they will not be processed but buffered during the maintenance. After the end of the maintenance, the messages will still be...

Transport (NCTS) is unavailable

25-08-2024 -

The process Transport (NCTS) is unavailable from Sunday 25-08-2024 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will...

Transport (NCTS) is available (again)

21-08-2024 -

The process Transport (NCTS) is available (again) from Monday 19-08-2024 20:30.The process is available again. The missing messages of the malfunction (19-08) have been send.

Transport (NCTS) is available (again)

20-08-2024 -

The process Transport (NCTS) is available (again) from Tuesday 20-08-2024 10:15. On 19-08-2024, between 18:20 and 20:30, NCTS has had a malfunction. If you are still missing messages, the situation below applies: We are working...

Transport (NCTS) is available (again)

20-08-2024 -

The process Transport (NCTS) is available (again) from Monday 19-08-2024 21:00.The process is available again. The emergency procedure is not or no longer applicable

Transport (NCTS) is unavailable

20-08-2024 -

The process Transport (NCTS) is unavailable from Monday 19-08-2024 19:20.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

Transport (NCTS) is unavailable

20-08-2024 -

The process Transport (NCTS) is unavailable from Monday 19-08-2024 18:20.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

Transport (NCTS) is unavailable

20-08-2024 -

The process Transport (NCTS) is unavailable from Monday 19-08-2024 18:20.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

Transport (NCTS) is unavailable

20-08-2024 -

The process Transport (NCTS) is unavailable from Monday 19-08-2024 18:20.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

Recovery: NCTS malfunction 19-08-2024

20-08-2024 -

On 19-08-2024, between 18:20 and 20:30, NCTS has had a malfunction. If you are still missing messages, the situation below applies: We are working on a solution. Re-send requests by email or telephone will not...

Update: Malfunction NCTS 19-08-24

19-08-2024 -

NCTS is operational again. The emergency procedure is no longer applicable.

Malfunction NCTS 19-08-24

19-08-2024 -

NCTS is currently experiencing a malfunction. You may use the emergency procedure.

Scan in Rotterdam is available (again)

16-08-2024 -

The process Scan in Rotterdam is available (again) from Friday 16-08-2024 13:00.The process is available again. The RIT scan at the Maasvlakte Rotterdam is available again. You can no longer use the emergency procedure as...

Scan in Rotterdam availability is limited

16-08-2024 -

The availability of the process Scan in Rotterdam is limited from Friday 16-08-2024 10:15.The RIT scan at Maasvlakte Rt, Bosporusstraat 5 is temporarily unavailable. You can use the emergency procedure posted at https://nh.douane.nl.

Scheduled maintenance Transport (NCTS)

14-08-2024 -

Required maintenance on Government systems will be performed from Sunday 25-08-2024 08:00 until (expected end-time) Sunday 25-08-2024 13:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

Update: Disruption Urgent Payments 12-08-2024

13-08-2024 -

The disruption regarding urgent payments has been resolved. Your payments will be processed.

Update: Disruption Urgent Payments 12-08-2024

13-08-2024 -

The disruption of the urgent payments has been fixed. Your payments will processed again.

Disruption Urgent Payments 12-08-2024

12-08-2024 -

Due to a submission disruption between our bank and Customs, no urgent payments are currently being delivered to Customs. We are working on a solution. As soon as the problem is resolved, you will be...

Registered Exporter (REX) is available (again)

10-08-2024 -

The process Registered Exporter (REX) is available (again) from Tuesday 06-08-2024 15:00.The process is available again.

Information document (INF) is available (again)

10-08-2024 -

The process Information document (INF) is available (again) from Tuesday 06-08-2024 15:00.The process is available again.

Request Authorized Economic Operator (AEO) is available (again)

10-08-2024 -

The process Request Authorized Economic Operator (AEO) is available (again) from Tuesday 06-08-2024 15:00.The process is available again.