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6810 results

  • Message types

  • Service Messages

  • Disruptions and maintenance

  1. Customs E-Commerce (Deco) is unavailable

    31-01-2025 -

    The process Customs E-Commerce (Deco) is unavailable from Friday 31-01-2025 06:55.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  2. Import to EU, Export from EU and Storage (DMS) is unavailable

    31-01-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Friday 31-01-2025 06:15.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  3. Entry of goods to the EU (Single Window) is unavailable

    31-01-2025 -

    The process Entry of goods to the EU (Single Window) is unavailable from Friday 31-01-2025 06:04.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use...

  4. Ship stores (Single Window) is unavailable

    31-01-2025 -

    The process Ship stores (Single Window) is unavailable from Friday 31-01-2025 06:04.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However:...

  5. Exit from the EU (Single Window) is unavailable

    31-01-2025 -

    The process Exit from the EU (Single Window) is unavailable from Friday 31-01-2025 06:04.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back...

  6. Entry of goods to the EU (ICS2) is unavailable

    31-01-2025 -

    The process Entry of goods to the EU (ICS2) is unavailable from Friday 31-01-2025 06:04.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the...

  7. Import to EU, Export from EU and Storage (DMS) availability is under investigation

    31-01-2025 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is under investigation from Friday 31-01-2025 05:55.Signals about a possible disruption have been received. The emergency procedure is not or no...

  8. Import to EU, Export from EU and Storage (DMS) is unavailable

    31-01-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Friday 31-01-2025 05:41.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  9. Transport (NCTS phase 5) is unavailable

    31-01-2025 -

    The process Transport (NCTS phase 5) is unavailable from Friday 31-01-2025 03:48.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However:...

  10. NHD opening hours on Monday, February 3

    30-01-2025 -

    Due to the death of a close colleague, the National Customs Helpdesk will be closed from 12:00 on Monday 3 February. If you experience a problem in one of the Customs systems or do not...

  11. Mijn Douane is available (again)

    28-01-2025 -

    The process Mijn Douane is available (again) from Tuesday 28-01-2025 16:30.The process is available again.

  12. Mijn Douane is unavailable

    28-01-2025 -

    The process Mijn Douane is unavailable from Tuesday 28-01-2025 16:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will...

  13. Transport (NCTS phase 5) availability is limited

    28-01-2025 -

    The availability of the process Transport (NCTS phase 5) is limited from Thursday 23-01-2025 10:39. Update: The number of message rejections between the departure and destination offices is decreasing, but there are still issues that...

  14. Transport (NCTS phase 5) availability is limited

    24-01-2025 -

    The availability of the process Transport (NCTS phase 5) is limited from Thursday 23-01-2025 10:39.NCTS phase 5 limited availability at the moment, many incidents are still ongoing at multiple NCTS countries, we let the limited...

  15. NCTS phase 5 limited availability

    24-01-2025 -

    at the moment, many incidents are still ongoing at multiple NCTS countries, we let the limited availability of NCTS phase 5 arrival apply throughout the weekend. If you do not receive a return message on...

  16. No return messages for DMS declarations

    24-01-2025 -

    Have you not yet received a return notification for DMS declarations, which you submitted yesterday afternoon 24 January during the disruption between 15:00 and 16:00.If so, you can submit these declarations again. This does not...

  17. Import to EU, Export from EU and Storage (DMS) is available (again)

    24-01-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Friday 24-01-2025 08:21.The process is available again. The emergency procedure is not or no longer applicable

  18. Import to EU, Export from EU and Storage (DMS) is unavailable

    24-01-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Friday 24-01-2025 02:35.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  19. Import to EU, Export from EU and Storage (DMS) is unavailable

    24-01-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Friday 24-01-2025 02:35.Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to...

  20. Import to EU, Export from EU and Storage (DMS) is available (again)

    23-01-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Thursday 23-01-2025 16:02.The process is available again.

  21. Import to EU, Export from EU and Storage (DMS) availability is under investigation

    23-01-2025 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is under investigation from Thursday 23-01-2025 15:35.Signals about a possible disruption have been received.

  22. Scheduled maintenance Mijn Douane

    23-01-2025 -

    Required maintenance on Government systems will be performed from Tuesday 28-01-2025 16:00 until (expected end-time) Tuesday 28-01-2025 16:30.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  23. Transport (NCTS phase 5) availability is limited

    23-01-2025 -

    The availability of the process Transport (NCTS phase 5) is limited from Thursday 23-01-2025 10:36. As we receive many questions about arrival notifications where no return notification follows, we are investigating the cause. If you...

  24. Transport declarations to and from Belgium

    22-01-2025 -

    Contrary to earlier reports, messaging with Belgium has now been resumed.You no longer need to apply the emergency procedure for transport shipments to and from Belgium. More information can be found at: https://financien.belgium.be/nl/Actueel

  25. Error message preceding document N830 NCTS phase 5

    22-01-2025 -

    After the transition phase (from January 21, 2025), the preceding document N830 has been moved from code list 214 to code list 228. This means that this document can no longer be used at consignment...