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  • Type of information

  • Disruptions and maintenance

Cookies

16-04-2020 -

On this website we use cookies to make the website more user friendly and to analyse site visits. What are cookies? Many of the websites you view place small text files in the memory of...

Copyright

16-04-2020 -

Unless otherwise stated, the Creative Commons zero declaration (CC0) is applicable to the content of this web site. This means that any form of re-use of the content of this site is permitted, unless for a certain...

About us

16-04-2020 -

What is the National Customs Helpdesk? “Your partner in the automated customs process” The National Customs Helpdesk, or Nationale Helpdesk Douane, NHD, is the central point of contact for all questions about automated Customs (declaration)...

Contact

16-04-2020 -

Are you using one of our Customs systems?The NHD is here to help you with malfunctions or IT related questions about any of the Customs systems in the production environment. You can reach us by...

Repost: Digipoort Migration Program: Newsletter 5 d.d. March, 5 2020

02-04-2020 -

Digipoort Migration ProgramNewsletter 5, March 5th, 2020 Customs is working on a new gateway for the electronic messaging between the business community and the government; The Trade and Transport Gateway (HTG).That means that all users...

[Solved] No notification AEO

02-04-2020 -

No notification will be sent due to a technical failure in the EU Trader Portal, section Application Authorized Economic Operator (AEO). If you expect a notification and have not received it, you can contact one...

Availability of the National Customs Helpdesk

24-03-2020 -

Contrary to our normal opening hours, the NHD uses opening hours from 08:00 AM to 04:00 PM. We can be reached by telephone outside these opening hours, but only for disruptions in the Customs systems....

News

20-03-2020 -

Repost: Digipoort Migration Program: Newsletter 4 d.d. 3 feb 2020

04-02-2020 -

Digipoort Migration ProgramNewsletter 4, 3 February 2020 Customs is working on a new gateway for the electronic messaging between the business community and the government; The Trade and Transport Gateway (HTG).That means that all users...

Subscribe

15-01-2020 -

If you would like to stay informed about the messages posted on this site? Please register to our e-mail service or RSS. RSS You can subscribe to disruptions and maintenance messages via RSS. With the...

Repost: Digipoort Migration Program: Newsletter 3 (2019-11-15)

11-12-2019 -

Digipoort Migration ProgramNewsletter 3, 19 November 2019 Intake phase for connection to Trade & Transport Gateway takes off. As our earlier newsletters mentioned, Customs is working on a new gateway facility for electronic messaging between...

Repost: Digipoort Migration Program: Newsletter 2, August 30th 2019

11-12-2019 -

Digipoort Migration ProgramNewsletter 2 August 30th 2019 Adjustments in electronic messaging around Digipoort Trade & Transport, including Single Window for Maritime and Air: What will you notice and when? At the beginning of July, in...

Repost: Digipoort Migration Program: Newsletter 1, July 5th 2019

11-12-2019 -

Digipoort Migration Program: Newsletter 1, July 5th 2019 Customs takes over services for Digipoort Handel (Trade) & Transport and Single Window for maritime and air from Logius. The contract with the Digipoort supplier will end...

Home

10-10-2019 -

Dutch Customs National Helpdesk Welcome to the Dutch Customs National Helpdesk (NHD)The National Customs Helpdesk (NHD) is intended for business customers of Dutch Customs Directly to Availability Stay informed Want to stay informed about the...