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7291 results

  • Message types

  • Service Messages

  • Disruptions and maintenance

  1. Transport (NCTS) availability is limited

    29-12-2020 -

    The availability of the process Transport (NCTS) is limited from Tuesday 29-12-2020 12:58. Currently there is a partial disruption in the messaging system. It is possible that you will not receive any return messages. We...

  2. Transport (NCTS) is available (again)

    29-12-2020 -

    The process Transport (NCTS) is available (again) from Tuesday 29-12-2020 12:36. The process is available again. The emergency procedure is not or no longer applicable

  3. Transport (NCTS) is unavailable

    29-12-2020 -

    The process Transport (NCTS) is unavailable from Tuesday 29-12-2020 11:31. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  4. Malfunctions of multiple systems, applications and (external) websites

    29-12-2020 -
    Service message
     - 

    At the moment there are many reports of various malfunctions. Customs is also affected by this. The Customs systems and this website (nh.douane.nl) are currently not working stable.As a result, the National Customs Helpdesk is...

  5. Transport (NCTS) is available (again)

    29-12-2020 -

    The process Transport (NCTS) is available (again) from Tuesday 29-12-2020 09:57. The disruption has been resolved. We apologise for any inconvenience. The emergency procedure is not or no longer applicable

  6. Import to EU, Export from EU and Storage (AGS) is available (again)

    29-12-2020 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Tuesday 29-12-2020 09:30. The disruption has been resolved. The backlog in processing the messages will be made up. We apologise...

  7. Transport (NCTS) is unavailable

    29-12-2020 -

    The process Transport (NCTS) is unavailable from Tuesday 29-12-2020 09:28. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  8. Import to EU, Export from EU and Storage (AGS) availability is under investigation

    29-12-2020 -

    The availability of the process Import to EU, Export from EU and Storage (AGS) is under investigation from Tuesday 29-12-2020 08:39. Signals about a possible disruption have been received.

  9. Transport (NCTS) availability is under investigation

    29-12-2020 -

    The availability of the process Transport (NCTS) is under investigation from Tuesday 29-12-2020 08:38. Signals about a possible disruption have been received.

  10. EU Customs Trader Portal is unavailable

    28-12-2020 -

    The process EU Customs Trader Portal is unavailable from Monday 28-12-2020 18:00. Maintenance systems

  11. Information document is unavailable

    28-12-2020 -

    The process Information document is unavailable from Monday 28-12-2020 18:00. Currently, there is no messaging possible due to a malfunction. We apologise for the inconvenience. Maintenance systems

  12. Request Authorized Economic Operator (AEO) is unavailable

    28-12-2020 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Monday 28-12-2020 18:00. Maintenance systems

  13. Customs Decision Management System (CDMS) is unavailable

    28-12-2020 -

    The process Customs Decision Management System (CDMS) is unavailable from Monday 28-12-2020 18:00. Maintenance systems

  14. EU Trader Portal is unavailable

    28-12-2020 -

    The process EU Trader Portal is unavailable from Monday 28-12-2020 18:00. Maintenance systems

  15. Request Binding Tariff Information (BTI) is unavailable

    28-12-2020 -

    The process Request Binding Tariff Information (BTI) is unavailable from Monday 28-12-2020 18:00. Maintenance systems

  16. Scan in Rotterdam is available (again)

    24-12-2020 -

    The process Scan in Rotterdam is available (again) from Thursday 24-12-2020 12:28. The process is available again. The scan at the container terminal Euromax (EMX) is available again. You can no longer use the emergency...

  17. Transport (NCTS) is available (again)

    24-12-2020 -

    The process Transport (NCTS) is available (again) from Thursday 24-12-2020 08:32. The process is available again.

  18. Transport (NCTS) availability is under investigation

    24-12-2020 -

    The availability of the process Transport (NCTS) is under investigation from Thursday 24-12-2020 08:16. Signals about a possible disruption have been received.

  19. Scan in Rotterdam availability is limited

    24-12-2020 -

    The availability of the process Scan in Rotterdam is limited from Thursday 24-12-2020 07:13. The scan of the container terminal Euromax (EMX) is temporarily not available. The replacement scan is the HICO scan located at...

  20. Import to EU, Export from EU and Storage (AGS) is available (again)

    23-12-2020 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Wednesday 23-12-2020 23:06. Maintenance has been completed. The emergency procedure is not or no longer applicable

  21. Transport (NCTS) is available (again)

    23-12-2020 -

    The process Transport (NCTS) is available (again) from Wednesday 23-12-2020 22:04. Maintenance has been completed. The emergency procedure is not or no longer applicable

  22. Transport (NCTS) is unavailable

    23-12-2020 -

    The process Transport (NCTS) is unavailable from Wednesday 23-12-2020 20:00. Due to emergency maintenance, Transport (NCTS) is temporarily unavailable. You are allowed to use the fall-back procedure. However: it is our advice to use the...

  23. Import to EU, Export from EU and Storage (AGS) is unavailable

    23-12-2020 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Wednesday 23-12-2020 20:00. AGS is not avaible due to emergency maintenance You are allowed to use the fall-back procedure. However: it...

  24. HTG interface specifications v1.1 have been updated

    23-12-2020 -
    Service message
     - 

    The document 'Interface description HTG Message with an additional attachment' has been updated from v1.1 to v1.1.1 The change includes a tightening of the use of MIME-headers for the NVWA and as consequence section 3.1...

  25. Requesting Guarantee information is available (again)

    22-12-2020 -

    The process Requesting Guarantee information is available (again) from Tuesday 22-12-2020 18:14. The process is available again. The emergency procedure is not or no longer applicable