Go directly to content Go directly to filters Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

8382 results

  • Keyword

  • Message types

  • Service Messages

  • Disruptions and maintenance

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Proof of Union Status (PoUS) is available (again)

    03-10-2025 -

    The process Proof of Union Status (PoUS) is available (again) from Friday 03-10-2025 01:00.Maintenance has been completed.

  2. Import cultural goods (ICG) is unavailable

    03-10-2025 -

    The process Import cultural goods (ICG) is unavailable from Friday 03-10-2025 01:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  3. Request Authorized Economic Operator (AEO) is unavailable

    02-10-2025 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Thursday 02-10-2025 21:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  4. Import cultural goods (ICG) is available (again)

    02-10-2025 -

    The process Import cultural goods (ICG) is available (again) from Thursday 02-10-2025 17:50.The process is available again. The emergency procedure is not or no longer applicable

  5. Import cultural goods (ICG) is unavailable

    02-10-2025 -

    The process Import cultural goods (ICG) is unavailable from Thursday 02-10-2025 17:49.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  6. Proof of Union Status (PoUS) is unavailable

    02-10-2025 -

    The process Proof of Union Status (PoUS) is unavailable from Thursday 02-10-2025 17:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  7. Import cultural goods (ICG) is available (again)

    02-10-2025 -

    The process Import cultural goods (ICG) is available (again) from Thursday 02-10-2025 14:39.The process is available again. The emergency procedure is not or no longer applicable

  8. Import cultural goods (ICG) is unavailable

    02-10-2025 -

    The process Import cultural goods (ICG) is unavailable from Thursday 02-10-2025 14:38.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  9. Scheduled maintenance Proof of Union Status (PoUS)

    02-10-2025 -

    Required maintenance on Government systems will be performed from Thursday 02-10-2025 17:00 until (expected end-time) Friday 03-10-2025 01:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: The system is unavailable. Apologies for...

  10. Customs E-Commerce (Deco) is available (again)

    02-10-2025 -

    The process Customs E-Commerce (Deco) is available (again) from Thursday 02-10-2025 11:42.The process is available again. The emergency procedure is not or no longer applicable

  11. Customs E-Commerce (Deco) is unavailable

    02-10-2025 -

    The process Customs E-Commerce (Deco) is unavailable due to a technical issue. We are working hard on a solution. We apologize for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  12. Customs E-Commerce (Deco) availability is under investigation

    02-10-2025 -

    The availability of the process Customs E-Commerce (Deco) is under investigation from Thursday 02-10-2025 10:55.Signals about a possible disruption have been received.

  13. Import cultural goods (ICG) is available (again)

    02-10-2025 -

    The process Import cultural goods (ICG) is available (again) from Thursday 02-10-2025 10:51.The process is available again. The emergency procedure is not or no longer applicable

  14. Import cultural goods (ICG) is unavailable

    02-10-2025 -

    The process Import cultural goods (ICG) is unavailable from Thursday 02-10-2025 10:50.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  15. Import to EU, Export from EU and Storage (DMS) is available (again)

    02-10-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Thursday 02-10-2025 09:07.The process is available again.

  16. Import to EU, Export from EU and Storage (DMS) is unavailable

    02-10-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 02-10-2025 08:37.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  17. Request Authorized Economic Operator (AEO) is available (again)

    02-10-2025 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Thursday 02-10-2025 02:00.Maintenance has been completed.

  18. Import cultural goods (ICG) is available (again)

    01-10-2025 -

    The process Import cultural goods (ICG) is available (again) from Wednesday 01-10-2025 20:44.The process is available again. The emergency procedure is not or no longer applicable

  19. Import cultural goods (ICG) is unavailable

    01-10-2025 -

    The process Import cultural goods (ICG) is unavailable from Wednesday 01-10-2025 20:43.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  20. Request Authorized Economic Operator (AEO) is unavailable

    01-10-2025 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Wednesday 01-10-2025 20:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  21. Import cultural goods (ICG) is available (again)

    01-10-2025 -

    The process Import cultural goods (ICG) is available (again) from Wednesday 01-10-2025 17:12.The process is available again. The emergency procedure is not or no longer applicable

  22. Import cultural goods (ICG) is unavailable

    01-10-2025 -

    The process Import cultural goods (ICG) is unavailable from Wednesday 01-10-2025 17:11.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  23. Import cultural goods (ICG) is available (again)

    01-10-2025 -

    The process Import cultural goods (ICG) is available (again) from Wednesday 01-10-2025 15:11.The process is available again. The emergency procedure is not or no longer applicable

  24. Import cultural goods (ICG) is unavailable

    01-10-2025 -

    The process Import cultural goods (ICG) is unavailable from Wednesday 01-10-2025 15:10.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  25. Update: on NCTS disruption

    01-10-2025 -

    We are currently still re-injecting the messages that were not delivered to you during the outage. Unfortunately, this is taking longer than expected.In the meantime, you can resubmit any messages for which you did not...