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  1. Login issues at Mijn Douane under investigation

    02-03-2026 -

    The problem preventing users from logging into the Mijn Douane portal is currently being investigated. Apologies for the inconvenience.

    Category

  2. Update: message traffic resumed

    28-01-2026 -

    Due to the previously reported disruption this morning, message traffic for several processes was disrupted. Message traffic is now running again and the disruption has been resolved. Please consult our availability page for the current...

    Categories

  3. Update: national helpdesk reachable, message traffic disrupted.

    28-01-2026 -

    Due to the previously reported disruption this morning, message traffic for several processes has been disrupted. At present, there is a disruption in message traffic for the following flows: DMS, DVA, Deco, and SW. Messages...

    Categories

  4. National IT Helpdesk unreachable

    28-01-2026 -

    Due to a disruption of unknown cause, messaging with the Dutch customs is currently unavailable and the National IT Helpdesk is unreachable. We are currently working on a solution. We will provide an update as...

    Categories

  5. Logging in via DigiD authorization currently not possible

    09-12-2025 -

    At the moment, it is not possible to log in via a DigiD authorization in the Mijn Douane portal. We apologize for the inconvenience.

    Category

  6. Weight error message in Proof of Union Status (PoUS)

    22-08-2025 -

    Currently, it is no longer permitted to enter identical values for net mass and gross mass when creating a T2L(F) document. This may lead to error messages in certain situations. This behavior is incorrect, as...

    Category

  7. ICS receive e-mail (un)availability DCP notifications possible via STI-STP

    20-12-2024 -

    Service message
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    We would like to inform you that it is possible to receive ICS2 unavailabilities via the STI-STP configuration.The possibility has recently been implemented in the STI-STP production environment.In the direct link below you will find...

    Category

  8. NHD: Adjusted opening hours as of September 9

    08-09-2021 -

    Service message
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    Due to circumstances, the National Helpdesk Customs has adjusted opening hours from 9 September until further notice. During this period we can be reached by telephone and e-mail from08:00 a.m. to 4:00 p.m.. Sorry for...

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  9. NHD: Adjusted opening hours from the 19th of July till the 6th of August

    15-07-2021 -

    Service message
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    Due to circumstances, the National Helpdesk Customs has adjusted opening hours for the period from Monday the 19th of July till Friday the 6th of August. We can be reached during this period from 8am...

    Categories

  10. NHD: Adjusted business hours on Wednesday14th July

    12-07-2021 -

    Service message
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    Due to circumstances, the National Helpdesk Customs will have adjusted business hours on Wednesday 14th July.We are open this day from  8 am to 4pm.  We hope to have informed you sufficiently with this.

    Categories