News EU-portals | Dutch Customs National Helpdesk (NHD)

Login issues at Mijn Douane under investigation

02-03-2026 -

The problem preventing users from logging into the Mijn Douane portal is currently being investigated. Apologies for the inconvenience.

Update: message traffic resumed

28-01-2026 -

Due to the previously reported disruption this morning, message traffic for several processes was disrupted. Message traffic is now running again and the disruption has been resolved. Please consult our availability page for the current...

Update: national helpdesk reachable, message traffic disrupted.

28-01-2026 -

Due to the previously reported disruption this morning, message traffic for several processes has been disrupted. At present, there is a disruption in message traffic for the following flows: DMS, DVA, Deco, and SW. Messages...

National IT Helpdesk unreachable

28-01-2026 -

Due to a disruption of unknown cause, messaging with the Dutch customs is currently unavailable and the National IT Helpdesk is unreachable. We are currently working on a solution. We will provide an update as...

Logging in via DigiD authorization currently not possible

09-12-2025 -

At the moment, it is not possible to log in via a DigiD authorization in the Mijn Douane portal. We apologize for the inconvenience.

Weight error message in Proof of Union Status (PoUS)

22-08-2025 -

Currently, it is no longer permitted to enter identical values for net mass and gross mass when creating a T2L(F) document. This may lead to error messages in certain situations. This behavior is incorrect, as...